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Customer Service Software

Location:
Alpharetta, GA
Posted:
January 29, 2014

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Resume:

ABU MAHMOOD ARIF

**** *********** ****, ********** ** 30022 Phone: 205-***-****

Summary

Goal oriented Information Services professional with Eighteen years hands on experience

successfully creating and managing software in many lifecycle stages, including design,

implementation, documentation, qualification, QA, release, support and management.

Proven ability to conduct accurate needs analysis, solve problems, assess technical capabilities,

conduct strategic planning, build and motivate Development teams, and manage projects.

Academic Achievements

Master of Business Administration (MBA), Jacksonville State University, December 1998.

Bachelor of Electrical Engineering (BSEE), University of Alabama at Birmingham, May 1993.

Professional Experience

Eze Software Group, Alpharetta, Georgia Associate Director, Software Development, May 2012 to

current.

Lead 18 developers on Automation QA, Performance lab and Component teams where

developers are spreads out across overseas and 3 different cities.

Successfully delivered solid products by working closely with the developers, architect, PM and

developers for the best technical design and approach.

• Develop execution plans which require constant coordination with the Product Management team, QA and

various additional internal groups.

• Coached and mentored Jr. Developers in art of software development by teaching programming, SDLC and

solid product delivery.

SUNGARD, Birmingham, Alabama Sr. Software Developer, July 1994 to May 2012

17+ years of programming experience that includes Object Oriented Design, Software

development life cycle, managing and leading projects, mentoring developers, C/C++, C#.NET,

SQL Server, SSRS, ASP.NET, Silverlight, VB, VB.NET, JAVA, IIS, COM+, Embedded Scanning,

ISIS, Imaging, OCR, Workflow, Data capture.

Member of the technical team that designs and develops software the EXP MACESS, which

delivers outstanding functionality in Managed Health Care document management including

imaging, workflow and customer service using leading edge technology. This software provides

workflow solution for top HMO companies including Delta Dental, Health Net, Blue Cross Blue

Shield, Humana, United Healthcare and Keiser.

Projects that I managed, designed and developed software includes:

EXP MACESS Business Activity Monitor (BAM) is a digital dashboard, presented in a

browser window, providing you with customizable bar graphs, pie charts, gauges, and

tachometers to monitor Service Form and Workflow (Doc Flo and Process Director) inventories

in real time.

Orchestrator: Middleware service software provided by SunGard Workflow Solutions for

the purpose of coordinating (orchestrating) the interaction of EXP MACESS, WorkPoint and

related logic in Workflow environment.

ExpBrowser: EXP MACESS Browser is a flexible tool that allows knowledge workers to

quickly and easily access certain EXP MACESS features via a Web browser. EXP MACESS

Browser delivers content through the use of Cascading Style Sheets (CSS) and ASPX Web

Forms while functions are executed by ASCX Web User Controls.

ExpWebScanning: Web based embedded scanning solutions for the EXP MACESS

system. EXP MACESS Web Scanning is designed to scan documents into EXP MACESS using

Web based technologies.

• Project lead and lead developer for the technical team that designs and develops software

for the Entrendex (embedded scanning, data entry, OCR and indexing) module . This

Embedded software is a comprehensive medical claims processing system that has the

capability to scan claims and store them for future retrieval from a Pervasive database. This

application involves scanning high volumes of documents using high speed Kodak, HP, Cannon,

Fujitsu scanners, automatic stamping and filing of document information, graphical user

interface for manual entry of data, optical character recognition (OCR), and administrative and

report generation features.

VIRGINIA COLLEGE, BIRMINGHAM, ALABAMA

Instructor, Computer and Network Engineering, April 2003 to 2010

• Teaching C# and VB.NET at Virginia College Online

ITT TECH COLLEGE, BIRMINGHAM, ALABAMA

Instructor, Computer and Network Engineering, April 2004 to 2007

• Teaching advance C++, advance Java programming and C#.NET.

SCHOOL OF MEDICINE, UNIVERSITY OF ALABAMA, Alabama, April 1993 to July 1994

System Administrator, Multimedia, Birmingham



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