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Customer Service Sales

Location:
Brooklyn, NY
Posted:
January 27, 2014

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Resume:

Work Experience

Accounting Clerk & Payroll Administrator Integrated International Safety

new procedures to streamline the payroll process and Group

timesheet submission for site safety workers, Feb 2013-June 2013

maintenance and set-up of 2 company books in

QuickBooks, bank reconciliations, A/R and A/P

processing and reporting, upkeep of client folders

including contracts, invoices and payments and vendor

information files. Oversaw the transition from

bi-weekly to semi-monthly payroll periods, in

conjunction with the CFO created a PowerPoint

presentation and literature for employees, to explain Alliance One

the process, benefits, and effects of the change. Dec 2011-Sept 2012

Collections Agent: As a mid-risk collections agent I

was provided a list of clients on a monthly basis and

tasked with reconciling their delinquent auto loan

accounts. Each month I reached my goal of saved

accounts, and help lead my team to the number 1 or 2

position company wide every week. Consistently

earning top commissions and bonuses. I utilized the

internet to skip trace hard to find customers;

effective negotiated repayment schedules and one time

payments; answered customer questions regarding

problems with their accounts; and perform various

administrative functions for assigned accounts, I was

also a go to person to help other agents as a second

voice on difficult collections calls.

Head of Marketing& Project Development and Camp MAD Sports Inc

Director at a multi-sport athletic development Dec 2008- Dec 2012

company based in New York City. Other duties

included: Website development and maintenance, HR

functions, payroll, training, coordinating schedules

for workers as well as company programs, staff

evaluations and supervision of coaches, volunteers,

and campers. Design all marketing, informational, and

promotional materials including brochures, flyers,

tee shirts, logo and coordinate printing services.

Head Women's Volleyball Coach and FDNY Training John

Instructor Jay College

July 2006- June 2009

Customer Service, Sales, Hospitality, and Office April

administration: Honed skills in accounting; financial 1994-Sept 2006

and real estate sales; front desk, receptionist and

office assistance; data entry, customer service,

sales support; training and instruction, supervising

and mentoring others.

Education:

2007-2010 The City College of New York: Major: Economics Minor:

Psychology

Completed 102 of 120 credits towards Bachelor's Degree

1994-1996 Rockland Community College: A.A. Liberal Arts (2000)

2006 New York Bartending School: Certificate course mixology

and bartending

2004 Advanced Sales Training Class- First Investors Corporation

2003 New York State Real Estate Agent Licensing Course

Summary:

Lenore is a hard working individual looking to return the workforce. After

a little over a year of living and working in Montego Bay, Jamaica she

returned to New York and landed her most recent position at International

Safety Group. While assisting the CFO of a newly public company, her duties

included maintaining the books, creating invoices for labor & services, A/R

and A/P processing and reporting, bank reconciliations, processing 1099 and

other tax and SEC documents, compiling reports and assisting with audits.

Shortly after beginning work she was appointed as the payroll administrator

and implemented a more streamlined procedure for submission and processing

of timesheets and payroll while transitioning the company from a bi-weekly

to semi-monthly pay period. After being laid off in June Lenore has spent

time traveling and competing on the semi-professional level in the sport of

billiards as well as doing private coaching in volleyball and volunteer

work in New York and Jamaica. In 2008 Lenore was a co-founder of a growing

small business in the youth sports field, MAD Sports Inc. that was

developed during her tenure of 10 years as a college volleyball coach.

After building a strong following and clientele by 2012 Lenore stepped down

from the company, which is still growing in the NYC area, to pursue

personal goals. A total of 13 years of customer service experience, 6 years

of sales and 6 years of hospitality work experience provide a platform for

success in a number of different industries. Ideally, Lenore is looking to

grow with a company or organization that can utilize her various skills,

educational experiences and enthusiasm in creating positive relationships

with clients and coworkers, coupled with a creative thought process and

strong leadership abilities to ensure the success of the department or

program she is affiliated with.

References:

Lauren Abreu: Div. Manager at TEAM enterprises, former co-worker

Phone: 845-***-****

Makeda Jordan: MAD Sports Inc, former co-worker/business partner Phone:

917-***-****

Rob Simoni: CFO at The Safety group, Inc., former supervisor

Phone: 516-***-****



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