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Customer Service Manager

Location:
Las Vegas, NV
Posted:
January 27, 2014

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Resume:

VALERIE J. HUMPHREY

**** *. ******* ***

LAS VEGAS, NV 89113

accdee@r.postjobfree.com

702-***-**** (Cell)

702-***-**** (Home)

PROFESSIONAL OBJECTIVE

To secure a responsible position in which my experience and personal abilities will mutually allow for optimum growth opportunities. I am

looking for a Career not a job.

CAREER PROFILE A competent and results-driven professional in business with a strong record of achievement in providing the necessary

customer service skills for "win win" soulutions. Managing, Leasing and closing expertise to ensure streamlined operations, customer

satisfaction, and increased profit.

.

People Oriented • Service Oriented • Results/Profit Oriented

PROFESSIONAL EXPERIENCE

05/13 - 10/13 NALS APARTMENT HOMES / VINTAGE AT THE LAKES, Las Vegas, Nevada

Property Manager

Responsible for Fair Housing compliance, Weekly occupancy reports, Aged recivables, and GPR reports, Weekly

rate meetings with home office, walked property for patios and balconys, curb apeal etc.. Taking deposits to the

bank, paying the bills from the Budget Comparison weekly. Helping my residents on there concerns. Working with

Yardi voyager, Citrix,Excel, and MRI Weekly and daily meetings with my employees on there concerns to make the

property better, supervision and training of staff.

03/10 - 02/13 R.K PROPERTIES / THE IVY APARTMENTS, Las Vegas, Nevada

Property Manager

Responsible for Fair Housing compliance, Weekly occupancy reports, Aged recivables, and GPR reports, Scanning

deposits to the bank, paying the bills from the Budget Comparison weekly. Helping my residents on there concerns.

Working with yardi voyager, citrix, excel, and E-check. Walking the property every morning and talking with my

employees with there concerns to make the property better. I also shop for new properties to purchase for the

company. Supervision and training of staff.

01/08 - 03/09 REGUS BUSINESS, Las vegas, Nevada

Client Services Rep

Accounting, Managing & leased Executive Office Suites, Customer Service, Usage of Excell, Microsoft office, Titan,

Fed Ex Programs and many more.

08/07 - 12/07 BANK OF AMERICA, Las Vegas, Nevada

Loan Officer

Processed and closed all types FHA, VA, and Conventional loans. Built client base. Provided customer service to my clients for the

to purchase or refinance a home.

02/03 - 07/07 MORTGAGE LOAN SPECIALISTS, Las Vegas, Nevada

Loan Officer/Branch Manager

Processed and closed all types FHA, VA, and Conventional loans. Called on all banks and financial institutions securing new

account business through excellent sales and marketing abilities.

12/00 – 04/03 AMERICAN AIRLINES, Las Vegas, Nevada

Reservation sales agent/President for Diversity programs Las Vegas

Made reservations for passengers, customer service, Reports on lost baggage.

10/98 – 12-00 BELLAGIO, Las Vegas, Nevada

Front desk agent

Provided customer service, checked guest in and out of the hotel, provided customer service.

Education Cams 1, 2.3 and IREM and Metro crime free certificate.

Education Cams 1.2.3 El Paso, TX and IREM in Las Vegas, NV



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