Sharonda S. Walker

Houston, TX ***** 337-***-**** accckz@r.postjobfree.com

***** ******** **. *** ****

Education:

University of Louisiana at Lafayette, Lafayette, LA

Bachelor of Science in English, May 07

Minor in Political Science

Work Experience:

United HealthCare, Houston, Texas Sep. 11- present

Customer Care Provider

I assist members (Medicare and Medicaid) with questions about their health care plan. Explain to

members the benefits and eligibility of their current plan. Locate doctors, assist provider, and

make necessary changes for members. Also I recently assisted a new hire class in a coach role,

this allowed me to act as a Supervisor, performing quality calls, coaching/mentoring the

representatives and acting as Workforce with monitoring their stats/schedules. I was recently

trained on Facets and Macess and I am still eagerly learning this new process along with an

additional state. While on this new team I worked as a team Subject Matter Expert and had the

ability to help draft some of the standard operating procedures and worked as a Liaison to the

Health plan.

AT&T Wireless, Lafayette, Louisiana Jul. 07- Oct. 10

Customer Service Representative

I assisted AT&T customers and co-workers with their wireless needs. I also worked as manager relief and

assisted the new Customer Service Representatives with help on their calls. I have also worked with

different specialty groups throughout the company

University Medical Center, Lafayette Louisiana Mar. 02- Dec. 06

Stock Clerk

I assisted doctors and patients with the distribution of medical supplies throughout the hospital. I also

aided both patients and doctors with the price of the items they were requesting. I assisted the manger

with training new employees as well.

Special Skills:

My special skills include: various customer service, a working knowledge of Microsoft

Office, and leadership ability. Foreign language skills: include 2 years of college Spanish.

Community Service:

Community service is done with various organizations such as various Boys and Girls Clubs, Lollipops

Playskool, and at University of Louisiana at Lafayette’s Library

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