Tiara Spann

*** ***** **** ** #*** accf4l@r.postjobfree.com

Arverne, NY 11692 Cell: 347-***-****

Dedicated Customer service and Sales professional with experience in

telemarketing, sales/customer service settings. Consistently achieved

record-high customer satisfaction rankings.

Professional Experience

Time Warner Cable - Flushing, NY

Customer Service and Sales Representative, 10/11 to Present

Provide Technical Support for all products and services

Identified strategy to creative win customers over

Productive in the canvassing and selling process

Complete follow up with consumers from pre-sale to post sale.

Measuring and demonstrating productivity related to customer outcomes

Promoted sales and customer service culture that encourages and ensures the

customer satisfaction

Exemplify the second-to-none customer service delivery

Cable vision Systems - Long Island, NY

Technical Support Representative, 10/09 to 10/11

Provide Technical Support for Optimum Voice

Identifying problems and Preparing reports in order to minimize the

customers impact

Ensure that the call center goals are meet

Promoted sales and customer service culture

Pier 1 Imports- Long Island Ny

Manager- 2006-2008

Responsible for improving level of customer service delivery

Reviewed data to monitor productivity

Exceeded goals

Furnish detailed progress reports weekly

Train new employees

Education and Training

Nassau Community College 9/07 to 6/08

Major Psychology

Martin Van Buren H.S 9/03 to 6/07

Regents Diploma

Skills and Specifications

Microsoft Word Solid communication skills and excellent

interpersonal skills

Microsoft Excel Ability to maintain customers confidentiality

Microsoft Access Ability to work efficiently in a high demand,

team oriented, and fast paced environment

Microsoft PowerPoint Ability to express ideas in a clear and concise

manner

Contact this candidate