Marlon E. Sterling

**** ***** ***** ***** *************, GA 300**-***-***- 5932 acceq3@r.postjobfree.com

Regional Operations Manager

Qualifications Highlight

A results oriented business professional with abilities in strategic planning, project managing, customer

service management, inventory control, team building and detailing project information to determine

effective processes for operations. Able to identify areas of strength and weaknesses and implement

company policies, changes in operation and systems that optimize productivity and bottom line.

Demonstrates the ability to motivate staff in order to maintain productivity and control costs through the

most effective uses of available resources.

Professional Experience

Regional Operations Manager April 2009- Present

Ashley Furniture Homestores

Project manager for new Ashley Furniture Homestores with gross sales of over 30 million. Works

with the President, Vice President, Regional Directors and IT departments on special projects that

support company initiatives. Effectively manages the operations for ten stores and the

distribution center billing department. Overseeing a staff of over 30 employees through 10 Office

Managers. Assist Regional Director with sales goals and initiatives for the region.

• Drive sales for 9 Ashley Furniture Homestores with gross sales of over 30 million per year.

• Recruit and hire sales, customer service and office staff.

• Track, measure and report retail store performance for the region.

• Effectively manage store payroll including overtime and temp expenses.

• Coordinate quarterly cycle counts, receiving variances, and quality of inventory.

• Manage store inventory and cash to meet established guidelines.

• Responsible for retail store inventory control and safety guidelines as set by the company.

• Train and develop store staff on promotions to achieve sales and financial objectives within a

timely manner.

• Resolve customer issues that have elevated to upper management.

• Implement “Lean”, “6S” and “Kaizen” operating principles to eliminate waste and increase

efficiency within store and warehouse operations.

• Maintenance store, warehouse and distribution software and hardware while acting as a liaison to

the corporate IT department and corporate office.

• Skilled in troubleshooting and repairing store pos stations and equipment to support sales.

• Works with CQI department to establish store and distribution center standard operating

procedures and company policy and procedures.

• Create, implement and manage customer service training program for the region.

• Manage P & L for the region

Area Administrative Manager/General Office Manager June 2007- April 2009

Ashley Furniture Homestores

Directly reports to the Vice President of Stores and provided superior customer service and

administrative support to six stores and distribution center. Traveled stores to perform

operational audits and provide customer service training. Managed the billing department and

enforce company policy and procedures.

• Works with District Manager on special projects to support company goals and objectives.

• Resolved customer issues that have elevated to upper management.

• Communicate various reports to ensure all departments are operating efficiently.

• Researched and resolve inventory and AR issues.

• Market liaison between stores and corporate payroll department.

• Point of contact for company policy, procedures and processes related to operations.

• Conducted customer service training to store Office Managers.

• Liaison between the stores and corporate IT department to report any ongoing issues and new

company objectives.

• Manage distribution center billing department.

Newport Integrated Behavioral Healthcare, Inc., Atlanta, GA April 2006 –

February 2007

Newport Integrated Behavioral Healthcare

Supported the CEO / Medical Director and the Chief Operating Officer with daily operational

functions such as scheduling appointments and billing insurances for office visits.

Managed private patient files for the Medical Director / CEO.

Performed pre-employment screening, background and reference checks for potential employees

Maintained and updated employee files.

Practiced and ensure HIPPA compliance daily.

Education

Georgia State University, Atlanta, GA

Bachelor of Science in Human Resources, May 2005

Georgia Perimeter College, Atlanta, GA

Associates Degree, Business Administration, May 2003

Contact this candidate