MARK VANCE

**** ******* *****, *** ******, NV. * 9433 H : 7-75-622-**** C : 7-75-338-**** m accewf@r.postjobfree.com

S ummary

I've a number of yrs. in various fields including driver, casino cage, food service, customer

service, various types of management; retail; food service; etc. Seasoned Delivery Driver

adept at delivering shipments safely while meeting tight deadlines. Shipping, receiving and

stocking expert.Dependable and service-focused Courier motivated to deliver consistent,

prompt and courteous service. Reliable and energetic professional.Responsible Driver adept

at navigation and efficient, on-time deliveries. Possesses a comprehensive visual memory and

an excellent sense of direction.Customer-oriented Driver who maintains thorough and

accurate records and notes to keep management informed of delivery progress.

Highlights

Pallet jack and hand truck operation Calm under pressure

Skilled forklift operator Staff training

Punctual and reliable Policy/program development

Responsible driver Customer service-focused

Experienced manual transmission Project management

driver Exceptional multi-tasker

Staff development Decisive problem solver

Inventory control Motivated team player

Cross-functional team management Sound judgment

Supervision and training

Skilled negotiator

Computer-savvy

Accomplishments

Customer Service

Collaborated with [teams, departments, clients] to ensure the delivery of efficient,

high-quality service.

Consistently recognized by management for providing superior customer service.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key

accounts.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Continuously maintained an accident and incident-free driving record for more than 3

years.Appointed by supervisors for special tasks and large scale projects.Recognized by peers

and management for going above and beyond normal job functions.

Experience

Courier/Driver Phone # 775-***-**** May 2005 to Aug 2013

Silver State Couriers - Sparks, N V

Selected the most efficient routes in compliance with delivery instructions and fuel

policy.Checked vehicle's fluid levels and tire pressure and scheduled any required

repairs.Established long-term customer relationships through prompt and courteous

service.Resolved customer complaints and adjusted orders.Operated motor vehicles in a safe

and efficient manner.

Cashier/Electronics/Hardware Associate/supervisor Phone# 775-***-****

Mar 2002 to May 2005

Wal-Mart Stores - Reno, N V.

Maintained up-to-date knowledge of store policies regarding payments, returns and

exchanges.Prevented store losses using awareness, attention to detail and integrity.Created

new processes and systems for increasing customer service satisfaction.Cross-trained and

provided back-up for other customer service representatives when needed.Worked as a team

member performing cashier duties, product assistance and cleaning.Resolved product issues

and shared benefits of new technology.Expressed appreciation and invited customers to

return to the store.Managed quality communication, customer support and product

representation for each client.Assisted customers with store and product complaints.

Cage Cashier/Supervisor/Trainer Phone# 775-***-**** Feb 1999 to Mar 2002

Atlantis Hotel Casino Resort - Reno, N V

Created new processes and systems for increasing customer service satisfaction.Oversaw

cage operations for a several thousand square foot casino. Trained an supervised several new

an existing employees on the cage floor. Ability to serve guests in every situation that would

arise in the cage. Handled guest Marker Bank, cash checks. ran credit/debit card transactions

in the cage to specific regulations for gaming as well as casino regs.

E ducation

High School Diploma, Math/Music Vocal 1983

Carson High School - Carson City, N V., United States

Graduated With exp. in performing in front of a crowd of people a well as the tactics for

going out to serve the customer in a varied manager trainee fields.

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