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Project Manager Customer Service

Location:
Spring, TX
Posted:
January 28, 2014

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Resume:

Michelle A. Chase

The Woodlands, TX *****

accd0b@r.postjobfree.com . cell 504-***-****

Objective

I am in search of an opportunity where I can utilize and grow my skills

with a progressive organization.

Employment

July 2001 - Present

MC Enterprises BIZ, provider of project support services

Owner / Director

Conduct new business consultations, prepare client proposals, business

plans, various client reports and project status charts.

March 2004 - March 2007

Chateau Nouveau, LLC, residential builder

Project Manager

Bookkeeping, payroll, accounts receivable and payable, tax preparation,

facilitate insurance audits and building permits, maintain licenses and sub

insurance certificates, conduct internal house expense audits and

administer closing funds.

August 2003 - February 2004

Xspedius Communications, leading provider of managed voice and data

networking solutions for businesses.

Service Coordinator

Coordinate phone and internet service orders with customer, vendors,

provisioning, translations, transport, switching and installation

technicians from order entry to cutover. Facilitate customer service

issues with network operations center for resolution.

March 1999 - August 2001

NewSouth Communications, regional switch-based competitive local exchange

carrier (CLEC), which provides integrated telecommunication services.

CLEC Project Manager

Coordinate phone service orders with provisioning, translations, transport,

switching, CLEC technicians, interconnect dispatch, data technicians,

bellsouth and customers. Trouble shoot service issues with various

technicians for resolution. Attend weekly CLEC management meetings,

prepare agenda, meeting minutes, service issue reports and order calendar.

DATA

Create domain services, who is upload, email, web hosting and facilitate

trouble maintenance.

July 1996 - February 1999

Transocean Offshore, leading international provider of offshore contract

drilling services for energy companies.

Health, Safety & Environmental Coordinator

Assist HS&E manager with the gulf coast division nine rig fleet. Day to

day facilitation of department needs, supervise clerical staff of two,

prepare rig manuals, facilitate manual revisions and quality improvement

proposals. Attend morning safety meeting, take minutes for quarterly

corporate safety meetings. Analyze prepared rig incident reports for

proper OSHA classification and prepare monthly rig statistics for corporate

submission.

Skill Enhancement

1997 Tulane University - Technical Writing

Education

2014 Sam Houston University - Business Management

Summer and fall

(online classes)

1994 - 1996 Delgado Community College - Business Administration

Skills

Self-motivated

Strong work discipline

Excellent verbal and written communication skills

Microsoft Office Suite: Outlook, Word, Excel, Access, Power Point

Visio

OSS and circuit database systems

Basic web layout and design

Quick Books

Quicken

MC Enterprises Biz

The Woodlands, TX 77382

accd0b@r.postjobfree.com . cell 504-***-****

A Sole Proprietorship established in 2002 in Louisiana and relocated to

Texas in 2010

Since 1994 Michelle Chase, the founder and driving force behind MC

Enterprises Biz, has been providing core project support across a spectrum

of industry including: Home Construction, Telecom, Oil and Gas,

Advertisement, Private Investors and more. My business is bringing serious

support and expertise to your projects.

Clients:

May 2009 - current

Leonard James Holmes, private investor.

Texas Investment Liaison and Project Manager

December 2010 - March 2011

Warrior Logistics, Houston based freight and trucking broker.

Bookkeeping Auditor

Audit and reconciliation of 2010 accounts receivable and payable.

August 2010 - November 2010

RPS JDC Consulting, international environmental consulting firm based in

Beaumont, TX.

Associate

Data processing for the BP Horizon oil spill project.

January 2010 - June 2010

St. Francis Animal Sanctuary, largest nonprofit animal sanctuary in the

South East United States, located in Tylertown, MS. Providing permanent

homes for dogs and cats that cannot be adopted out.

Reorganization Project Coordinator

Assist board of directors and administration with daily operations and

coordinate fundraising events. Capture policies, procedures and job

descriptions for creation of operations manual and staff expansion,

implement updated bookkeeping system, prepare payroll, monthly donation

receipts and thank you letters. Create database with donor history for

marketing and fundraising efforts.

