SUMMARY

• Network Engineer with ** years’ experience in the planning, design, and implementation of network

technologies.

• Background includes hands-on experience with multi-platform, LAN/WAN environments, VoIP

deployment, Call Centers and telecommunications infrastructure.

• Demonstrated record of success in troubleshooting data and voice issues, increasing efficiency, and

optimizing the access and utilization of shared information.

• Professionally certified in a wide range of networking technologies.

SKILLS SUMMARY

Cisco UCS Cisco Routers & Gateways,Tacacs,

Cisco Switches VPN (IPSec), VLAN, Trunking

CMS, IVR, Predictive Dialer Call Recording, Workforce Management

Cisco ASA, Juniper Firewall BGP, LAI, EAS

Monitoring solutions (Orion, Cisco Works MGCP, H323 and SIP

Cisco VoIP solutions (CUCM, UCCX,UCCE,Unity) CTI integration

T1/T3, E1, MPLS, PPP

TCP/IP, DHCP, and DNS

CERTIFICATIONS/TRAINING

CCNA

CCVP

CCIE Voice (Written)

Cisco Unified Communications Manager (CUCM) 4.x/5.x/6.x/7.x/8.x

Cisco Intelligent Contact Management Enterprise (ICM) 6.x/7.2/7.5/8.x

Cisco IP IVR (CCX) v4.x/7.x/8.x

Cisco Gateways and Gatekeepers

MAJOR PROJECTS & ACCOMPLISHMENTS

• Successfully planned and implemented VoIP to agent desktops. Expanded deployment of VoIP

solution to call centers and remote offices. Deployment resulted in cost savings and productivity

increase.

• Successfully planned and implemented datacenter move. The move included the rerouting of all

inbound/outbound voice and data circuits in addition to activating new circuits.

• Successfully planned and implemented integration of remote offices with Headquarters.

• Successfully planned and deployed Cisco CME nationwide.

• Deployed and configured Cisco Gateways, Gatekeepers, routers and PoE switches.

• Successfully deployed new MPLS network and up dated UCM.

• Architected and Deployed new SIP network.

PROFESSIONAL EXPERIENCE

WellCare Health Plans, Inc., FL 2013 April

SR Voice Engineer

• Support VoIP solution utilizing Cisco equipment.

• Responsible for deployment of H323 voice gateways.

• Assisted in the Designed and deployed Disaster Recovery and Business

Continuity solutions.

• Perform Network Monitoring with Orion.

• Responsible for all communication needs.

• Supported cisco UCS servers.

• Deployed Cisco auto attendant replacement.

• Created and maintained Cisco UCCE Scripts. Also performed call routing and

skill assignment trouble shooting

• Responsible for trouble shooting UCCE, CVP and CUIC.

• Responsible for trouble shooting tier 3 telephony issues using SQL analyzer /

Call traces / DNA

• Worked with vendors performing Build of Materials.

• Supported NICE recoding system.

• Responsible for 3rd level escalations within the voice team.

Rooms To Go, Tampa, FL 2012 – 2013 march

SR Voice Engineer

• Design, implement, maintain and support VoIP solution utilizing Cisco

equipment.

• Designed and deployed Disaster Recovery and Business Continuity solutions.

• Perform Network Monitoring with Orion and Cisco works.

• Responsible for all communication needs.

• Deployed cisco UCS servers and CIMC.

• Deployed Cisco auto attendant replacement.

• Created and maintained Cisco UCCX Scripts. Also performed call routing and

skill assignment trouble shooting.

• Worked with vendors performing Build of Materials.

Lifestyle, Tampa, FL 2011 - 2012

SR network Engineer/ Network Manager

• Design, implement, maintain and support VoIP solution utilizing Cisco

equipment and software in a Unified environment.

• Designed and deployed Disaster Recovery and Business Continuity solutions.

• Perform Network Monitoring with Orion and Cisco works.

• Responsible for all communication needs.

• Designed and deployed Cisco Unified Communications Integration on cisco

UCS servers.

• Deployed Cisco auto attendant replacement.

• Deployed and configured Cisco Gateways, Gatekeepers, routers and PoE

switches.

• Installed, upgraded and maintained Cisco Unified Communications Manager

and Unity.

• Installed, upgraded and maintained Cisco ASA devices.

• Experience with NAC (network access control) implementations.

• Responsible for t rouble shooting Cisco ASA firewall and VPN issues

• Responsible for t rouble shooting Routing and switching issues.

• Maintain Cisco Tacacs server.

• Responsible for t rouble shooting and maintaining Cisco ACE/TACACS.

• Worked with vendors performing Build of Materials.

• Deployed Cisco UCS server

• Managed Team of 5 individuals, coaching, training individuals who have

broad range of IT skills and competency

PWC, Tampa, FL 06/2010-12/2010

VOIP Architect consultant

• Design, implement, maintain and support VoIP solution utilizing Cisco

equipment and software in a Unified environment. Maintain Vendor

relationships.

