JULIA NEAL

*** ******* **., ***. *, O'Fallon, MO 63366

636-***-**** accdrd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated, detail-oriented professional with extensive experience in IT

Technical Support, as well as in retail customer service roles. Develops

loyal customer base by providing excellent customer service and issue

resolution. Adaptable individual who quickly acquires new skills; able to

follow set procedures, yet make independent decisions to get the job done

with a high degree of quality and efficiency.

Summary of Applicable Accomplishments

. Provided first level tech support to all high school MAC users and all PC

users, by phone, email or in person

. Provided second level tech support to the LS and MS campus Technology

Specialists, by phone, email or in person

. Maintained software and hardware inventories and service logs, managed

warranty and after warranty repairs to all HW.

. Assisted the network administrator in 'network maintenance tasks'

. Proficiency in Microsoft Applications, Macintosh OS, Windows 98, 2000 and

XP

PROFESSIONAL EXPERIENCE

Tech and Helpdesk Support

. Created load sets and tested software

. Software/hardware installs and troubleshooting

. Assist in user migration and setup

. Managed Mac/PC warranty calls and follow-ups

. Help students and teachers locate materials, maintained the media center

circulation systems

. Repair computer software/hardware issues

. Managed hardware warranty and non-warranty calls

. Traveled to client locations

. Provide first level support by phone, email or in person to all PC users

. Troubleshoot software/hardware issues, track and monitor long term

problems to insure timely resolution

. Install and upgrade software/hardware

. Maintain accurate software/hardware inventories and service logs, manage

warranty and after warranty repairs to hardware

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JULIA NEAL

213 Casalon Dr., Apt. 1, O'Fallon, MO 63366

636-***-**** accdrd@r.postjobfree.com

Customer Service

. Achieved sales goals in jewelry and shoe departments

. Created attractive displays and provided superior customer service

. Supervised 15 employees, as well as created weekly schedules and

processed payroll

. Oversaw receiving and merchandising of store, managing inventory and

creating displays

. Greeted clients upon arrival, building customer loyalty and creating

strong relationships

. Provided consultations to create and sell portrait packages.

. Assisted photographers with portraits during high-traffic periods

PROFESSIONAL EXPERIENCE

Sales Associate JCPENNEY, St. Peters, MO 2012-2013

Assistant / Interim Manager TUESDAY MORNING, Lake St. Louis, MO 2011

Customer Service Rep. JCPENNEY PORTRAIT STUDIO Dardenne Prairie, MO

2010-2011

Mac Technician COMPUTER SOLUTIONS, Webster Groves, MO 2006-2011

Tech Support Specialist THE KINKAID SCHOOL, Houston, TX 2001-2006

Help Desk Support Specialist/Library Aide ALIEF ISD, Houston, TX 1988-

2001

Southwest Book Houston, TX 1985-1988

Walden Books Houston, TX 1981-1985

B. Dalton Books Houston, TX 1976-1980

EDUCATION

Class work

. Supporting Users Running the Microsoft Windows XP Operating System and

Supporting Users Running Applications on a Microsoft Windows XP Operating

System

. "Summercore" 35 hours of training in computer literacy, Internet skills,

graphics and digital photography, word processing, spreadsheet, web

searching skills, web activities, classroom integration, Inspiration,

PowerPoint

. Apple Training, Help desk Essentials for Mac OSX 10.3

. Introduction to Windows 2000 Professional

. Software Training, Library 4-Multi User

Education

Graduate ALIEF HASTINGS HIGH SCHOOL Houston, TX

Contact this candidate