Melissa DeSilva

Roxbury, MA

accdnx@r.postjobfree.com - 617-***-****

Intelligent Cash Services specialist with 10 years’ experience in Customer Service.

WORK EXPERIENCE

Cash Services specialist III

Soverign Bank - Boston, MA - August 2010 to June 2012

•Processed all small and large Commercial deposits

•Responsible for shipping and receiving cash deposits from Federal Reserve

•Prepared “Cash Orders” in the prep room for commercial request

•Scanned and electronically stored all commercial check deposits

•Counted new currency for the Federal Reserve using BPS

•Electronically logged cash amounts into four vaults within the US

•Assisted and processed customers with their Foreign Currency Exchange request

•Processed and stored all Excess Reserves drop offs in the vault

•Verified and balanced deposits between compass and GL tickets

Customer Service Associate / Cashier / Florist Specialist

Super Stop & Shop - DORCHESTER, MA - January 2003 to September 2010

• Processed transactions quickly and efficiently while maintaining a friendly and cordial relationship with the

customers

• Cashed checks, provided refunds, sold Lottery, processed Western Union and money gram transactions

• Verified customer identity for store card, as well as payments made through checks and credit cards

• Made Floral Arrangements and balloon orders for all occasions

• Answered incoming calls and directed them to the correct department.

EDUCATION

Business Management

Newbury College - Brookline, MA

2007 to 2010

High School Diploma

East Boston High - East Boston, MA

2003 to 2006

SKILLS

• Thorough knowledge within customer service and currency transactions. • Excellent to detail and multi-task

oriented • Positive, energetic and upbeat approach to employee relations and customer complaints • Proficient

in the use of word processing, Excel, Internet, Compass System, Branches Capture and Banknote Processing

system • Notable ability to learn quickly and attentively • Exceptional verbal and written skills • Outstanding

organization and time management skills

Contact this candidate