Kimberlea D. Johnson

*** ****** ***** ***; Avondale Estates, GA 30002 205-***-**** (C) acccxl@r.postjobfree.com

PROFESSIONAL OBJECTIVE: To obtain a position as in Corporate HR Administrative Assistant

SUMMARY OF QUALIFICATIONS

• 3 years Human Resources experience in benefits administration, recruiting/staffing, and

training

• Experience with (ATS) applicant tracking system BrassRing, and ADP HRIS

• Posted internal and external positions, performed applicant tracking, and reviewed

resumes

• Performed various background checks, drafted offer letters, conducted new hire

orientation

• Proven experience conducting background checks including criminal records history,

previous employment verification, education verification, and reference checks

• Conducted telephone interviews using behavioral based techniques to prescreen

candidates

• Knowledge of federal and state labor laws and regulations including AA, ADA, FLSA,

FMLA, OSHA, LTD, STD, Workers Compensations, etc.

• Handled benefits administration and benefits enrollments including medical, dental,

vision cafeteria plan, disability (LTD, STD), leave benefits, life insurance, 401 (K) and

COBRA

• Successfully handled multiple medical plans including PPO, HMO, POS, EPO, PHO,

HDHP

• Successful experience with multiple dental plans including Indemnity, DMO, and DPPO

• Computer proficiency in HR/B online benefits system, ADP systems and PeopleSoft

• Handled open enrollment for multiple clients (Toys R Us, Delbert Services and CashCall)

• Training, recruiting, staffing, on-boarding, and job placement experience

• Performed data entry; entered new hires, employee demographic information,

terminations, status changes, pay rate transactions, etc via ADP Enterprise/PeopleSoft.

• Strengths: flexible, excellent communication, organization and task management skills;

ability to work in a fast paced environment and with individuals at all levels of an

organization

•

COMPUTER SKILLS

ADP Enterprise PeopleSoft Kronos HR/B BrassRing WordExcel PowerPoint Outlook

WORK HISTORY

Retail Staffing Coordinator (Call Center), Home Depot, Atlanta, GA 2/2012-3/2012

Worked in a call center environment to respond to requests for assistance from managers at retail

locations/worked tickets emailed to a shared server system. Provided service via case management

system and or email, gathered information and recorded data in HR tools such as Associate

Information Management System (AIMS, and Retail Staffing Administration), conducted telephone

interviews to screen and recruit candidates for multiple positions in various geographical locations,

scheduled candidates for interviews in Retail Staffing Administration, Applicant Helpdesk Tool, and

or WebEs; and consistently maintained a high level of productivity in regards to case volume and call

volume.

• Conducted telephone interviews with candidates using behavioral based technique (STAR)

• Reviewed completed phone screens in RSA

• Accepted and routed requests for assistance via e-mail and through web forms (QueWeb)

• Created, changed/modified job openings/job requisitions in AIMS

• Added, removed or moved candidates from job requisitions or from one requisition to another in

AIMS database

• Processed organizational changes such as new positions and internal placements in AIMS

• Used Employee Self Service (ESS) to process personal information changes/transactions such as

address change, direct deposit, and emergency contact

• Used Kronos to calculate attendance, sick time and vacation time

• Scheduled interviews and sent interview materials to hiring managers (including structured

interview guide, candidate application, and background authorization forms)

• Entered candidate interview results and offer information in staffing system (AIMS)

• Ordered candidate background checks

Human Resources Staffing Analyst (Call Center/Contract), Home Depot/Staffmark, Atlanta, GA

10/2011-2/2012

Utilized knowledge of employment and interviewing laws including ADA, FMLA, EEO, etc. to interview

and recruit for multiple positions from entry level to management level in numerous geographical

locations in a call center environment using strong communication, listening, and interviewing skills.

• Conducted telephone interviews with candidates using behavioral based technique (STAR)

• Efficiently screened potential candidates who accurately reflected the skills, experience and

behaviors needed for success in a position according to HR standard operating procedures (SOP)

• Used Human Resources knowledge to judge recommendation for further interviews with

candidate

• Documented interview results in Associate Information Management System (AIMS)

• Actively engaged store leadership via phone and email providing high level customer service and

expertly addressed issues and identified opportunities

Benefits Representative (Call Center/Contract), ADP/Office Team, Norcross, GA 3/2011-7/2011

Worked with human resources and/or benefits administration software application to provide tier one

support to HR/BAS clients and their employees via responding to submissions by employees via

Employee Access and incoming queue calls in a call center environment. Communicated benefit changes

and policy as necessary. Served as an employee advocate to benefits/insurance provider and

administrators for claims issues.Used Lumin and Docutron to research and resolve complex benefit

problems and questions.Notated all Team Member (TM) calls, email, faxes in HR/B and Siebel.

