Shakanna Scott

Quality Assurance Representative

**** ** ***** ******, *** 3E - Brooklyn, NY 11213

accdnn@r.postjobfree.com - 212-***-****

To obtain a challenging position in an organization that will allow me to utilize my experiences and allow the

opportunity for career growth

WORK EXPERIENCE

Customer Service Representative

Logisticare Medical Transportation - Long Island, NY - November 2011 to Present

Responsibilities

-Assist medicaid members with medical transportation

-Answered and solved issues pertaining to members transportation,, using L-CAD and Epaces to verify and

locate information

-Entered medical forms (2015) into L-Cads system to verify members medical condition and eligibility

Accomplishments

-Enhanced my customer service skills by becoming more comprehensive of the medicaid transportation

system

-Able to identify different MCO'S utilized to provide tranposrtation by recognizing the plan codes

Skills Used

Professional hard worker very reiable and responsible, strong team leader work well with others and alone,,

Quality Assurance Representative

First Transit/Paratransit - Long Island, NY - 2008 to 2011

* Monitor all Customer Information Agent calls on a daily basis

* Provide retraining when required

* Complete reports and data entry on a daily basis

* Assisted with calls when the Command Center experienced a high volume of calls

* (Ratio of calls 13,600+ daily)

* Monitoring of over 27,000 trips per day

Customer Information Agent

First Transit/Paratransit - Long Island, NY - 2006 to 2008

* Complete administrative task as required by my superiors

* Resolve travel inconveniences by acting as the liaison between the carriers and customers.

* Monitor information via a two way radio

* Authorize trips outside Access A Ride network when necessary

* Complete incident reports outlining the nature of the problem and subsequent resolution

* Review and scheduled information and delegate trips to drivers via "Adept" dispatching software

* Provided exceptional customer service

Extractor

Chase Bank - New York, NY - March 2004 to August 2006

for in-coding bill payments for various large companies such as D.E.P., and Brooklyn Union Gas.

EDUCATION

Diploma h.s.

Brooklyn College Academy

January 2000 to January 2004

ADDITIONAL INFORMATION

Skills

Speak, read and write fluently in English

Computer literate in al Microsoft Office Products, and in Adept Software, AVLM Software and Internet

Programs

Resourceful, reliable and have the ability to work well under pressure

Work well with others as well as independently

Ability to type 40 words per minute

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