Lissette S Moran Woodhaven N, Y accetx@r.postjobfree.com

phone number

347-***-****

Objective: Obtain a position enabling me to use strong communication skills and that will

offer growth and advancement opportunities.

Skills: Interpersonal Abilities, Highly adaptable, motivated self starter, Dependable,

Customer service and relations. Bilingual English / Spanish with the ability to translate.

Work History

Distinctive window treatments Inc. Service Provider Queens N, Y

2013

Work with customer service manager to ensure proper customer service is being delivered.

Compile reports on overall customer satisfaction. Resolve order or service problems by

clarifying the customer's complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution. Follow up and make scheduled call backs to customers

where necessary

JFK International Airport Customer Service Representative

2011-2013

Queens NY

Assist General passengers with customer service needs. Give customers information about

arrival and departure times, reserving tickets with a particular airline. Operate various

communications equipment as required, such as two way radios to receive or transmit

information

2008 2010 A to Z Learning Center Receptionist Queens

NY

Answer multi line phone and direct calls. Ensure knowledge of staff movement in and out

of organization. Provide information to entering customers or callers. Monitor and maintain

office equipment. Keep records on individual children, including daily observations and

information about activities, meals served, and medications administered.

References Available Upon Request

Education: GED: La Guardia Community College, Long Island City NY 2011