*** ********* 216-***-****

Ave. jennifer*******@y

Cleveland, Ohio ahoo.com

44113

Jennifer A. Castro

Objective As a bright ambitious person, I enjoy working in a

fast paced, highly motivating position where I can

assist others while challenging and expanding my

knowledge and understanding of the task at hand. I

am seeking a position that will utilize my skills

and offer the chance for advancement as well as

allow me the opportunity to gain additional skills

and experience.

Experience March 2012-Current Cleveland, OH

Nationwide

Insurance Sales Agent/Bilingual Specialist

Call on policyholders to deliver and explain

policy, to analyze insurance program and suggest

additions or changes

Customize insurance programs to suit individual

customers

Explain features, advantages and disadvantages of

various policies to promote sale of insurance plans

Interview prospective clients to obtain data about

their financial resources and needs

Perform administrative tasks, such as maintaining

records and handling policy renewals

Calculate premiums and establish payment method

Execute the daily cash report, summary reports, and

other reports as needed

May 2009-June 2012

Cleveland, OH

Sally Beauty Supply

Shift Supervisor/Customer Service

Worked effectively and communicated with store

management and store crew

Supervised the stores crew through assigning,

directing, and following up on all activities

Assisted customers with their problems, questions,

and complaints in person and via phone

Monitored and reacted to external and internal

theft

Ordered merchandise, verified billing, and

maintained accurate inventory levels

Executed nightly cash report and bank drops

Feb. 2002-Dec.2007 Cleveland, OH

Lesco Corp.

Bilingual Customer Service Rep.

Handled customer's inquiries, complaints, billing

questions, and service requests including tracking

and locating deliveries for customers

Followed up with customers within a twenty-four

hour period in regards to the initial phone call

Provided quality customer service on every call

Listened to and critiqued recorded conversations

for purposes of improving customer service skills

Education January 2013- Attending

Beachwood, OH

University of Phoenix

B.A., Business Administration

January 2012

Cleveland, OH

Ohio Property & Casualty License

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