Coordinated tier two support with designated Customer Lead, Client Services Supervisor or Account

Manager. Assisted with open enrollment (OE) inquiries

• Provided Health & Welfare administration services to HR/B Administration Services clients

• Processed new enrollments, enrollment changes for medical (including FSA and HSA), dental,

vision, prescription coverage,(including cafeteria plans), basic term life, supplemental life,

AD&D, spouse life, and child lifevia multiple mediums (phone and electronic)

• Assisted with benefit election inquiries including pre/post OE data activities

• Processedlife events and Qualified Medical Child Support Orders (QMCSO)

• Processed Evidence of Insurability (EOI)/pended enrollments according to established procedures

• Processed beneficiary adds and changes

• Processed pending events and handled billing reconciliation

• Worked closely with benefit providers to resolve eligibility errors generated by benefit providers

• Utilized carrier websites to track inquiries and research claims issues

• Performed all Quality Assurance (QA) procedures according to client’s administrative procedures

• Handled password reset calls to assign or change Employee Access password

• Handled vendor referral calls for claims, benefit verification or participating provider information

• Performed weekly, bi-weekly and monthly QA reports

• Performed adhoc projects such as processing return mail via notating HR/B; reviewed daily Pay

Cycle Report for changes; labeled documentation in Docutron for Open Enrollment and Qualified

Life Events; sent various letters such as Dependent Verification Letters, New Hire and Qualified

Life Event Letters, confirmation statements; manually enrolled qualified TM’s in tobacco

discount who processed enrollments online; entered corrections for none tobacco users who were

not enrolled in medical plans; ran Termination report for HR/B Administration Services client.

Human Resources Assistant (Volunteer), Tuscaloosa VA Medical Center, Tuscaloosa, AL 08/2010-

10/2010

Assisted the general public, Human Resource Office providing information regarding questions

concerning application processes, and status of applications.Referred individuals to appropriate source to

obtain copies of their DD 214.Assisted with on-boarding process including conducting phone interviews,

background investigations, scheduling drug tests and performing data entry via IQRS database.

Performed a wide variety of non standard support duties such as referring applicants for a variety of

clerical, technical, and skilled positions; followed appropriate scripting for routine and frequently asked

questions; updated position descriptions and functional statement manuals; maintained organizational

charts; assisted with recruitment process, maintained active and inactive candidate files.

• Accomplishment: Updated job descriptions and performed job analysis in 1 day

• Posted internal and external positions, assisted with on boarding/recruitment process

• Conducted pre-developed phone interviews and assessed candidates qualifications

• Conducted background investigations

• Scheduled applicant’s/perspective employee’s drug test

• Performed data entry via Integrated Querying & Reporting Service (IQRS) database to allow

candidates/perspective employees to be fingerprinted (SAC), request computer access (AAR),

order ID Badge, and order various types of federal background investigations (NACI, HHS/OIG

& HIPDB)

• Assisted with projects, attended administrative staff meetings, provided administrative support

Educational Recruiter/Admissions Representative, ITT Technical Institute, Bessemer, AL 7/2009-

6/2010

Used sales/HR recruitment skills to recruit students to enroll and attend college.

• Accomplishment: met production goals

• Met established recruitment quota/admission goal by maintaining high production activity,

conversion rates and start rates

• Heavy phone prospecting (100 calls daily) to company-provided, and self-generated leads

• Conduct face-to-face interviews, telephone interviews and e-mail correspondence to prospective

students to determine their educational needs, concerns and interests

• Verbally communicated presentations to promote programs to prospective students

• Proven superior professional selling, prospecting and account management skills

• Prescreened prospective candidates via telephone to determine academic program fit

• Screened/determined perspective students qualifications for school and program enrollment

• Scheduled admissions appointments

• Performed data entry in IRIS for tracking purposes

Employment Technician II, Goodwill Industries of Kentucky, Louisville, KY 7/2007-5/2008

Supervised, trained, monitored and evaluated participants in a job readiness activities (JRA) program.

Provided employment placement, career and vocational counseling; facilitated work readiness, job

maintenance and soft skills training regarding resume writing, interviewing skills, the application process,

organizational dynamics, and employability development.Developed community alliances with

county/city wide agencies, employers and community organizations.Developed job shadowing, internship

sites and on-the-job training opportunities. Performed recruitment activities for JRA graduates to secure

them employment.

• Accomplishment: met quota via placing 50% of caseload into employment

• Maintained caseload of 235 participants

• Created and maintained an account portfolio of clients and prospects

• Determined client needs in order to place appropriately skilled participants into employment

• Matched participants/candidates to open positions, monitored job performance, and performed

follow-up procedures with clients to ensure placement satisfaction

• Provided case management and account management services connecting with non-profit and

profit agencies for additional needs and assistance for participants.

• Provided written reports and case file documentation for Program Manager

Human Resources Coordinator, Jillian’s Entertainment Corp, Louisville, KY, 10/2004-12/2004

• Accomplishment: Streamlined termination process of 500 employees benefits

• Handled benefits enrollment and updates including medical, dental, vision, cafeteria plan,

life, short-term (STD) and long-term disability (LTD), Cobra and 401 (k) via

ADP/PEOPLESOFT

• Posted available positions; prescreened applicants, reviewed resumes, conducted phone

interviews; coordinated face-to-face interviews

• Conducted pre-employment testing; administered background screenings including

criminal history records check, credit check, verification of employment, verification of

education and references; scheduled drug tests

• Handled applicant tracking via BrassRing, preparation offer letters, and new employee

orientation

• Handled benefits administration for new hires, answered questions and processed changes

• Created new hire packets, collected I-9 forms and reviewed new hire paperwork;

maintained personnel records

• Keyed demographic information, input new hires, status changes, leave, transfers,

processed terminations, and pay rate transactionsvia ADP Enterprise/PeopleSoft

• Handled leave of absence (LOA) and family medical leave act (FMLA)

• Provided administrative support to the VP of Human Resources and HR Manager

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EDUCATION

M.A., Human Resources Management, Webster University

M.S., Human Resources Education, University of Louisville

B.A., Corporate & Organizational Communication, Western Kentucky University

A.S., Business Technology, Jefferson Community College

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• REFERENCES: Supplied upon request

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