Rita Leonard

San Antonio, Texas ***** Cell: 210-***-**** accdhn@r.postjobfree.com

Dedicated Customer Service professional with excellent communication, multi-tasking and trouble

Objective shooting skills. Motivated to maintain customer satisfaction and contribute to company success.

Professional

Achievements Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

• Consistently generated additional revenue through skilled sales techniques.

• Exceeded corporate target for customer satisfaction for 5 months in a row.

Multi-tasking

• Cashiered with two cash registers at once in tandem to maximize customer flow.

Bartender

Work History

April 2003 to December 2012

I.D.K.Y. Cafe and Lounge

San Antonio, TX

• Performed store opening duties, including counting Cash drawers

proper functioning.

• I Generated sales and inventory reports in Excel with data from a

• Worked with upper management to ensure appropriate changes w

satisfaction.

• Regularly sought opportunities to up sell and add on additional me

Shift Leader

January 1988 to January 2000

The Deepwell Restaurant

New York, NewYork

• Worked under strict deadlines and responded to service requests

• Guaranteed positive customer experiences and resolved all custo

• Maintained adequate cash supply in cash drawers in multiple che

• Prevented restaurant losses using awareness, attention to detail a

• Compiled weekly monetary reports and records for store manager

Associate of Arts : Advertising,

Education 1984

SUNY Brockport

Brockport, New York

I held a 3.0 G.P.A.

Lettered member of the Football

Cheerleader Squad.

Active member of the Debate

team.,

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