Whitney Mitchell

Entreprener, Leader, student.

***** ***** **** *** *** - Canyon Country, CA 91387

accf2p@r.postjobfree.com - 919-***-****

Professional Customer Service position with an opportunity to enhance relationships with customers while

increasing sales and profits.

WORK EXPERIENCE

Food Service Worker

Six Flags - Valencia, CA - August 2013 to Present

Responsibilities

set up and operate both Point of Sale (POS) and non-POS cash registers, receive money and return proper

change. You will also complete end of day cashier paperwork. Additional responsibilities of the Food Service

Host/Hostess include:

Filling condiment dispensers

Operating soda machines

Preparing and cooking food

Maintaining Six Flags’ Mantra of Friendly, Clean, Fast and Safe Service

Maintaining regular and prompt attendance

Accomplishments

I have receive red dots for great leadership and taking initiative.

Skills Used

My customer service experience, talking with people, knowing how to handle irate customers.

Contractor Sales

JAN-PROCleaning Sytems - Fairfax, VA - June 2012 to September 2012

As a Contractor, I am responsible for generating revenue, identifying market potential, initiating the sales

process, closing sales, and recommending new products and services. Additionally, I am expected to expand

the JAN-PRO brand in their territory by developing long-standing relationships with business owners/decision

makers of financial institutions, medical centers, property managers, educational facilities, etc. You will report

to the Fairfax VA office and have the opportunity to manage your own schedule.

Part time sales agent/pc sales

Sony Electronics - Arlington, VA - April 2012 to June 2012

Customer service selling tv's computers, playstation, electronics, and extended service plans.

greeting customer giving the best customer experience.Sales support

Answer technical questions related to Desktops and IT products

Troubleshoot hardware and software problems and basic set-up

Data migration

System Boost (training will be provided)

Provide training to customers on various topics (training will be provided)

Memory/HD upgrades

Vehicle Acquisition Supervisor/rental agent

Enterprise Holdings - July 2009 to April 2012

Process new vehicles on the lot to add to the fleet by signing the bill of lading, checking for damages, making

sure VIN numbers are correct. Able to access cvr and to create plates for cars, also have duties to supervised

shuttlers to makes sure they take cars to the correct locations and make sure the mechanics have enough

work before the end of my shift.

Offer optional products to meet customer's needs. Review rental parameters to customers understanding rates

and charges. Provide customers assistance with maps and directions, answers phones, upselling insurances

and damage waivers, resolving all customer's issues

Prepare all rental documents completely.

Driver

Specialty Transport Inc - January 2009 to January 2011

A press fleet vehicle inspected, detailed and driven by a Specialty Transport Certified employee means that

vehicle was delivered promptly.

§ Professionally and in perfect condition to a journalist - reducing the risks of accidents, improper maintenance

and costly repairs.

Warehouse Clerk

Anacomp Subsidiaries - Chantilly, VA - July 2008 to October 2009

Data Entry/shipping receiving able to work with government files

Lifting up 100 pounds/scanning barcodes

Working with unidex launcher/Microsoft office/excel able to type 45-55 wpm

Answer the telephones

Hardware troubleshooting

Mail, Fax, Copy, able to log and track packages,

Customer Service Representative

National Electronic Warranty (NEW) - Sterling, VA - January 2006 to July 2008

Answered 100-150 inbound calls resolving issues relating to claims, warranties, and servicing products

Demonstrated superior customer relations and met quality for (JD POWERS)

Committed to working as a team

answer calls and respond to emails

handle customer inquiries by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into system

update existing customer information

process orders, forms and applications

identify and escalate priority issues

route calls to appropriate resource

follow up customer calls where necessary

document all call information according to standard operating procedures

complete call logs

produce call reports

Customer service Rep

Air Wisconsin - August 2005 to January 2006

Ticket sales, issuing boarding passes, checking in luggage, customer service, Assist customers in a friendly,

courteous and prompt manner, Resolve customer complaints, Communicate with customers and ground and

aircraft personnel.

Responsible for checking-in passengers, guiding customers through the ticketing & reservations process,

directing them to their gate and helping to ensure their bags meet them when they arrive.

canvasser

National Democratic party - Hillsborough, NC - September 2004 to November 2004

Sept 2004-Nov 2004

Canvasser

§ To go through different regions and solicit voters working with regional political directors to coordinate state-

wide voters registration efforts and local outreach projects, responding to concerns senate to the party via

phone and email, strong verbal and interpersonal skills

§ Used the software word perfect, excel, power point, Microsoft products

§ Alpha and numeric filing, faxing, office clerical duties.

Cashier/Team Lead

Food Lion - August 2002 to May 2004

Providing Quality Customer service, Cash handling, ringing up items, bagging, helping customers out to their

cars with their bags, stocking, helping customers locate items, customer service - doing whatever possible to

make the customers visit as positive as possible.

§ Responsible for Team Member hiring, development, terminations and generally holding your team

accountable for their work.

§ Complete accountability for all aspects of team operations and perform all duties and responsibilities of team

positions.

EDUCATION

Certificate in Pc Maintanece and Technology

Penn and Foster online - Pennsylvania

2013 to 2014

Computer networking

Strayer University - Rockville, MD

2012 to 2012

transportation communications TCU in Transportation

Potomac Job Corp TCU program - Washington, DC

2005 to 2006

business admininstration certificate in business administration

kittrell job corps - Kittrell, NC

2004 to 2005

Cedar Ridge High School - Hillsborough, NC

August 2000 to May 2004

SKILLS

Management,PC Skills,Inventory, sales, customer service.

ADDITIONAL INFORMATION

Professional Skills:.

Answered 125 + calls in a high call volume call center

3-4 years of Customer Service experience

A patient listener who fully focuses on speakers and understands a variety of accents.

Accurately recorded and verbally communicated detailed information

Excellent written and Effective communication skills

Type 45-55 wpm fast paced, able to be articulate have a positive image towards clients

Previous experience as a Team Leader, Assistant Team Leader, or equivalent.

Have excellent organizational skills and also a great team player.

Volunteering work for YEAR UP NCR MENTOR PROGRAM

I was mentoring urban young adults in technology field with skills and experience, and support that will

empower them to reach there potential professional careers.

Contact this candidate