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Customer Service Manager

Location:
Sugar Land, TX
Posted:
January 29, 2014

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Resume:

Gibby M. Geevarghese

**** ********** ******** ** 832-***-****

Sugar Land, TX 77479 accejz@r.postjobfree.com

OBJECTIVE

Team worker, hardworking and dedicated professional seeking to secure a position within a

company that will allow utilization of my management, customer service, organizational and

trainings experience.

PROFESSIONAL EXPERIENCE

Bank of America 08/2008-10/2013

Richardson, TX

Pre-sale Foreclosure Specialist (02/2008-10/2010)

AVP/Pre-sale Foreclosure Specialist (10/2010-10/2013)

• Specialist in the mortgage loan operations/servicing center, handling the servicing of mortgage

loans.

• Managed Pre-Sale Foreclosure processes on loans for FHA, FNMA, VA and Conventional Loan

types.

• Ensured that Investor, Insurer, Government Agency and CHL guidelines are met.

• Maintained a high level of quality service with internal/external customers and attorneys.

• Managed a full portfolio of time-sensitive loans.

• Ensured that the foreclosure attorney expedites the foreclosure process in accordance with allowable

timeframe.

• Ensured that exceptions are addressed in a timely manner to avoid delays in the foreclosure process

(i.e. Title issues, payment disputes, property preservation and damage issues, etc.)

• Processed next day sales, bids and updated sale results for Judicial/Non-Judicial states.

• Manually reviewed Affidavit, Assignment of Mortgage & Substitution of Trustee before filing

with the court

• Prepared,examined and signed documents for irregularities in signatures, dates, borrower

names and lender names

Walgreens 01/2002 – 08/2008

Dallas, Texas

Assistant Manager (01/2002-/01/2003)

Executive Manager (01/2003-08/2008)

Gained in-depth knowledge and experience of customer service, visual merchandising, worked in large

groups with other employees and managers, contributed to meetings, marketing, daily and weekly sales

goals, flexibility within the store, schedules and payroll.

• Recommended, directed, and attained store and pharmacy gross profit and income budgets;

attained payroll budget; controlled use of overtime; attained expense budgets, including the

control of store expenses and merchandise cash payments and cash payouts.

• Implemented corporate plans and merchandising guidelines in the store and pharmacy.

• Improved and maintained store condition, maintenance, and appearance for the safety, health,

and pleasure of both customers, patients and employees

• Controlled the store's safe and "bank," including cash register readings, cash withdrawals,

cash accounts, daily cash reports, cash over and short records, and other reports related to

cash management

• Implemented store organization structure through proper hiring and placement, scheduling of work,

assignment of responsibility, and delegation of authority.

• Assured EEO compliance through equity, consistency, and fairness; prevents workplace harassment;

upholds federal, state, and local labor and employment laws; upholds the Open Door policy, assuring

no retaliation; communicates openly and honestly to employees at all times

SKILLS AND KNOWLEDGE

Computer literate (PowerPoint, Excel, Word, Access, Outlook), Programs (Equator,

AS400, Insight, I Request, I Portal), organized and detail oriented, strong skills in time

management, dedicated and focused. Demonstrate excellent work flow management and

a team player.

EDUCATION B.A., Business Administration

Stephen F. Austin University



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