Irmgard Oswald

**** ******** ***** ***** #*

Arlington Heights, IL 60004

acccvu@r.postjobfree.com

Home 847-***-****

Cell 630-***-****

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Professional Experience

Results driven marketing coordinator and customer service representative

with over 10 years experience in marketing and customer service relations.

Experienced marketing coordinator with a record of resolving claim issues

and damage complaints. Managed and audited contract process, managed

workloads with team members on special projects. Ability to train new

staff member and transfer job knowledge.

March 2008 - Crowd Control Warehouse, Rolling Meadows, IL

Present Crowd Control Product Sales

Part Time Bookkeeper

. Connecting with clients by phone and collecting on past due

invoices

. Matching manufacturers invoices to purchase orders

. Providing manager discrepancies with invoices and purchase

orders

. Inputting manufacturers invoices into Quickbooks

. Creating invoices for new orders utilizing Quickbooks

. Calculating shipping costs utilizing UPS system

. Communicating with potential clients regarding pending quotes

. Mailing out company invoices on a weekly basis

May 2010 - Vensi Inc, Buffalo Grove, IL

June 2011 IT Consulting

Part Time Office Administrator

. Mailed out employee offer letters and agreements along with

new hire packages

. Enrolled new employees with health benefits

. Corresponded with foreign - born employees to renew Visa/H1B

. Contacted insurance provider to supply certificate of

insurance for new clients

. Deposited checks from clients to bank account

. Purchased office supplies as needed

Dec 2007 - Zales Jewelers, Kildeer, IL

Jan 2010 Retail Jeweler

Part Time Sales Associate

. Sold diamond and gemstone jewelry $22,399 of individual sales

goals $12,534 for December 2009

. Worked with sales associates to close sales

. Inspected and added customer jewelry pieces to repairs

. Contacted customers on completed repairs

. Audited display cases on a monthly basis with 100% accuracy

. Worked with store and district manager on annual inventory

. Added new inventory from corporate office / store transfers

. Transferred discontinued items to corporate office

. Acted as assistant manager on customer issues in absence of

store manager

. Changed store sale displays on a weekly basis per corporate

instructions

. Opened and closed / balanced cash register

GE Money, Schaumburg, IL

March 2008 - GE Motor Club

Nov 2004 Marketing Coordinator

. Worked with Regional Field Manager in activating preferred

providers for Ferrari clients

. Managed and audited contract process with team in India

. Activated over 500 contracted providers since taking over the

contract process

. Acted as team leader to ensure improvements in process issues

were directed to management

. Trained and coached new staff member in claims and handling

of damage issues

. Analyzed and resolved escalated claim issues utilizing

mapquest and closing 85% of claims received

. Reviewed provider accounts for insurance compliance on a

monthly basis

. Worked with internal departments ensuring delivery of

contracted provider's checks

. Mitigated with members and providers handling and resolving

75% of damage complaints

. Handled web claims issues such as technical issues for first

time registers

. Participated with team members creating a mission statement

and behaviors for Auto Team Inclusiveness

. Negotiated rates and contracted 30% of perspective providers

Education Roosevelt University, Walter E. Heller College of Business

Administration, Chicago, IL

- B.S. Marketing

International School of Gemology - currently enrolled in

Registered Gemologist program

Computer M/S Outlook, Word, Excel, Powerpoint

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