Post Job Free

Resume

Sign in

Customer Service Quality Assurance

Location:
Durham, NC
Posted:
January 26, 2014

Contact this candidate

Resume:

COURTNEY WILSON

**** ********* *** 919-***-****

Durham, NC 27703 acccf8@r.postjobfree.com

PROFILE: Results-driven leader, with relevant office assistant, marketing, and data analyst experience.

EDUCATION: University of North Carolina at Greensboro, Greensboro, NC

Bachelors of Science in Marketing. Gradated May, 2011.

PROFESSIONAL

EXPERIENCE:

Sept. 2012- S.L. Nusbaum-Assistant Property Manager

current

Perform all advertising and leasing duties including taking pictures of the community for print

and electronic media, complete monthly community newsletters, design advertisements, and

maintain all social media platforms

Verify eligibility for all prospective tenants to ensure they meet the minimum and maximum

income requirements for the Affordable Housing Community Program (Tax Credit)

Plan and coordinate all community activities for resident retention

Supervise maintenance staff and directly scheduling property repairs with outside contractors

Perform daily bank deposits and process invoices

April 2012- IMG Crown Energy Services-Contractor for the U.S. Department of Energy- Data Analyst

Sept. 2012

Worked independently and with teams on projects that support the Energy Information

Administration’s coal and electric surveys

Collected, analyzed, and performed quality assurance checks on data in preparation for

publication in national energy reports (i.e. Electric Power Monthly, Electric Power Annual, and

the Annual Energy Review)

Established rapport with high-profile energy companies through regular correspondence

Responded to survey inquiries and routed communication between respondents and management

Aug. 2011- Central Carolina Surgery-Administrative Assistant

May 2012

Created and analyzed Patient Satisfaction Survey’s and distributed findings to quarterly Board

Meetings

Typed and distributed weekly meeting minutes, correspondences, reports, and other documents

Managed and maintained confidential records and files for Administrator

Managed and updated website content through Abode Contribute portal

Aug. 2003- Harris Teeter- Customer Service Representative

Aug. 2011

INTERNSHIPS: Consumer Behavior - Chevrolet Internship

Developed television commercial to increase brand awareness

Contributed to creative content and delivery of print and audio visual media

Advanced Marketing Management - Triad Solar Internship

Designed a marketing plan to increase Triad Solar Store's brand awareness and sales efforts

Customized newspaper ads, website layouts, social media efforts and additional promotional aids

to reach designated target market

CERTIFICATION/

SKILLS:

Oracle, Onesite, Fair Housing Certification, Tax Credit Certification, Adobe Contribute,

Microsoft Office: Excel, Word, Access, PowerPoint, Outlook

Basic competency of Spanish, French, and Arabic



Contact this candidate