Luis Rodriguez **** SW ** Manor, Hollywood, Florida 33312

accc2u@r.postjobfree.com • Home 954-***-****

PROFILE

• Ability to influence, motivate and lead people - staff, prospects, customers, vendors - through effective

communication and personal interaction skills.

• Set and achieve ambitious goals, both individually and through staff leadership.

• Consistently successful in identifying and capitalizing upon market opportunities to drive revenue and profit growth.

Effective customer liaison with strong interpersonal and communication skills.

• Proficient in advertising, marketing, and customer relations. Extensive sales management and training experience.

• Sales and Marketing Leadership • New Business Development

• Key Account Management • Account Retention

• Human Resources • Negotiations

STRENGTHS

Sales Management

• Develop strategy, oversee team and individual sales performance and manage daily sales activities.

• Conduct market research and devise effective sales strategies to identify and maximize opportunities for

increased efficiency and profitability.

Staff Development

• Select, hire, train, coach and manage highly motivated individuals and give tools and training necessary to

succeed.

• Direct sales staff in forecasting and setting sales goals. Focus on the individual skills and needs of each account

executive, executing an individual strategy for each.

• Encourage sales through creative incentives while relying primarily on staff professionalism and self-motivation.

Customer Relations

• Promote positive ongoing customer relationships and serve as a problem-solver and resource to customers.

• Communicate to sales staff a focus on customer service and communication.

Employment History

OTRIAD Digital Marketing, Florida 2013 to Present

Regional Manager

Effectively managed Florida territory and personally handled 22 talent search stores/kiosk and event, while

maintaining consistently high levels of lead generation & sales performance and customer satisfaction.

Led and mentored a diverse 22- Manager team (approximately 20 scouts per), focusing on maximizing performance

through training, motivation, and effective supervision.

Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and

establishment of sales process as the foundation for business success. Revenue uplifted from $114,000 to $ 144,000 in

first five weeks

The Retail Outsource, West Palm Beach 2011 to 2012

Store Manager

Performed all management functions including scheduling, cross-training, personnel development, recruiting,

program/policy implementation, and client relations. Completed all facets of retail store management including client

relations, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison

between regional managers, account executives, staff, and other store locations.

Terraces On the Square, Port Saint Lucie 2010 to 2011

Assistant Property Manager

Responsible for weekly occupancy reports. Handled collection of rents. Enforced occupancy policies and procedures.

Maintained property conducts investigation and resolved tenant complaints, performed inspection in vacant units.

Supervised maintenance personnel and formulated work orders. Addressed and documented tenant complaints.

Retail Business Development, Pembroke Pines FL 2007 to 2009

Store Manager

Increased sales volume 60 % in less than one years; Converted merchandise presentation, from budget/moderate to

upscale. Doubled selling staff. Increased inventory level and expanded accessory areas to complete total presentation.

Responsibilities included Selling, customer service, ordering, cash balance and reconciliation, hiring and training staff,

and all facets of running a small business.

Brandsmart USA, Hollywood FL 2005 to 2006

Customer Service Team Lead

Responded to inbound customer inquiries regarding claim procedures. Recognized for outstanding and timely follow-

up on data input. Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by

patiently providing alternatives to reconcile the customer's needs with the company's objectives.

Employment History

T-Mobile Ameritel, Pembroke Pines 2001 to 2005

Store Manager

Promoted to Manager after sale increase 40% since my start date . Responsible for increase sale's of high end cell

phone's . Maintain monthly store quota for both store and employees, hiring and training staff,cash balance and

customer service.

Legacy Serverz, Florida 2006 to Present

Network Technician

Performed full system tape backups and emergency tape recoveries. Performed hardware and software support and

installation. Participated in field installations, engineering and customer support. Maintained data security and ensured

the integrity of any information added to the database. Operated computer help desk assisting users with problems and

solutions. Performed in-home repair of computer systems and related equipment by removing and replacing

components or reconfiguring and restoring systems.

Education

Florida Career College, Pembroke Pines 2008

A.S., Computer Network Engineering

Contact this candidate