Customer Service High School
Resume:
Amber A Day
Crestview, Florida United States 32536
accf1f@r.postjobfree.com
OVERVIEW
To use my customer service, computer, administrative skills, and strong work ethic in a challenging environment where I can grow with a company.
WORK EXPERIENCE
01/2011- 02/2012
Trinity Air Services, Inc., Ft Walton Beach, Florida, Replacement Coordinator/Marketing Supervisor
I held multiple positions during my experience at Trinity Air Services, Inc. I started as a marketer calling residents in surrounding counties soliciting heating and air conditioning services. I was then promoted to a marketing supervisor where I supervised marketers and filed paperwork. Then I was promoted to a Replacement Coordinator. As Replacement Coordinator I performed many tasks. I was responsible for the entry of new installs, as well as leads for the Comfort Specialists. I was responsible for the registration of new equipment purchased by customers as well as billing new construction installs. I have experience in data entry and thorough knowledge of OnePlus computer system. I also have experience using Microsoft programs such as Excel, Word, and Outlook. I handled insurance verification for the billing with companies. I also have experience with dispatching of Installers, Service Technicians, and Comfort Specialists both during office hours as well as after hours calls including weekends.
08/2009 - 02/2010
Trinity Air Services, Inc., Ft Walton Beach, Florida, Marketer
Cold calling residents in surrounding counties soliciting heating and air conditioning services.
06/2006 - 01/2008
National Electronics Warranty, Crestview, Florida, Customer Care Representative
Handling inbound calls in a call center environment.
EDUCATION
Crestview High School Crestview, Florida
Class of 2006
High School Diploma
SKILLS
4 years + Customer Service
Computer experience
Proficient in Microsoft programs and applications
Administrative Experience
Experience with office equipment
Strong work ethic
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