Ron Lee 561-***-**** Boca Raton, FL ***** acce64@r.postjobfree.com

Senior Level Operations Executive

A proven leader in workforce management, resource allocation, and strategic

planning demonstrates success in driving operations through change

initiatives, fast-paced growth, and large-scale implementations. Astutely

manages and optimizes profitability via strict cost controls and aggressive

revenue growth. Demonstrates success in developing and maintaining a

dynamic web presence through innovative use of social media and e-

marketing.

Core Strengths

Operations Evaluation & Management - Corporate Planning - Quality Assurance

- Policy/Procedure Development Cost Reduction - Production Management -

Union Negotiations - Online Marketing & SEO - Logistics - Expansion

Procurement - Business Development - Safety Programs - Budgeting/P&L -

Recruiting & Team Development

Selected Career Highlights

< Directed company growth and the opening of more than 50 new retail

locations, driving annual revenue from $4M to $26M; managed recruiting

and staffing efforts to add 170+ employees.

< Led efforts to offer customized services and personalized attention in

support of oil exploration and power generation companies; increased

sales more than 35% as a result.

< Revitalized safety training program at UPS and reduced on-site work

accidents 29%; assigned and implemented small focus groups of critical

employees to be included in safety decisions.

< Streamlined back-office operations, cut expenses, and improved

efficiencies of a 75-member team; created innovative work processes that

enhanced productivity and resulted in a $750K annual savings.

Professional Experience

JJL Process Corp, Green Acres, FL

Senior Business Analyst (June 2013- Sep 2013)

. Perform financial and operational analysis of corporate office and

branches

. Gain an understand of current processes and systems and recommend

changes for greater efficiency and cost savings

. Develop quality control procedures and reporting standards

. Work proactively with limited supervision, taking ownership of

identified issues

. Prepare document findings and communicate results with suggested

solutions

. Perform special projects at CEO's request

Four 9 Group, Boynton Beach, FL 2009-2012

A privately- held precious metals company generating $26M in annual

revenue.

Vice President of Operations

. Leads all aspects of operations, including staff development, sales, and

profit optimization; performs monthly financial analysis to evaluate

financial position and communicate financial targets/expectations.

. Managed the creation and implementation of two new retail concepts.

. Coordinated successful growth from 14 stores to 65 retail locations in

36 months.

. Hired and trained all corporate-level management personnel and directed

on-line recruiting efforts.

. Reviewed all external communication, including corporate print,

marketing materials, and web presence.

. Headed Internet marketing and search engine optimization efforts,

leading design, maintenance, content, and promotion of the company

website; successfully built a strong on-line web presence.

. Partnered with other programs to generate leads, educate partners and

potential clients, and maintain company's presence in the market place.

. Implemented web tracking software, Google Analytics, and conducted

Internet research for all departments.

. Developed all intranet content, including a "Learning Hub" section for

employee education and training.

. Decreased costs 20% by creating case files that provided details of

forecast and profit outcomes; historical information provided context

for considering the potential profits in any future involvement in

similar events.

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Ron Lee 561-***-**** acce64@r.postjobfree.com Page 2

Professional Overview continued...

United Parcel Service, Columbus, OH 1997 -2008

A multibillion-dollar, global leader in transportation and logistics

company in small parcels.

Operations Manager (2006-2008)

. Exceeded operational business targets for safety, quality, volume

growth, and production goals; managed daily activities to ensure

adherence to service commitments and continued improvement of

cost/performance metrics.

. Built a cross-functional team that formulated strategy, operations, and

service planning for new customer development initiatives; resulted in a

33% improvement to service dependability.

Business Manager (2003 -2005)

. Administered P&L for shipping, receiving, inventory control,

maintenance, recruiting, and training functions.

. Created proactive labor relations strategies that successfully thwarted

several work stoppages and proposed walk-outs; led labor relation

committees with Union Officials, reducing grievances 20% over previous

year.

. Championed implementation of employee empowerment and participative

management programs that elevated the employee relations index from 62%

to 75% positive.

Hub Manager (2000 -2004)

. Led hub operations, providing direct leadership to 400 employees;

exceeded production elements 14%.

. Credited with creative design and integration of innovative, motivation,

and incentive programs.

. Reconfigured programs to optimize personnel and equipment resources;

increased on-time deliveries from 95% to 98% from 95% and reduced miles

10%.

On Road Supervisor (1997-2001)

. Managed daily operations of a 40-driver team; trained new drivers to

increase reliability by more than 6%.

. Measured client satisfaction via mail/telephone surveys, customer focus

groups, and email communications; elevated the customer service index

from 92% to 96% by utilizing on-route surveys to improve procedures.

. Assembled all commodities into a centralized outbound transportation

center to reduce domestic and international freight forwarding and

traffic costs; reduced overall disconnects by 20%.

Education & Credentials

BS, Business Administration (pending) - University of Phoenix

Adopt Certification - Drug & Alcohol Awareness Certification - DOT Hours of

Service Certification

Key Club Member of United Way, United Way Coordinator (3 years)

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