SAPNA BANGA

**** ****** ****** *** ****, CA *****

408-***-**** accdi6@r.postjobfree.com

OFFICE ASSISTANT/ TELESALES/ CUSTOMER SERVICE

Professional Interpreter ~ Inbound/ Outbound Calls ~ Cold Calling/ Telemarketing ~ Appointment Scheduling ~ Meeting Coordination

~ Documentation Creation ~Customer Service ~ Travel & Expense Reports ~ High Volume Phone Calls ~ Payroll Liaison ~

Coordinate New Hire Setup~ Medical Terminology ~ Coding ~ Schedule Patient Appointment ~ Patient Translation ~

Sales ~ Marketing

CAREER ACCOMPLISHMENTS

• Professional Interpreter (Punjabi/ Hindi & English Interpreter)

• Professionally trained telemarketer with a specialty in selling telecommunication packages .

• Assumed responsibilities of seven agents (managers) and 20 team members

• Boosted staff morals and improved teamwork by organizing team outings and events and being accessible after

hours for problem resolving

• Enhanced management team productivity by organizing meetings where accomplishments, problems, and

improvements were discussed

• Coordinated trainings for new products, marketing events, and personal training

• Coordinated two office moves and re-organized office appearance

• Redesigned all business forms and templates for greater productivity and growth

• Exceptional Computer skills include: MS Office, Email, Internet

• Dedicated and focused able to prioritize and complete multiple tasks.

• I have excellent communication, motivational, and time-management skills and abilities

• Ability to manage priorities, workflow, very deadline driven attitude & good flow skills.

• Ability to maintain confidentiality of employee data, sensitive issues, documents, etc

PROFESSIONAL EXPERIENCE

StartUp Selling, B2B Telemarketing/ Appointment Setter 2/2013 – 08/2013

1099 Contractor (Virtual WFH Part-Time)

• 400+ Inbound/ Outbound Calls on soft phone (Five9) to call prospective customers and provided information

about product.

• Contact private individuals by telephone in order to solicit sales for goods or services

• Explain products, services, and prices, and answer customers' questions.

• Obtain customer information such as name, address, and payment method, and enter orders into computer

system.

• Scheduled appointments for prospective customers to attend sales presentations.

• Delivered prepared presentations to describe products or services in order to persuade potential customers to

purchase a product or service

• Read the script word for word and answer any question potential customer may ask

• Google Drive forms maintenance

Magnum Contact, B2B Telemarketing/ Appointment Setter 2/2012 – 06/2012

1099 Contractor (Virtual WFH Part-Time)

• 400+ Outbound Calls on soft phone to call prospective businesses and provided information about multiple

product.

• Contact companies by auto dialer in order to solicit sales for multiple goods or services

• Explain products, services, and transfer to sales agent for further processing and customer questions.

• Obtain clients information such as name, address, and email, and enter information into computer system

database, excel spreadsheet and email.

• Scheduled appointments for prospective clients to attend online demo product sales presentations

• Read off multiple scripts for a variety of different products and services for B2B

CDF Travel Services, Consumer Telemarketing/ Appt Setter 10/2011- 1/2012

1099 Contractor (Virtual WFH Part-time)

• 400+ Inbound/ Outbound Calls on soft phone (Five9) to call prospective customers and provided information

about product.

• Contact private individuals by auto dialer in order to solicit sales for goods or services

• Explain products, services, and prices, and answer customers' questions.

• Obtain customer information such as name, address, and payment method, and enter orders into computer

system.

• Scheduled appointments for prospective customers to attend sales presentations.

• Delivered prepared presentations to describe products or services in order to persuade potential customers to

purchase a product or service

• Read the script word for word and answer any question potential customer may ask

Reliance Bay Funding, Customer Service/ Admin Assistant 3/2002-8/2008

• Cold Calling/ telemarketing of new prospects for real estate and home loan products

• Create flyers/ meeting minutes/ presentations/ and other documents for office

• Provided support to the sales team, ensuring all sales and service objectives were met

• Payroll liaison; collect exempt monthly time sheets, distribute paychecks/stubs and answer inquiries of

employees. Work closely with Human Resources department on payroll issues.

• Helping drive and coordinate leadership staff meeting (keeping track of actions items, organizing the slides,

setting up the meeting)

• Handling heavy scheduling and calendar coordination for the staff.

Worked with new customers in the development of new accounts and the implementation of new

•

systems.

Assisted in the development of new policies and procedures.

•

Assisted in the training of new employees, telemarketers, receptionist

•

Cisco Systems, Executive Assistant 1997-2003

• Handled high volume of telephone calls and emails, calendar organization, composed detailed messages;

typed letters, memos, and correspondence.

• Use professional judgment while handling calls and determining appropriate disposition.

• Maintained executives’ calendar, scheduled meetings and conference calls.

• Coordinated domestic and international travel plans using agency and online services; prepared itineraries,

completed expense reports.

• Organize details of special events, travel arrangements, corporate agendas and itineraries.

• Re-organizing HR employee filing system and handled heavy scheduling and calendar coordination for the

staff.

• Manage capital purchasing, direct vendor relations, generate and maintain equipment-tracking records.

• Arranging and assisting with particulars for meetings and delegating and supervising general office duties to

the administrative staff.

• Processing all new hire documentation to the corporate office upon start date

Alexian Brothers Hospital, Medical Receptionist/ Billing 1994-1998

• Interpreter for Punjabi/ Hindi patient services

• Medical Transcription of Doctor/ Patient audio files

• Handled high volume of telephone calls and emails, calendar organization, composed detailed messages;

typed letters, memos, and correspondence. Initial point of contact for referrals: gathers relevant data,

identifies clinical needs, and completes Referral Intake Sheet.

• Works closely with Admissions Manager/Pre-Admission Screeners to set up Pre-Admission Screen and

initiates contact with funding source to begin authorization process.

• Keeps referral sources updated with status of staffing and authorizations, as appropriate.

• Works closely with Admissions Manager to prioritize referrals and pending admissions for timely processing

and follow up.

• Follows up as needed with all involved parties (both internal and external) to assure adequate communication

of clinical information and financial status, and well as pending authorizations and start of care dates.

• Obtains therapists' treatment schedules and schedules initial team teleconference. Coordinates case openings

with CCs, including identifying missing information or clarification needs for CC to address at case opening.

• Works in conjunction with DCM to maintain weekly staffing logs, monitor therapists' availability/vacations

and identify current staffing trends and needs for recruitment purposes

• Medical billing for all treatments/ medicines/ and procedures given to patients

EDUCATION/ OTHER SKILLS

• University of Phoenix, Bachelor of Business Management

• Mt Pleasant High School, General Ed (10+2)

• Bilingual: Punjabi/ Hindi/ English

Contact this candidate