Resume

Engineer Customer Service

Location:

Glenn Dale, MD

Posted:

February 01, 2014

Contact this candidate

Resume:

Olabosipo Olaitan

***** ****** ***** *****, *****, MD 20715

301-***-****

accf62@r.postjobfree.com

Objective: Seeking an I.T position in which I will utilize my computing (Hardware/ Software) and

Telecommunication skills.

Experience and Skills:

Computer Hardware / Software

Good knowledge of Programming Languages (Pascal, C, C++, and Visual Basic), SQL, MS Project, MS Visio

and Ms SharePoint.

Designed and developed web pages using HTML Codes

Solid program development and business process knowledge and proficient in the use of Microsoft Office

Applications

Experience in assembling and troubleshooting of desktop and server Computer Systems

Proficient in the use of Linux OS

Telecommunications

Spectrum Communications, Lagos State, Nigeria

April.2011- Aug.2011 Radio Network Planning and Optimization Engineer

Worked on Alcatel/ Etisalat 3G Single Site Verification (SSV)

Drive Test Optimization and Reporting

Swapped check for 3G Networks

Quantum Basics Nigeria Limited, Ikoyi, Lagos

Sept. 2009-March.2011 Radio Network Planning and Optimization Engineer

Conducted Radio Frequency Planning for GSM 900 and 1800 Bands

Worked with Technical Site Survey and Validation

Knowledge of GSM Coverage and Capacity Analysis and Planning

MOOV Network, Abidjan Cote D Ivoire, contract by Ericsson, Abidjan, Ivory Coast

Jan.2010-July.2010 Radio Network Planning and Optimization Engineer

Proficient in the use of MapInfo 8.5/9.0 and Actix Analyzer/Classic/Spotlight

Made recommendations towards achievement of network KPI’s

Managed the implementation of KPI’s

Swapped check for 3G Networks

Proficient in the use of TEMS Pocket for Data collection.

Knowledge of Network Optimization, Troubleshooting Drive Test, TRX, HO and Coverage testing

Skilled in GPRS, EDGE drive test Optimization and Data Analysis

Post processed Log files with the use of ACTIX, TEMS Route Analysis and Map Info Professional.

Knowledge of Radio Frequency Scanning with Z750i (MS)

Experience in Base Station Controller (BSC) and Base Transceiver Station (BTS) Dimensioning

Performed Drive Test, Quality Test and Network Optimization tasks

Collected data using Ericsson TEMS Investigation 8.0.3, 8.2.1, 9.0.3 software tool

Skilled in ZAIN/AIRTEL PROJECT GSM/GPRS/EDGE/3G (Drive Test and Post-Processing of log

files)

Familiar with 3G/GPRS/EDGE/2G drive tests using Ericsson TEMS Data collection 8.0.3, 8.2

Performed post-processing/analysis of log files using Ericsson TEMS route analysis

I T Instruction

Taught clients Act of Programming with the following programming languages (C++, C, Pascal, Core

java, Visual Basic, Net Broad, Windows OS, Linux)

Taught clients how to develop websites using HTML codes

Lectured computer classes and Health Informatics classes.

Customer Service / Help Desk

Assisted students with Library registration

Updated student data in the database

Assisted students with checking out library materials

Shelved books in accordance with call numbers

Business Analyst

Good knowledge of SDLC.

Experience in requirements elicitation

Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)

Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business

requirements.

Proficient in writing project documentations.

Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open

issues.

Reviewed business process and functional requirements.

Strategized implementation of RUP effort throughout SDLC

Performed technical reviews on the artifacts related to system architecture, detailed system design,

system development, and testing.

Experience with requirements management and software development methodology.

Proficient in writing project management documentations.

Olabosipo Olaitan page 2

Education

Bowie State University Master’s Degree Major: Management Information Systems

Bowie, Maryland U.S.A GPA: 3.50 2013

Ladoke Akintola University of Technology Bachelor’s Degree Major: Computer Science

Ogbomoso, Oyo State Nigeria 2005

Professional Affiliations & Certifications

Proficiency Certificate in Management (NIM) Chartered

Graduate Member, Nigeria Institute of Management (NIM) Chartered

Full Member graduate student Association of Bowie State University (BSU)

Student Leader, Student Advisory Council, College of Business BSU

Employment History

Bowie State University, Bowie, MD

Department of Management Information Systems Aug. 2012- present Graduate Assistant

Thurgood Marshall Library Circulation Unit Jan. 2012-Aug.2012 Library Administrator

Customer Service

International Software Systems Inc. Greenbelt, MD Jan. 2013 - Dec.2013 Business Analyst