USMAN HASHMI

*** – OCTOBER GLORY LANE

APEX, NC *7539

Mobile: 919-***-****, E-mail: accdmm@r.postjobfree.com

Objective

Seeking a position in a Team manager role or an entry-level network administrator that would enable me

to utilize my experience and education while advancing my career

Skills

Apple Products and other network devices:

• Configuring troubleshooting and working with Mac OS 10.5, 10.6, 10.7 and 10.8

• Ipads and nooks configuration for the network use

• Air printing for all the mobile devices

• In the process of getting Apple certified

Microsoft Operating Systems & Microsoft Office Suite:

• Install, configure, and troubleshoot Microsoft 2000, XP, and 7

• Install, configure, update, and troubleshoot various commercial off-the-shelf software

• Proficient in Word, Excel, and Power Point

• Ability to train users on features and how to use office suite

Computer and Peripheral Management and Upgrading:

• Install or upgrade hardware for desktops and laptops

• Install or upgrade software

• Resolve compatibility issues

Network Security and Management:

• Administer and manage networks including security of the whole network

• Create and manage users and groups accounts in Microsoft AD

Education

Campbell University, Morrisville NC

Information Technology & Security/ Business Administration (expected in 2013)

ECPI College of Technology, Raleigh, NC

AAS Degree in Networking and Security Management (Dec. 2006)

Industry Certifications

CompTIA A+

Related Experience

Durham Public Schools

Desk side support and Active Directory management

(June 2010 to current)

• Managing a team of 15 people and making sure the policies and expectations are met

• Managing and keeping the school principals up to date with technology

• Maintaining Apple products and troubleshooting issues related to Java, Flash on them

• Working in a team based environment and getting support from peers on issues

• Expert in managing Active Directory and DHCP reservations

• Managing AD accounts

• Installing network printers and Configuring/troubleshooting printers

• Troubleshooting Cisco IP phones

• Activating ports on Cisco switches

• Adding and configuring Mac and IBM computers to the domain

• Troubleshooting Mac issues with network and proprietary software

• Configuring Macbooks and IMacs to meet the school requirements

BB&T Bank

Desk side support and server maintenance (Contract)

(March 2010 to May 2010)

• Maintaining servers and performing routine service

• Repairing and troubleshooting server issues

• Documenting and adding new guidelines to the database

• Maintaining server logs

• Educate users in backup strategy

• Troubleshoot outlook issues and databases

• Local troubleshooting on branch machine to ensure productivity

• Analyzing trouble calls and reassigning to appropriate technicians

• Building technical solutions for incidents and complex business problems

• Monitor work in progress and give feedback on projects

• Providing information in team meetings and helping out team members

• Ordering spare parts for maintenance /repair/ replace

CTS / CSC Contractor to EPA, Raleigh, NC

Desktop Support and Computer Management (Contract)

(Nov 08 to Dec 09)

• Install computer software

• Performing quality control of the computers installed

• Installing specialized software like SAS, ARCGIS, Visual Messenger

• Applied patches for Symantec Anti-virus, Windows XP, Microsoft Office 2003

• Installing local and network printers and peripherals

• Appling patches for firmware and security patches with help from network administrators

• Installing and troubleshooting Black Berry software

• Installing, configuring and troubleshooting Lotus Notes

• Managing remedy ticketing system and logging in reports

• Troubleshooting different issues concerning software and hardware

• Handling High priority tickets and finishing them in a timely fashion

• Installing Point Sec media encryption software

• Troubleshooting issues related to point sec media

• Training new hires and giving them the right tools to succeed

• Providing feedbacks in the group and company meetings

Circuit City, Raleigh, NC

Fire Dog Technician

(Sept 07 to Nov 08)

• Install and configure clients’ computer

• Using proprietary software to resolve issues

• Repair and upgrade computers

• Managing the data for the clients

• Performing data migration and backups

• Performing virus removal and registry cleanup

• Install antivirus ranging from Norton to Microsoft One software

• Determined customers’ computer and peripheral needs through active listening

• Custom-configure desktops and laptops to customer specification

• Consistently met or exceeded sales goals

Talecris Biotherapeutics, Clayton, NC

IT Systems Administrator (Temp / Contract)

(Jan 2007 to Sept 2007)

• Install and configure clients’ computer systems

• Maintain system images via Symantec Ghost imaging software

• Manage users via Microsoft Active Directory

• Provide Level-3 technical support

• Shipping and receiving new system for the clients

• Install and maintain network printers

• Install SAP printers for graphing and printing large reports

• Managing about 2000 users

• Installing about 4-5 computers for the users along with setup new users

• Setup new users account and allotting user name and passwords

ECPI College of Technology, Raleigh, NC

PC Support Technician (Co-op / Internship)

(Jan 2006 to Dec 2006)

• Installed and troubleshot software and hardware on campus computers

• Ran updates on all software packages and drivers

• Installed critical Windows updates

• Distributed software images from campus servers to campus computers

• Monitoring network traffic in real time

• Making windows images for distribution using Ghost imaging software

• Maintaining campus Pix firewall and Cisco routers

• Servicing campus network printers and troubleshooting them

• Creating / deleting user accounts in Active Directory

References Available on request

Contact this candidate