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Manager Customer Service

Location:
Sanford, FL
Salary:
mid 30s
Posted:
January 30, 2014

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Resume:

Dorian Griswold

**** ****** *** ******

Sanford, Florida, 32771

Home Phone: 407-***-****, Cell: 407-***-****

E-mail: acce69@r.postjobfree.com

QUALIFICATIONS Ability to work independently,

Excellent organization and time management skills

Customer service oriented

Excellent verbal and written communication skills

Word, Excel, Outlook,AS400, Crystal Reports, Lakewood, EDMS, Softpro

WORK EXPERIENCE

Ultimate Staffing 2013

Escrow Assistant/processor

Responsibilities: Processing REO files, short sales and FSBOs. Some work on MPG files as

well.

Accountemps

Closer 2012

Responsibilities: Close loans and disburses loan funds. Review all loan documents for

completeness and accuracy. Prepare broker and correspondent loan closing packages and

order funds at the appropriate time. Reconcile HUD-1 to ensure correct. Ensure all loans are

closed in a timely manner and in accordance with the company’s and investor’s requirements.

Deal proactively with all parties in order to avoid or resolve problems at closing.

Maronda Homes Sanford, FL

Closing Coordinator 2003 -

2012

Responsibilities: Work closely with Division Manager and Division Coordinator on setting and

meeting monthly as well as yearly goals. Meet weekly with V.P. of Construction, Construction

Manager and superintendents to establish status of house and set walk-thrus. Meet weekly

with sales people to go over any issues that could delay closings. Responsible for follow up

regarding deposits, lender changes, addendums, cancellations, walk-thrus and closing

appointments. Requires sending all loan information packages and keys to the title company.

Coordinate between buyers, lenders, title companies, brokers and attorneys to ensure a

smooth closing. Maintain weekly and monthly reports. Responsible for ordering Bonded

Builder supplies for all divisions. Proficient on AS400 and Crystal Reports. Closed over 3000

homes.

Maronda Homes

Permitting Administrator 2001 - 2003

Responsibilities: Prepare, track and distribute permits and start packages to superintendents.

Extensive knowledge of permitting requirements for numerous counties and cities. Work

closely with Division Manager, Division Coordinator, V.P. of Construction and Construction

Manager. Act as liason between building departments, homeowners associations, utility

companies, land developers and Maronda Homes. Maintain weekly permit status, start and

settlement reports. Proficient on AS400 system. Permitted 1200 homes to date.

Wendover Management Orlando, FL November 1999 - March

2000

Compliance Director

Responsibilities: Compliance of existing and new properties with federal guidelines. Verified

credit and rental histories as well as all financial and employment information. Prepared

annual and monthly reports, audited and approved resident files and trained on-site staff in

proper procedures. Communicated with state and county housing authorities and monitoring

agencies.

U.S.E Tampa, FL March 1999 - November 1999

Compliance Manager

Responsibilities: Compliance monitoring for state and county funded affordable housing

properties. Performed annual management reviews and physical inspections as well as

reviewing monthly and yearly reports. Participated in workshops and training seminars.

Communicated with property owners, managers and leasing personnel.

First Housing Tampa, FL January 1997 - March

1999

Compliance Agent-Responsibilities: Compliance monitoring for state and county funded

affordable housing properties. Performed annual management reviews and physical

inspections as well as reviewing monthly and yearly reports. Participated in workshops and

training seminars. Communicated with owners, managers and leasing personnel.



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