***** * ********* **** ******* 661-***-****

Stevenson Ranch, CA 91381 acceln@r.postjobfree.com

Ernie Velis

Objective To secure a position as an Desktop Analyst.

Experience 04/2012 – 11/2013 Space Maintainers Lab, Chatsworth CA

IT Support Specialist

Provided Security Administration for creation/modification/deletion of

Active Directory (2008)/Exchange(2010) and global groups/user

profiles

Supported Dell/IBM desktops and Wyse (virtual) devices

Hardware support for local/network printers/scanners (HP/Xerox)

Provided support for Windows 7 Pro, Outlook 2013, Office 2010

Maintain support for VMware (Dell) and storage (Dell) servers

Supported VOIP phone and Door Card systems.

Provided support for MS Great Plains, Maximizer and Labtrac (Dental),

Kronos (timecard) applications.

Supported network (Cisco switches) and Firewall (Sonic wall) devices

Started/Stopped server backups (replications/snapshots)

Interacted with vendors regarding servers/printers/UPS systems

Setup smart (iphones and android) devices

IT Freelancer 1/2011 – 12/2011

Los Angeles, CA

Setup Home Network, PC/Laptop and Printers/Copiers/Fax

Provide Support Windows XP/7 and MS Office 2007 Suite.

Synchronization of Mobile devices

2000–2010 Universal Music Group Studios,Universal City, CA

IT Security Administration Analyst

Directly supported 3,000 to 5,000 clients worldwide. The clients

included North America (US, Canada) and Latin/South America

application persons.

Provided Security Administration for creation/modification/deletion of

Active Directory (2003/2008)/Exchange(2003/2007) and global

groups/user profiles

Hardware support for local/network printers, scanners and peripherals.

Provided support for Windows XP/7 Pro, Outlook, Office 2003/2007

and MAC OS/Entourage, Compaq desktop and laptops.

Provided Remedy administration for North America clients.

Used Norton Anti-Virus to resolve workstations problems.

Provided network troubleshooting using TCP/IP protocols/tools.

Created/Modified/Deleted BES accounts using Blackberry Enterprise

Server.

Configured VPN for clients and used it to access system remotely.

Supported Blackberry (synch, wipe, install seed file) and smart phone

mobile devices.

1995–2000 W arner Bros. Burbank, CA

Support Desk Analyst

Managed Novell/MS Networking problems.

Provided support for Windows 98/2000, MS Office Suite and MS

Outlook.

Diagnosed mainframe and AS 400 issues (VPS, CICS, TSO,)

Supervise and Trained support desk personnel.

1991–1995 Southern California Edison Rosemead, CA

Network Assistance Representative

Maintained Data Security for (CICS, TSO, TPX, RACF & Dialup

systems).

Diagnosed PC (sw, workstations), Mainframe (sw, terminal) problems.

Managed Network connectivity issues.

Education B.S. Degree – Computer Science

California State University, Northridge

LA Valley College, Van Nuys

Special Computer Programmer Certificate

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