Enzo Noriega

***** ** ** ** ***** Springs, FL 954-***-**** acccb7@r.postjobfree.com

Targeting Analyst Positions

Academic and Work background in IT combined with excellent work experience.

Consistently evolving technical troubleshooting skills used to rapidly and cost effectively resolve technical issues.

Quickly learn and master new technology; equally successful in both team and self directed settings; and proficient in a range of

computer systems, languages, tools and testing methodologies.

Education

Nova Southeastern University – Davie, FL

B.S. in Computer Science Concurrent Employment with College Studies:

Office of Information T

echnology

– Tech level 2

o Responsible for troubleshooting, installation and repair of workstations

o Install operating system updates and security updates as needed to workstations

o Rebuild workstations and configure per users requirements

Broward College – Fort Lauderdale, FL, Degree Earned 06/11

A.S.A. Computer Engineering Technology

Related Courses: Adv Networking, Security, C++.

Technology Summary

CompTIA A+

Certifications:

Windows 9X/NT/2000/XP/2K3, Mac OS, Microsoft Server, Ubuntu

Systems:

C++, Java, SQL, PHP, ASP.net

Languages:

MS SQL, MySQL, WireShark, Oracle BEA Web Logic, Apache Web Server, Exchange

Software:

Experience

Promero – Pompano Beach, FL

NOC Support (June 2013 Present) Provide troubleshooting for complex technical issues in data center environment. Configuration,

maintenance and enterprise support of Oracles' Call Center Anywhere (CCA), Aspect UIP and VoIP applications. Resolved tickets as

quickly and thoroughly as possible. First call resolution expert. Perform VM server support and build. In depth knowledge of data

communications demonstrated grasp of LAN/WAN technologies such as VPN’s, firewalls, routing protocols. Experienced in VoIP/SIP

and H323 protocols familiar with debugging and understanding of call flow and use of packet network analysis tools. Responsible for

Administration of Active directory. Responsible for support design and development of SQL server based apps. 24X7 environment.

Last level call for enterprise IT issues.

LionBridge – Waltham, MA

Remote Help Desk (March 2011 – June 2013) Provide support for remote client infrastructure. 24/7 support model. Responsible for

end user desktop configuration and support. Responsible for management of Active Directory and Microsoft exchange. Handled

complex VoIP and TCP/IP networking issues in an efficient and timely manner. Management and support of Phone system.

Monitoring of network equipment disk space and backups. Routinely completed various server maintenance tasks. Contract

ended

T Mobile – Fort Lauderdale, FL

Help Desk Tier 3 (February 2009 – March 2011) Resolved a variety of call center network issues using available resources and

knowledge to maintain call center productivity standards. Provided tier3 technical support for all end users in local network.

Empowered to solve problems independently and make decisions considered to be in the center’s best interest. Exceeded all

departmental goals and business objectives. Responsible for management of active directory environment. Create/maintain

documentation for inventory of workstations. Provided constant end user training. Call center closure

Available for Relocation & Travel

Languages: English and Spanish

Contact this candidate