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Customer Service Quality Control

Location:
Brooklyn, NY
Posted:
January 28, 2014

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Resume:

Alex Romanovich

917-***-**** accdxn@r.postjobfree.com

Summary:

Database QA, data proofing, checking and cleansing, and HTML,

intermediate level. High level of experience with spreadsheets and

other MS Office products, and with customer service and managing

multiple projects and records to meet deadlines and quality standards.

Currently working for several clients on a freelance project basis.

Experience:

American Lawyer Media, NY 2009 - Present

ALM Media is a global leader in specialized business news and

information for the world's largest law firms and corporate legal

departments, including coverage in all the major U.S. legal markets.

I've held multiple contract positions for technical projects at ALM

over several years. Work has included:

. Extensive data scrubbing, formatting and quality control work for

ALM's proprietary database and surveying tools.

. Participated in the first two phases of the company's website

launch, which included QA tests, data entry and data cleansing.

. Compiled analytics datasets using various data sources and

websites.

. Responsible for proofreading and error correction of spreadsheets

and datasets.

. Performed queries using Oracle SQL DB manager to upload, extract,

and maintain analytic datasets. Reformatted and cleaned pre-

compiled spreadsheets to be uploaded into the Database.

. In charge of updating new contacts and validating existing ones;

contact maintenance included confirming that they are still

employed with the firm.

Web Development January/2013-

Present

Undisclosed Pizza Chain (under NDA)

Manage the majority of the coding process for web applications on

desktop, tablet and mobile devices.

Prior Experience

For several clients in the food services industry, experience includes:

. Inventory control

. Store management

. Customer service

Education:

Bramson ORT, Currently majoring in Networking as well as Computer

Programming.

New York, NY 2012-Present

James Madison High School

New York, NY

2004-2008

Skills:

HTML 5 / CSS / Javascript & JQuery

Oracle, SQL

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Intermediate-level Programming



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