PARUL UPADHYAYA

accce6@r.postjobfree.com +1-408-***-****

Summary of Qualifications

Nominated as a “High Potential” Employee at SAP- 2013

SAP CRM Certified consultant with almost 6 years of experience

Worked on 5 end to end SAP CRM implementations as part of SAP Consulting

Worked on standard SAP CRM 7.0 and SAP CRM on Demand product development as part of SAP R&D

team

Extensively worked on SAP CRM Web UI for both development as well as enhancements

Worked for Entertainment industry, Retail industry, Public Sector, Banking Industry and Real Estate

Worked on one-order framework and iBOM framework

Professional Experience

SAP Global Delivery India Pvt. Ltd. Jun 2010 – Present

Extensively worked on SAP CRM Sales and Marketing end to end implementation projects

Worked on End to End Loyalty Management implementation for a major retail client in US

Worked on Intellectual Property Management implementation for a major entertainment client in US

Worked on SAP CRM Public Sector module for an Australian Government Department

Worked with the SAP pre-sales and sales team for short span prototyping for various bidding activities

Extensively worked on SAP CRM Web UI using AET and Component Enhancement

Worked on Data Migration for master data as well as transactional data using LSMW

Worked on client authorization requirements using business roles and PFCGs

Worked on BRF+ Framework

Worked with Web Services and SAP PI for CRM Integration

Worked on Sybase API enhancements in CRM for Business Partner Duplication checks

Worked on External List Management

Extensively worked on BAdI enhancements for various customer requirements

Requirement analysis and solution design

Preparation of technical specifications, test scripts for unit testing

Extensive customer interaction with client facing roles in various implementation projects

SAP Labs India Pvt. Ltd. Jan 2008 – May 2010

Worked on standard SAP CRM product development for CRM on Demand (various releases), CRM 2007

and CRM 7.0

Creation and release of standard SAP notes as part of support packages and enhancement packs of the

standard product

Expert support for SAP CRM customers

Creation of end user manuals that are released with the standard product

Design and development of standard features in areas of ‘Opportunity Management’, ‘Lead

Management’, ‘Business Partner Management’, ‘Loyalty Management’, ‘Territory Management’.

Brainstorming for new features to be added to the standard SAP CRM product

CRM Web UI development to build standard Web UI screens for various objects like Reward Rules and

Reward Rule Groups, Business Partners

Technical Skills

SAP Module : SAP CRM

Language : ABAP/4

Additional Skills : Data Migration, BRF+, Web Services

Education

Bachelor of Technology, Electrical and Electronics Engineering, Uttar Pradesh Technical University

th

Ranked 6 in the university (2003-2007)

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