Eric Hayes

**** ***** ***** ***** ****** Springs, GA 30122 Phone: 678-***-**** accer6@r.postjobfree.com

Objective

To obtain a challenging technical career offering stability and professional growth

Summary of Qualifications

Qualified IT professional with extensive background in troubleshooting and repairing Point-of-Sale, Radio Frequency, PC,

telecommunication equipment and LAN/WAN equipment for medium to large corporations. Experienced in diagnosing,

troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Proficient in technical

call and data center operations. Ability to communicate effectively with technical and non-technical staff . Offering

ongoing training and follow up support to local and remote staff.

Technical Proficiencies

Operating Systems: Windows 98/NT/XP SP3, Novell Netware, Macintosh, OS, DOS and Linux

Hardware: Router/switches, Firewall, VPN, VOIP, Wireless Access Points, Laptops, RF Handhelds, Desktop/Network

Printers, Switches, Lan Rack Installation, Cat 5, Coax and Fiber installation

Microsoft Windows 2000/9X/XP, MS Server 2000/2003, MS-DOS, System Backup and Recovery, DSL and T1 circuit

troubleshooting

Software: Microsoft Office 2000/2003/2007, Adobe Acrobat Reader, Partition Magic 8.0, WinVNC, Imaging Software,

Norton Antivirus, Norton Ghost, TCP/IP, SAP Console Server, SAP WM. Business apps. ie. Lotus Notes, Java, Taleo,

Active Directory,Rolm Phone switch configurations and intermediate cisco switch programming . KSM Device

monitoring, spyware and anti-virus support

Education

Advanced Career Training Institute – Atlanta, GA (1999) Network Technology, PC Tech, Cat5 Cable Tech

Professional Experience

2000 Present

Macy’s Systems And Technology – Johns CREEK, GA

Field Service Technician 2 /Supervising Lead for Alabama West

Install, configure, support and repair POS registers, PCs, Data, ATMs, Wireless RF, Network Equipment, Phone/PBX,

laser/inkjet/multifunction printers, and IBM Data CRT’s for Rich’s, Macy’s, Bloomingdale’s and local corporate offices.

Perform maintenance and technical support of 900mhz and 2.4 GHz Telxon/Symbol /Palm PDA Equipment

Complete Cat 5,Coax and Fiber Pulls/Repairs/Terminations, Cisco Installs, and 4690 IBM Systems support

Travel to support over 3000 LAN/POS Systems locally/Lotus Notes, Linux, XP, Windows 2000, NT Platforms for Servers/Workstations

throughout South Carolina, Alabama, Colorado, Missouri, Pennsylvania

Supervise lead of technical operations in Birmingham Macy’s locations

Maintain RF development lab and test all RF hardware, peripheral, and software upgrades

Provide on call and after hours support for all Rich’s, Macy’s, Bloomingdale’s and Atlanta Corporate Offices

Remote technical phone support for retail and corporate locations

Phone switch programming of extentions /floor moves /new construction

Manage work order ticket que for assigned local locations and Birmingham Remotes

Installation of rolm and siemens telecom equipment

1999 2000

E-Share Technologies – Duluth, GA

Desktop Support Technician/In-house Help Desk Support

Answered customers’ questions concerning PC, printer, and LAN/WAN issues via telephone

Provided PC repair to system boards, power supply, hard drives, CD Rom, expansion card replacement and

other component level parts

Supported in house applications, including Microsoft Office applications, Clarify, Lotus Notes and company

software

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