Page * of **

** **** ******, ***** **** • new york, ny • 10005

cell 604-***-****• Phone 604-***-****

E mails: accc0w@r.postjobfree.com or accc0w@r.postjobfree.com

Blog: http://lezlietanasiuk.com/

Linkedin: http://www.linkedin.com/in/lezliedtanasiuk

TWITTER: https://twitter.com/ltanasiuk

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Lezlie D. Tanasiuk

LDT Consulting, inc.

profile

A self starter with the ability to work in a dynamic, fast paced environment and the capacity to work independently with

senior level management, and both functional and technical resources on multiple projects simultaneously. Willing to

work a flexible schedule to accommodate project deadlines.

A team player adept in defining strategy and business requirements through strong analysis, problem solving and

decision making skills, using exceptional listening, interpersonal, verbal and written communication skills.

Summary of qualifications

11 years of experience consulting as a Business Analyst interacting with a variety of business users as a cross functional

liaison to elicit business requirements, understand issues, and produce requirements specifications that meet client

business needs. Adept at defining scope, estimating development costs and providing requirements traceability of

projects.

4 years involvement in project management to identify Key Stakeholders, Critical Success Factors, Assumptions and

Constraints; determine Project Scope, Schedule, Budget, Risk Management and Change Management to develop the

Project Charter, Cost Benefit Analysis, and present findings to IT Management, Functional Managers, Steering

Committees or Business Advisory Boards.

7 years of experience ensuring that a disciplined Quality Assurance process was maintained and that standards and

guidelines were applied to application development to ensure that quality end solutions were migrated to mainframe

production environments.

Familiar with current industry standards, such as HIPAA, Sarbanes Oxley (SOX), ISO, and Six Sigma. In depth

knowledge of SDLC; Project Management Book of Knowledge (PMBOK); As Is/To Be process mapping, data

modeling, fit gap analysis, and design using UML, and Visio.

professional experience

Oct 7, 2013 – Jan 3, 2014 SaskTel Telecommunication Regina, SK

Senior Business Analyst

Client Overview:

SaskTel is the leading full service communications provider in Saskatchewan, offering a wide range of products and services

including competitive voice, data, Internet, entertainment, security monitoring, messaging, cellular, wireless data and

directory services. Based in Regina, SaskTel and its wholly owned subsidiaries have a workforce of 4,031 FTE employees.

M2M Project Description:

As traditional cellular accesses (i.e. one wireless handset per customer) approaches saturation, a new wave of wireless

connections is emerging that will push device penetration well beyond 100%. Emerging device types vary widely, including

meters, sensors, modems, PC tablets, GPS receivers, cars and household appliances.

Machine to machine (M2M) refers to technologies that allow both wireless and wired systems to communicate with other

devices of the same type. M2M can include the case of industrial instrumentation – where a device (such as a sensor or

meter) to capture an event (such as temperature, inventory level, etc.), which is relayed through a network (wireless, wired or

hybrid) to an application (software program), that translates the captured event into meaningful information (for example,

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items need to be restocked). Modern M2M communication has expanded beyond a one to one connection and changed into a

system of networks that transmits data to personal appliances.

The M2M project will establish a machine to machine product offering with the required sale, provisioning, fulfillment,

billing and assurance delivery systems and processes, to enable seamless delivery of the product to SaskTel

Telecommunication customers.

Responsibilities:

Identify Stakeholders and define project scope; maintain/manage project team schedule; ensure issues are

•

identified/resolved; action items are tracked/reported.

Facilitated working sessions to elicit business and functional requirements to prepare High Level Requirements

•

Document for sign off by project sponsor, business prime and key stakeholders.

Ensure traceability of requirements through collaboration with the technical teams through the planning phase and

•

create change requests with supporting analysis.

Mar 18, 2013 – Jun 28, 2013 The MSG Company Vancouver, BC

Senior Business Analyst

Client Overview:

With an unparalleled portfolio of strategically aligned venues, content and distribution channels, The Madison Square

Garden Company`s three business segments – Madison Square Garden Sports, Media and Entertainment – work together to

deliver exceptional experiences that endure for generations,

http://www.themadisonsquaregardencompany.com/our

brands.html.

Sports

Knicks, Rangers, Liberty, Connecticut Whale

•

MSG Media Networks

(MSG & MSG+), Fuse

•

Venues and Entertainment

Madison Square Garden, Radio City Music Hall, The Beacon Theatre, The Theater at MSG, The Chicago Theatre

•

MSG Project Description:

The MSG Company, Venue Systems, Senior Business Analyst position focused on key functional business areas that

included food, beverage and merchandise operations, point of sale, vending, inventory, suite services, e commerce, work

order management, incident management and preventative maintenance.

