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Customer Service Technician

Location:
Fayetteville, NC
Posted:
January 26, 2014

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Resume:

Martin Daniel Barefoot 910-***-****

**** **** ******* **** ****, NC 28395

acccjh@r.postjobfree.com

Summary of Qualifications

An accomplished and certified telecommunications and IT professional with

diverse and extensive experience. An effective team member adept at

implementing solutions using broad IT skills and troubleshooting

experience. Outstanding knowledge of industry safety practices and proven

ability to perform work inside and outside. Provides excellent

communication and interpersonal skill while consistently being recognized

for excellent customer service. Equipped with an excellent work ethic;

possesses a strong sense of responsibility and leadership with a

commendable track record of dependability, pooled with absolute integrity.

Technical Skills:

Platforms: Windows XP/Vista/7/8, Macintosh OS 8.0/9.0 /X

Networking: TCP/IP, VPN, Ethernet

Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access,

Publisher, Outlook)

Typing: (WPM): 50

Professional Experience

CACI Systems Inc. Saint Inigoes, MD

Engineering (Fiber Optic) Technician November 2012 -

November 2013

. Pulls telecommunications cabling through many different types of

building architectures, such as: buried conduit routed between

buildings, telephone poles (aerial runs), ceilings, raised floors, and

cable troths.

. Install, maintain and test fiber optic, copper and coaxial cable.

. Install fiber optic modems, multiplex equipment, patch panels, main

and intermediate distribution frames, lightning protection, and

supporting ground and power connections - Install cabinets, cable

ladder and rack systems, and equipment components in cabinet

. Proficient in the installing, troubleshooting, and repairing of a

broad range of telecommunications cables media, including: coaxial,

fiber optic, unshielded twisted pair, shielded twisted pair, and main

feeder cable.

Time Warner Cable Fayetteville, NC

Telecommunications Technician July 2008 - July

2012

. Implements installation of equipment and network interface units, and

drops wires into customer sites.

. Proficient in the installing, troubleshooting, and repairing of a

broad range of telecommunications cables media, including: coaxial,

fiber optic, unshielded twisted pair, shielded twisted pair, and main

feeder cable.

. Pulls telecommunications cabling through many different types of

building architectures, such as: buried conduit routed between

buildings, telephone poles (aerial runs), ceilings, raised floors, and

cable troths.

. Performs troubleshooting and/or repair on a wide range of complex

communication and IT equipment.

. Completes technical training on new equipment as assigned. Provides

advanced training to customers.

. Earned reputation as a dependable IT professional who can work on

diverse systems: networks and IT.

. Provided top-level customer service by communicating to client

accounts on estimated arrival time prior to arrival at the site.

Reviewed order (new installation, additional services, or

troubleshooting) with the client.

. Verified that completed order meets customer's needs, and provided

customer education on equipment.

Certifications

ETA International: Certified Fiber Optics Installer (CFOI) and Certified

Fiber Optics Technician (CFOT)

Fiber Optics Association: Certified Fiber Optics Technician Certification

Society of Cable Telecommunications Engineers: Broadband Premises

Installer

IPC-J-STD-001D: Solder/Cable Fabrication Operator



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