KAITY MENDOZA

SUMMARY OF SKILLS

Bilingual (English/Spanish), typing:50wpm, fast learner, answering

telephones, data entry and faxing, scanning.

Computer Literate: Window XP, 95 & 98, Word Perfect 6.1 & 8, Microsoft Word

97 & 8, Microsoft Excel, Microsoft Access, Microsoft Power point. Internet

as research tool

PROFESSIONAL EXPERIENCE

PNC Bank - Philadelphia, PA November

2011 to December 2013

Sr Loan Processor

. Responsible for processing loans in a timely manner; Using different

systems in order to provide accurate information for underwriting.

. Uploading information into credit imaging system, inputting

information into the Appro system, updating the customer record in the

credit administration tracking system .

. Retrieving and returning phone calls and emails to business

bankers, relationship managers and customer care representatives,

Pulling credit reports, D&B and with OFAC reports.

. Utilize Excel to develop spreadsheets on client's personal financials.

. Utilize Word to send out letters to clients regarding loan

requirements and updates on their loan approval process.

PNC Bank - Philadelphia, PA

October 2009 to November 2011

Credit Investigator

. Responsible for researching accounts and loans in a timely manner,

using different systems in order to provide accurate information to

different vendors.

. Inputting information into Microsoft Access database.

. Retrieving and returning phone calls to our service partners, outside

vendors and customers

PNC Bank - Philadelphia, PA

January 2008 to October 2009

Deposit Operations Specialist

. Responsible for examining and verifying deposit items from PNC

automated teller machines.

. Operating a computer to perform in a timely manner balancing functions

on an ATM deposit transactions for our customers.

. Making sure everything is accurate for timely updates on the

customer's accounts.

UPS - Philadelphia, PA

January 2003 to February 2008

Revenue Auditor

. Inspecting packages to ensure proper sealing, labeling and payment for

services.

. Communicate with customers concerning discrepancies, assist them with

correcting errors, and provide proper procedures for future shipment.

EDUCATION

Accounting and Consumer Lending

American Banker Association - Philadelphia, PA

GED - Thomas Alva Edison - Philadelphia, PA

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