July 2009 - September 2009

Biofuels Power Corporation, Alternative Fuel Company in Houston, TX.

Investment Coordinator

Assist with efforts to market stock holdings to investors during Government

Grant Approval Phase.

May 2009 - July 2009

Bedico Trace Homeowner, resident of the homeowners association supporting

it's subdivision in Ponchatoula, LA.

Liability Liaison

Homeowner with sewerage back up inside his home which was jeopardizing the

health of his family and home business. The Bankrupt Subdivision was under

liens prohibiting city, municipal and third party access to the home.

Meetings with the department of health, local municipalities and

homeowners' association director, liaise with local and state officials,

compose letters and emails, and negotiate with lien holder. Lienholder

assumed responsibility, replaced plumbing at no cost to the homeowner and

agreed to assist the homeowner with future issues until Bankruptcy is

resolved.

January 2006 - May2009

Strategy Development, LLC, residential real estate company operating in

Mandeville and Abita Springs, LA.

Business Manager

Negotiate with lenders, buyers, real estate agents and property attorneys,

manage rental leases, facilitate property maintenance and improvements,

bookkeeping, assess property insurances and taxes, prepare state and

federal taxes.

March 2007 - August 2008

Mandeville Sports Complex, family sports facility providing gymnastics,

fitness gym, caf , pre-school and aftercare.

Project Manager

Write policy & procedures for safety and operations, assess staff duties

for implementation of job descriptions, create employment roles needed for

hire, plan and implement personal training, martial arts and outdoor sports

programs.

June 2007 - May 2009

Harbor Landing Condominiums, Condominium Association of Strategy

Development, LLC.

Business Manager

Bookkeeping, federal and state tax preparation, maintain insurances,

facilitate courtyard landscape and road maintenance, and instill covenants

deeds and restrictions governing the land.

October 2006 - December 2006

Trey & Faith Insurance, LLC, hazard insurance claim adjuster providing

services across the nation.

Claims Coordinator

Set up and manage operations in Mandeville, LA and Boca Raton, FL for

Hurricanes Katrina and Rita. Coordinate claim visits with customers and

claim adjusters, coordinate pay out with client and customer.

October 2006 - December 2006

Judy, Judy, Judy, retail buyer and seller of clothes and accessories in LA,

MS and TX.

Order Coordinator

Receive invoices from shows, verify totals, input, organize and track

orders in database.

April 2004 - January 2007

MLO, Inc., residential and commercial contractor specializing in historic

renovation in St. Tammany Parish, LA.

Office Administrator

Bookkeeping, payroll, invoicing, accounts receivable and payable, tax

preparation, facilitate insurance audits, maintain licenses and sub

insurance certificates.

2002 - 2006

Northlake Lawn Maintenance, residential and commercial lawn care provider

servicing St. Tammany and Tangipahoa Parishes, LA.

Business Consultant

Advise on company structure, accounting, licenses & permits.

January 2002 - April 2009

Leonard James Holmes, private investor.

Louisiana Investment Liaison and Project Manager

Pro bono Services:

2004 - 2007

St. Francis Animal Sanctuary

The largest non profit animal sanctuary in the South East United States,

located in Tylertown, MS. Providing permanent homes for dogs and cats that

cannot be adopted out.

Bookkeeper

Payroll and Tax preparation for daily operations. Organize donations, audit

daily deposits and reconcile the hurricane rescue accounts.

Animal Rescue Coordinator for Hurricane's Katrina & Rita

Organize volunteers for the Tylertown, MS facility, which became a refuge

for hundreds of rescued animals, fostering out to other Sanctuary's, rescue

groups and individuals across the nation. Facilitate phone calls from

individuals searching for their animals.

Office Equipment:

2 lap tops

1 color printer, fax, scanner, copy machine

Wireless 25mg internet

Licensed software: Windows XP, Microsoft Office Suite and QuickBooks



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