Andy Talley

**** ******** **, ********, ** 553**-***-*** 2505 (C) accdyv@r.postjobfree.com

Summary

Customer service professional with 10+ year’s client interface experience. Customer service and sales

expert who identifies customer needs and delivers solutions to problems. Courteous and prompt Field

Service Technician with superior customer service skills. Handles high pressure situations and resolves

customer issues in a calm and courteous manner.

Skills

Dependable independent worker Good mechanical aptitude

Direct labor crew training Lifting up to 125 lbs

Strong work ethic Quality control

Good verbal/written communication skills A natural problem solver

Accomplishments

Responsible for training new hire and or current employees, training them on inspection and

procedural guidelines for bed bug heat treatments in customers’ homes or businesses

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Consistently generated additional revenue through skilled sales techniques.

Greeted customers at their home or businesses and handled all cash and credit transactions.

Assisted customers over the phone & in person regarding Bed Bug procedures, product,

promotions.

Worked effectively with customers and coworkers with a wide and diverse background

Experience

Rove Pest Control July 2011 to Current

Bed Bug Specialist/ Trainer/Sales

Oakdale, MN

Bed bug Thermal Remediation sales and training manager

Supervise Job site operator

All job sites were within customers home or business

Excellent customer communication skills

Superb multi tasking skills

Work well independently and within team environments

Guardian Pest Control August 2007 to June 2011

Bed Bug Specialist/ Heat Sales/Operation

St. Paul, MN

Implemented bed bug heat division sales, operations, maintenance and Inspection program.

Grew new division from one trailer to five within three years

Trained all new heat operators on PPE and SOP of equipment

One of two Certified Bed bug dog handlers

Performed hundreds of bed bug inspections within customers home, apartment or hotel

Education and Training

Hastings High School 1995

High School Diploma : General

Hastings, MN, United States Of America

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