Jimmie Johnson

San Jose, CA *****

Cell 408-***-****

Email: accczs@r.postjobfree.com

OBJECTIVE: Field Services Technician

SUMMARY OF QUALIFICATIONS

Over six years experience in hardware and software installation and five years troubleshooting lap top, Pc

Certifications: Microsoft Office: Word, Excel and Power Point; Data Sweep, Electronics, LAN Technician, Computer

Windows XP, Windows 7 installation on network systems; using Dvm logic analyzer, digital multi meters, digital voltmeter to measurements of -48 volt to 750, Read schematics

Work with ESD sensitive electronic composites

Hand Tools / Equipment, hand tools, push bar, hand tools, punch down, strippers, crimpers, cutters, torque drivers, Replace parts, test and troubleshoot units in clean room environments,

Pc s, backup files to network systems or to external hard drive, partition hard drive and reinstall Win XP or Win 7

Installation of new T1/E1 and Bantum cable routes, Install Cisco internet phone, Laid or Pull Cable RJ45 Cat5, Cat6, Cable for voice, data. Video, And Fiber Optic cable

Report Software, Ethernet cable, And Fiber Optic cable problems as applicable,

Assist in Lab inventory using Microsoft Excel, Fixed Asset management

Quality checks of units, soldering boards collect data in the lab

Shipping /Receiving, basic material handling duties: verify, move, and transact materials in a prompt, efficient, accurate manner

RECENT EXPERIENCE:

Computech Corporation Detroit MI 48202 (All Bay Area Sites) 11/2013 - 01/2014

Field Service Technician

Customer service issues and solutions

Diagnose, troubleshoot and replace parts on laptop & Pc, problem, Cash Register Machines, checkout, printer, power supply, System board pc, monitor, Pin Pad

Call Technical phone support for images

Smart Source Inc. - Chase Banks, (All Bay Area Sites) 01/2013-05/2013

Field Service Technician, install CPC peripherals

Cable and computer installation at Chase Bank sites including peripherals; pc calibration

Installed and configured Win XP, Windows 7 operating system

Interacted with Chase Technical Support Team for user account and email set up and administration

Systems back up to network and external hard drives

Setup of conversion server, MFD printers, MICR printers, Topaz monitors, at all workstations, platform stations, and desktop teller workstations, privet banker, Manager platform

Labeled wire for placement and staging of Panini Scanner, Ithaca Validator, Magtek Pad, Magtek Card Reader, Belkin Pin Pad, wireless key board, mouse and keypad setup

Wireless Keypad, and call technical support to update software for new system, and call technical support to update software for new Pc system, Have Manager log on the computer, Sign paper work.

Adecco Engineering & Technical, Staffing # 2691 San Jose 08/2012-10/2012

Field Services Technician

Check Blackberry for appointment, Call customer to verify appointment,

Replaced heating rod on washing machine in customer home,

Assist other Technician with (HOME APPLIANCE & REFRIGERATION Also MICROWAVE OVEN)

Repair or replace parts on units. Fill out paper and give customer received

Home Depot Store, San Jose, Ca. 95123 04/2011-01/2012

Sale /Sale Associate,

Support Lumber Dept. and Support Building Dept. Work with customer, Cut customer woods, Plywood and, mark

down product for sales, Also help in other Department

Open my Dept. do a walk through to make sure it s ready for opening

Close my Dept; Make sure return is back on the shelf, Make sure shelf is full of items

Experience in Forklift, Turret Truck, Order Picker, No License

Lab Assist Engineer, Tel labs, Managed Staffing Dallas, TX 75248 06/2010-09/2010

Lab Assistant Engineer

Supported the installation of 8800 equipment for lab that included ESD implementation, power supplies, Installation of new T1/E1 and Bantum cable routes, Install Cisco internet phone, Laid or Pull Cable RJ45 Cat5, Cat6, Cable for voice, data. Video, And Fiber Optic cable, Using tools such as Push bar,

Coordinated with management, engineers, and lab, solutions for AC, power and UPS systems

Supported management and engineers for any lab related issues, diagnosed network /hardware and software problems

Setup systems for power measurements using the equipment available in the lab and collected data

Conducted lab inventory using Excel, Fixed Asset Management; Lab cleaning responsibilities

Performed quality checks of units

Soldering components into PC boards

Reported software, hardware and network problems as applicable, calibrated Pc s, backed up files to the network system or to external hard drives

Partitioned and formatted hard drives

Installed Window XP, Windows 7 operating system

Implemented shipping /receiving and basic material handling duties accurately and efficiently

Aerotek Staffing, Milpitas, CA.95035 04/2009-09/2009

Service Technician

Tested, diagnosed and serviced laptops that included rebuilt laptops, modems, net card, radio pc, hard drives, memory, mother boards, cpu, Led screen replace

Worked with ESD sensitive electronic composites and performed required inspections

Service Track Data, Follow the unit and what parts are in house

Quality Control, Marking, checking for coloration, surface, spots, scratch s dents,

Benchmark Staffing, Santa Clara, CA 05/2005-12/2007

Lead / Technician,

Trained and supervised crew of ten who assembled electronic parts, and video, recording devices, hard drive, video mixers and extended memory in camcorders, Also using hand tools such as Volt meter, hand power tool, crimpers strippers,

Also working with ESD sensitive electronic composites, and performs regulatory required inspections of parts and units for final inspections. Stuff pc broads with components.

Updated customer returns and installed extended memory in to the unit, material handling/inventory

QA Quality Control, Marking, checking for coloration, surface, spots, scratch s dents,

Goodwill Industries, San Jose, CA 09/2004-01/2005

Assistant Attendant,

Received donations from customer and filled out necessary receipts for taxes purpose

Test Technician, Lab Assist, Butler Technical, Milpitas, CA 10/2001-03/2003

Test Technician, Lab Assist,

Lab Assist, Software, Hardware and Network, power supplies, Peripheral setup, testing of Video Cards, test and configure Ethernet Network PC and reinstall Win xp, built computers with video cards, net cards, power supply, modem, printer,

Working with ESD sensitive electronic and composites and networks computer,

Test and troubleshooting of computer in clean room

Using Dvm Logic Analyzer, Digital Voltmeter environment, Hand held power tools,

Temps Plus, Milpitas, CA 12/1997-03/2001

RMA Technical Support Technician

Checked technical support voice mail and responded promptly

Answered customer calls requiring issuing RMA # to customers and logging into database

Worked with Excel to research and resolve RMA and shipment related issues, Read schematics

Tested RMA # on power supply and repaired power supply or exchanged,

Hand held power tools soldering components parts and looking for solder bridges on pc, 2volts-700 volts

Liner power supply, Switching power supply, Dc to Dc Converters, Medical power supply, External power supply,

Aver Media Technologies Inc. Fremont, CA 09/1992-10/1997

Technical Support Tech,

Answered customer phone calls requiring technical help & trouble-shooting problems.

Built computers with pc parts plus hardware platforms, Platform modification

Issued RMA # to customers, logged in RMA# information into Excel Database.

Researched and resolved RMA-shipment related issues & reported status of checks.

Collect data using data acquisition setup

EDUCATION

Customer Service, Microsoft Office Suite Certification, Institute for Career Development, San Jose, CA

Microsoft Windows XP and Windows 2000 Computer Hardware and Software classes, De Anza College, Cupertino, CA

Electronics, Computer Hardware Repair and Software, LAN Technician Certification, Computer Business College, San Jose, CA

Electronics Certification, Polytechnic Institute, Santa Clara, CA

Counseling Certification, San Jose City College, San Jose, CA

References furnished upon request.

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