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Customer Service Project Manager

Location:
Carlsbad, CA
Posted:
January 30, 2014

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Resume:

Barbara O'Neill

Carlsbad, CA ***** . acce8z@r.postjobfree.com . 760-***-****.

www.linkedin.com/pub/barbara-o-neill/39/356/63

SUMMARY

Construction Cost Estimator/ Administrator seeks Estimator and/or

Coordinator and/or Assistant to Project Manager position- Ten years

estimation experience including eight years managing estimation department,

assisting project managers and sales engineers in deadline-driven

environments with changing priorities. Feasibility studies, takeoffs,

quantity surveys, value engineering. Write bid proposals to $3 million and

complex-natured change order requests with justification. Write RFIs, RFQs,

requests for subcontractor bids. Provide technical support to general

public and building industry. Represent brand at national trade show four

consecutive years. Train and supervise estimators and support staff. B.S.

Civil Engineering, S.D.S.U.

VALUE AND QUALIFICATIONS

V Write: RFIs, RFQs, bid proposals, change order requests; assist with

submittals to GC/CM, order samples.

V Eight year solid track record as Chief Estimator, producing deadline-

driven, competitive bid proposals for projects built on time and under

budget to $3 million, expediting quick turn-around.

V Trained and supervised estimators, administrative assistants; and taught

new sales engineers.

V B.S. Civil Engineering, San Diego State University (SDSU), San Diego, CA.

PROFESSIONAL EXPERIENCE

5 week contract extended to 5 months:

Estimator and Assistant to Purchasing Agent, AppleOne. - San Diego, CA

April 2013 - Sept. 2013

Prime trades contractor, general trades, architectural woodwork,

specialties, labs, medical equipment, more.

Takeoffs, wrote RFIs, RFQs and subcontractor bid requests. Ordered material

samples for submittals, assisted with purchase orders, utilized proprietary

estimation software designed for estimation, purchasing, and operations,

and Microsoft Office Excel, Word, and Outlook in proactive team

environment.

Chief Cost Estimator, Soil Retention Systems - Carlsbad, CA Sept. 2001 -

July 2009

Plant-able concrete systems installer, design/build class 'A' general

engineering contractor.

Managed estimation department for design/ build, mechanically stabilized

earth (MSE) wall contractor, reporting directly to project managers, sales

engineers, and President. Promoted products and services, provided

technical support to general public, identified improvement opportunities

and took action in fast paced environment. Demonstrated skills in:

Prioritizing: . Managed multiple projects effectively, set

priorities, maintained schedules in deadline-driven

environment. Submitted timely change order requests and

calculations for billing.

Cost Estimation: . Determined feasibility, produced quantity surveys,

wrote competitive bid proposals for up to $3 million

projects, and complex-natured change order requests

including multi-party responsibility analysis. Analyzed

plans, reports, and specs, wrote requests for information.

Engineering calculations including import/export soil

volumes, design changes, and calculations based on As Built

survey/ cut sheet field records for billing purposes.

Liaison.

Administration: . Managed job books, keeping complex projects

organized.

. Produced reports, generated billings, updated project list in

Access database.

Brand Promotion: . Expanded customer warm leads by the hundreds by

promoting brand at national trade show (Pacific Coast

Building Convention) booth four consecutive years.

Teaching/Training: . Taught two sales engineers how to evaluate

projects; trained/ supervised two estimators.

Optimization: . Increased bid writing rate by 65% by creating 60+

case-specific bid templates from two general base bids;

designed verbiage and improved format.

. Saved company 18+ hours per week while reducing errors by 15%

by generating user-friendly Excel spreadsheets that

automated routine calculations.

Customer Service: . Provided technical support to engineers,

contractors, developers, and homeowners. Explained scope of

service, features and benefits, asked questions, assessed

needs, and made recommendations.

Barbara O'Neill - Page Two

Carlsbad, CA 92009 . acce8z@r.postjobfree.com . 760-***-****.

www.linkedin.com/pub/barbara-o-neill/39/356/63

PROFESSIONAL EXPERIENCE (Chief Cost Estimator, Soil Retention Systems)

continued

Teamwork: . Communicated with project managers and sales engineers to

evaluate needs and implement decisions and strategies.

Apprised management, communicated with superintendents and

accounts receivable department to ensure proper and timely

billing.

Civil Design Engineer, Rick Engineering, San Diego, CA Jan. 1994

-Feb.1995

Civil Engineering, Land Planning and Design Services Company.

Analytical Skills: . Utilized analytical and problem solving skills

to produce grading plans, site plans, and tentative maps.

. Performed hydrologic, hydraulic, and earthwork calculations for

land development projects.

. Composed bond estimates for new land development and

improvement projects; CAD drafting, plotting, and research.

ADDITIONAL WORK EXPERIENCE

Sales Associate, Chico's, Carlsbad, CA April 2010 - March 2011

Rapport Building: . Recipient of company's prestigious award for

"Most Amazing Customer Service."

. Met and exceeded sales goals and quotas while serving

customers' best interests.

. Active listening, built credibility and customer loyalty,

communicated product knowledge.

Teacher Assistant, La Costa Heights Elementary School, Carlsbad, CA

(voluntary position) Sept. 1998 - May 2005

Teaching Skills . Taught K-3 reading, writing, math, science, dance,

and supervised playground activities.

. Conducted 1st grade year-round "Arts Attack" lessons.

. Facilitated 3rd grade year-round Book Club discussions.

EDUCATION AND LICENSING

Bachelor of Science, Civil Engineering, San Diego State University (SDSU),

San Diego, CA

Bachelor of Science, Kinesiology and Psychology, University of California

at Los Angeles (UCLA), CA

Associate of Science, Physics, San Diego Mesa College, San Diego, CA

Physiology and Microbiology, Palomar College, San Marcos, CA

Interpersonal Communication and Anatomy, Mira Costa College, San Elijo, CA

EIT License No.: XE190178

COMPUTER SKILLS

Microsoft Office: Excel, Word, Outlook, Internet, PowerPoint, proprietary

estimation software, type 65 WPM, standard office equipment; some use of

Quicken and miscellaneous databases (at City of San Diego: Water Utilities

and Streets Division, and private companies).[pic]



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