• Designed and deployed Disaster Recovery and Business Continuity solutions.

• Responsible for all communication needs of domestic and international

Business Units.

• Deployed and configured Cisco Gateways, Gatekeepers, routers and PoE

switches.

• Installed, upgraded and maintained Cisco Unified Communications Manager,

and Unity.

• Upgraded, administered and maintained Cisco Unified Contact Center

Enterprise/ICM software and servers; technology refresh and common ground.

• Created and maintained Cisco UCCX/ICM and UCCE scripts including trunks,

skills, route points, DN, device targets and agent capacity planning.

• Architected, designed and implemented mobile agent solution.

• Deployed IP Communicator solution for remote users.

• Deployed monitoring, troubleshooting and notification solutions utilizing Cisco

products.

Syniverse, FL 2007 - 2010

Sr Network Engineer

• Managed local area network, servers, and communications connections for clients.

• Installed VPN concentrators, switches, routers, and repeaters.

• Configured network servers and trained local administrators on standard network server procedures,

including virus protection and other security measures.

• Maintained and trouble shoot H323 Voice over IP network.

• Maintained UCCX scripts.

• Directed cabling technicians to install network cabling to industry standards during renovation

project.

• Developed and implemented desktop computing and networking standards to simplify network

environment and troubleshooting.

• Member of a 3-person team that migrated a hospitality reservation system.

• Installed, upgraded and maintained Cisco Unified Communications Manager, and Unity.

• Worked with vendors.

• Provided network and system design support to customers.

HSN, Tampa, FL 2006-2007

VOIP consultant

• Design, implement, maintain and support VoIP solution utilizing Cisco

equipment and software in a Unified environment. Maintain Vendor

relationships.

• Reduced Telecommunication cost.

• Designed and deployed Disaster Recovery and Business Continuity solutions.

• Responsible for all communication needs of domestic and international

Business Units.

• Architected, designed and implemented direct extension dialing between

Business Units. Deployed and configured Cisco Gateways, Gatekeepers,

routers and PoE switches.

• Installed, upgraded and maintained Cisco Unified Communications Manager,

Unity, Emergency Responders, and CCX (IP IVR) systems.

• Upgraded, administered and maintained Cisco Unified Contact Center

Enterprise/ICM software and servers; technology refresh and common ground.

MCI, Cary, NC 1999 -2006

Telecommunications Manager

• Promoted to Network/Telecommunications Manager for the Enterprise in 2001.

• Coordinated data and voice communications for domestic and international operations of multi-

million dollar corporation.

• Provide Senior Management with performance reports and recommendations on technical issues

and topics.

• Designed, deployed and implemented a converged, data and voice, network connecting three

international call centers with capacity of 900 seats utilizing, Cisco, Microsoft, and Avaya,

technologies and products.

• Responsible for maintaining and turning up all local and international circuits, T1/T3/E1/OC-12, for

data and voice.

• Established technical infrastructure requirements/specifications for Data and Voice communications

for the Enterprise. The requirements included, Voice over IP (VoIP), PoE, Windows 2000/2003

Server installation standards, all PBX functions, Avaya CMS, Interactive Voice Response Unit, Work

Force Management System, server applications, Oracle database, MS SQL database, CTI and

Predictive Dialers.

• Designed and deployed a Disaster recovery solution ensuring Business continuity.

• Responsible for the Department’s budget.

• Implement and maintain all ACD, VDN, Vector, ARS/AAR, UDP, network regions and routing

programming for three Avaya G3rs’, an Avaya G3si, and an Avaya S8700 systems in a DCS

environment utilizing IP connect and G700/G600 gateways.

• Responsible for ordering toll free numbers as well as maintain toll free traffic allocation based on

percentage.

• Maintained vendor relationships.

• Ensured 24x7x365 system availability.

• Installed, configured and programmed Avaya G3r system utilizing VoIP in West Africa. Successfully

established communications with USA offices.

• Manage a team of twelve engineers and technicians.

• Responsible for 100 Cisco LAN switches, 10 Cisco firewalls, 15 Cisco routers, HP servers and 3rd

party connectivity sites.

ARMY, Fayetteville, NC 1995-1999

Telecommunications Manager

• Manage staff of 23 Telecom Engineer soldiers.

• Coordinated data and voice communications for domestic and international operations of multi-

million dollar corporation.

• Provide Senior Management with performance reports and recommendations on technical issues

and topics.

• Designed, deployed and implemented a converged, data and voice, network connecting for FT

Bregg call centers with capacity of 900 seats utilizing, Cisco, Microsoft, and Avaya, technologies and

products.

• Responsible for maintaining and turning up all local and international circuits, T1/T3/E1/OC-12, for

data and voice.

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