Carmen C. Pena

Cell: 646-***-**** ǀ New York, NY ǀ Email: accdbi@r.postjobfree.com

Profile

A dedicated university graduate in Electronics and Engineering Technology. Seeking a position with a

leading company in the electronics industry that offers a challenging career, and room for growth.

E ducation

DeVry College of New York

Bachelor of Technology, Electronics Engineering Technology, 2012

Professional Skills

Software Hardware Operating Systems

• Multisim • Laser Spike Anneal • Windows 7

• Flowcode • ATM(SSB & Recycle) • Windows XP

• RSLogix • Circuitry Design • Windows Server 2003

• Microsoft PowerPoint • AC/DC Analysis • Windows 2000

• UPS Worldship • ProgrammableLogic • Mac OSX

Controllers

• Microsoft Word and Excel

• Microcontroller

• Quartus II

• Troubleshooting

• MoniPlus

• Repair/Replacement

• Rofin

• Newport Stage

• Soldering and Assembly

• Oscilloscope

• Multimeter

• Spectrum Analyzer

Employment History

Lead Field Service Engineer, Nautilus Hyosung, NY, New York 01/13-present

• Provide technical direction, training, and support to customers.

• Perform maintenance to minimize product down time.

• Perform service call scheduling and van-stock inventory.

• Work with teams to share concepts and idea on continues working improvement.

• Properly document, label, and return all defective parts.

• Primary services include hardware maintenance, hardware / software installation, multi-vendor

maintenance and software support.

• Respond to a customer call, which will include problem identification, escalation and resolution

of operating system software problems; Responsible to keep customer informed during the

problem resolution process; Perform service verification and customer.

Field Service Engineer, Ultratech, Albany, NY 05/12-01/13

• Repaired company product.

• Provided Technical assistance to customers units.

• Served as customer’s contact on technical and service related problems.

• Diagnosed the mechanical, hardware, software and systems failures.

• Determined most cost-effective repair/resolution to minimize customer downtime.

IT Help Desk Assistant, DeVry College of New York, NY 07/11-05/12

• Responsible for network setup, configuration, and troubleshooting.

• Reviewed and resolved tickets on a daily basis on 800 user environment.

• Documented feedback using Remedy (an internal tracking system).

• Troubleshoot software, hardware and operating system.

• Responsible for the repair, service, and maintenance of PCS and Network.

Contact this candidate