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Customer Service Training

Location:
Bridgeport, CT
Posted:
January 26, 2014

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Resume:

Objective

To use the skills, knowledge, and expertise that I have obtained from my

education and previous work experiences to reach your company's business

goals. I will achieve those goals by selecting or creating effective IT

Networking solutions in a Technology Communications environment.

Experience

Cablenet Dominicana

2012 - 2013

Operations Manager

Dominican Republic

Manage, plan and control the functions of all departments

Perform effective methodologies and processes to enable a proactive work

environment

Ensure that the organization run as efficiently as possible

Hybrid fiber-coaxial Network designer and developer

Work with contractors and personnel installing network solutions

Ensure the technical sales department receive appropriate training

Provide support to the customer service department

Apply best practices on all solutions

Umbrella Network Solutions

2011 - 2012

Network Engineer

Dominican Republic

Managing, installing and configuring Cisco router and switches in local and

wide-area networks

Designing and implementing Cisco VLANs, Spanning Tree Protocol (STP), VLAN

Trunking Protocol (VTP)

Troubleshooting configuration and physical issues with switches and routers

Implementing a point to point wireless, point to multipoint wireless link.

Wireless Network designer

Tobacco Institute of Dominican Republic

2008

- 2011

Technical Support

Dominican Republic

Responsible for maintaining LAN/WAN configuration on all Cisco equipment.

Windows Server 2008, ISA Server, pfSense Server Administrator

Responsible for managing backup and recovery plan.

Planned, developed, maintained and troubleshooting networking technology

solutions at Tier 1,2 and 3 issues

Repaired PCs, laptops, hardware, server, software, computer networks and

printers

Education

Pontificia Universidad Cat lica Madre y Maestra (P.U.C.M.M)

Santiago, Dominican Republic

BS in Telecommunications Engineering - January 2010

Training and Certifications

CCNA Voice Certified - CSCO11807959

Windows Server 2008. 70-642 Training

HFC (Hybrid fiber-coaxial) Network Training

Panduit Cabling Certification (Copper And Optic)

Siemon Cabling Certification (Copper And Optic)

Asterisk, Elastix Training

Align Satellite Dish Training

Linux Server Training

Data Center APC Infra StruXure Solutions Training

APC Cooling Data Center Training

CCTV Solution Desing, implementation and support training

Axis IP Camera Security surveillance system Training

Ganz CCTV Solution Training

Customer Service Training

Leadership Training

Skills Summary

Linux/Windows 9x/2000/XP/7/8, Windows Server 2003, Windows Server 2008,

Microsoft Office 2003/2007.

LAN/WAN Networking Cisco Routers, ASA, Switches, Bridges, Servers, Hubs,

and Workstations, Fiber Optic technologies.

Protocols: BGP, OSPF, EIGRP, RIP. Ethernet, TCP/IP, DHCP, DNS, Frame-relay,

ATM

Project Planning, Project Management, Technical Support, Commissioning,

Systems Design, Deployment & Implementation, Technical Writing, hardware &

software upgrades and troubleshooting, Capacity Planning.

Documented the network equipment layout using Visio and MS-Word. Also

experience with Mop's redaction.

Excellent qualities such as teamwork, leadership. Also a dynamic and

versatile professional with the ability of researching, analyzing

situations, proposing creative solutions and developing good rapport.

Wireless communications as in Point to Point and Point to Multi-point

designing, integration, and supporting.

Experience VOIP Solutions of multiple platforms.

Site Survey Engineer designing, integration, and supporting for CCTV

Security surveillance system IP and Analog Solutions.

Site Survey Wireless Technology Implementation.

Data center Deployment - Cabling, Racks, False floor and power consumption

calculation.

Deploying Best practices on all solutions on all 7 layers of OSI model.



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