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Customer Service Manager

Location:
Brooklyn, NY
Posted:
January 27, 2014

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Resume:

David Pinon

*** ****** **** *** *-A

Bronxville, NY 10708

914-***-****

Objective: To utilize my education and professional experience towards

a new and challenging opportunity within your firm

Education:

1998-2012 State University of New York- College at Potsdam, Potsdam, NY

Major: History, Minor: Spanish

Extracurricular Activities:

* Member, Multicultural Affairs Committee

* C. L. A. S. S.- Caribbean, Latin American Student Society,

2000-2002

* Teacher Opportunity Corps, 2001-2002

* Spanish Club, 2012

* Non-Traditional Student Organization (NTSO), 2012

1994-1998 Lincoln High School, Yonkers, NY

Diploma: Academic

Extracurricular Activities:

* Magnet Program: Pre-Teaching

* Yearbook Club- 1996-1998

* S. A. D. D.- Students Against Drinking and Driving - 1996-

1998

* L. E. O- Leadership Experience Opportunity- 1998

Professional

Experience:

2013-Present A&P-Hastings-on-Hudson, NY

Position: Cashier

. Provide customer service by informing them of weekly

savings and membership discounts

. Scan merchandise for price check or ready-to-purchase items

. Handle cash. credit, or check transactions when customer

are ready to purchase merchandise

. Assist customer in packing merchandise

2004-2012 Barnes and Noble, White Plains NY

Position: Bookseller/Receiver

* Process daily in-coming shipment by following company

policies and procedures

* Return outdated and overstock items to individual

publishing companies

* Organize and distribute merchandise in their proper

categorical sections

* Assist managers with special projects within sales floor

* Provide customer service by locating store items through

companies shared drive

2003-2003 Office of Multicultural Affairs, SUNY Potsdam, Potsdam, NY

Position: Communication Manager

* Provided guidance and assistance on various programs for

incoming students

* Developed and executed Multicultural Affairs programs for

in-coming students

* Supervised office employees and trained new staff members

on office policies and procedures

* Maintained filing system for text books and academic files

* Created and produced advertisements to promote program

awareness within student central facilities

* Participated in staff discussions on developing new ideas

for upcoming student events

* Provided oral presentations to group of students as part of

the orientation procedures

* Served on the Search Committee for the purpose of

recruiting high-level personnel such as the Director of

Grants

2002-2002 Milestone Capital Management, Yonkers, NY

Position: Temporary Employment

* Assisted the office manager with general administrative

duties such as answering phones, faxing, typing

* Maintained database by entering and updating member

information

* Mail distribution of quarterly magazine to members

1999-1999 Scholastic Academy of Academic Excellence, Yonkers, NY

Position: Teacher/Teacher's Assistant

* Assisted teacher in classroom on various projects and

lesson preparation

* Managed the building entry process of students each morning

* Developed and taught special lesson plans to students

* Worked with teachers to brainstorm ideas to create a fun

filled educational environment

* Tutored individual students with their reading and

mathematical assignments

1999-2000 Blockbuster Video, Yonkers, NY

Position: Sales Clerk

* Managed the circulation process of video and DVD rentals

* Assisted customers with inquiries on availability of

specific movie titles

* Processed cashier transactions of merchandise

* Organized and maintained videos and DVD's

* Reviewed and processed membership applications for new

members

1998. Yonkers Public Library: Getty Square Branch, Yonkers, NY

Position: Page, Children's Department

. Shelved and maintained books through the Dewey Decimal

System

. Repaired and conserved books

. Monitored projector during monthly cinematic offerings

. Suggested patrons with specific titles for reports

. Assisted librarians and pages in other departments

Skills: Microsoft Word; Excel; Internet; Typing 50 WPM

Language: English, Spanish



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