Responsibilities:

As an independent consultant was assigned the Work Order/Incident Management and Preventative Maintenance modules

that required project deliverables that met guidelines and process standards for Project Review Board meeting.

Creating test cases, and conducting IT testing in preparation for User Acceptance Testing of work order management and

•

security incident functionality by building operations and security to be used at all of the company`s venues.

Produced swim lane diagrams of building operations and security incidents current state business processes.

•

Elicited requirements and prepared Functional Specification Document from joint sessions with Building Operations,

•

Security users from all venues and IT staff for preventative maintenance functionality.

Oct 1, 2012 – Feb 28, 2013 Nick Fuller and Associates Vancouver, BC

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Senior Business Analyst/Project Manager

Mining Observer Web Portal and Database Design Project:

Nick Fuller and Associates have been assisting private and public companies with their Investor Relations needs in

•

London, England and Europe for 20+ years and offer London England offices and United Kingdom and European

roadshows, Investor Presentations, Media Dissemination, Introductions to sources of Finance, and Administrative

Services. Investor Relations (IR) is a strategic management responsibility that integrates finance, communication,

marketing and securities law compliance to enable the most effective two way communication between a company, the

financial community, and other constituencies, which ultimately contributes to a company`s securities achieving fair

valuation.

LDT Consulting, Inc. was engaged to provide project management and business analysis consulting services using the

•

PMI Project Life Cycle and SDLC Methodology; to elicit requirements and re design the Nick Fuller and Associates,

Mining Observer portal and web database.

The motivation to create the Mining Observer web portal was to provide a source of truly independent research and

•

opinions on junior mining companies listed on the TSX Venture Exchange in Canada. The TSX Venture Exchange is

headquartered in Calgary, Alberta and has offices in Toronto, Vancouver, and Montreal.

The objective is to feature undiscovered stock option gems that are not currently on investor`s radar. The companies were

•

chosen on their own merit and because they met the required selection criteria. Junior Mining Companies are considered

to be under a CAS $100 million market cap at the time of coverage being initiated with many being under CAD $20

million.

Jun 4, 2012 – Aug 20, 2012

TELUS Communications

Vancouver, BC

Business Analyst II

TELUS (TSX: T, NYSE: TU) is a national telecommunications company in Canada that provides a wide range of

communications products and services including data, Internet protocol (IP), voice, entertainment, and video. The company

is based in Burnaby, British Columbia. TELUS utilizes CDMA 2000, IDEN, and HSPA+ based mobility phone networks.

TELUS’s competitive consumer offerings include wireline, wireless, internet and Optik TV™. TELUS also delivers a

compelling range of products and services for small, medium and large businesses; and have carved out a leadership position

in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

TELUS Partner Service Management is all about forming creative partnerships with other Canadian, American and global

service providers. Reporting to the Manager Business Analysis of the Partner Service Management Team, the business

analyst has three key areas of focus:

Delivering on Corporate, Mandated, Service Development & Strategic Initiatives

1.

Designing & executing on tactical plans that improve process's & customer experience

2.

Supporting our Sales, Marketing, and CARE Operations & Strategies

3.

Responsibilities:

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Performed business analysis including workflow analysis, current state process mapping, and defined business,

•

functional and non functional requirements.

Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the

•

working group for consensus and final presentation for signoff by project sponsor and business stakeholders.

Planning, designing &/or re design of manual and automated business processes.

•

Developed Pros and Cons Weighted Decision Making analysis for option recommendations.

•

Aug 2, 2011 – Jan 31, 2012

Amway Corporation (Global Headquarters)

Grand Rapids, MI

Senior Business Analyst

Amway was founded in 1959 by Jay Van Andel and Richard DeVos. Based in Ada, Michigan, the company and family of

companies under Alticor reported sales growth of 9.5%, reaching US$9.2 billion for the year ending December 31, 2010.

Its product lines include home care products, personal care products, jewelry, electronics, Nutrilite dietary supplements,

water purifiers, air purifiers, insurance and cosmetics. In 2004, Health & Beauty products accounted for nearly 60% of

worldwide sales with locations in more than 80 countries and territories in the Americas, Europe, China, Japan and Korea,

South East Asia, South Africa, Australia and New Zealand, Amway is a truly global company.

Sales Order Solution Project – Enterprise Services:

Project Description:

The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for

a Service Oriented Architecture (SOA) required for the ATLAS deployment in Europe, in a manner that ensured the

effective delivery of these capabilities for web services and the contact center that met business, functional and non

functional requirements and the unique aspects of Amway’s sales related processes without depending on Oracle EBS for the

execution of transactions.

Project Deliverables:

Identified business processes in scope for the Sales Order Solution but limited to order capture.

•

Consolidated/validated Business Requirements and Solution Requirements (Functional and Non functional

•

Requirements) with stakeholders, and SME’s for the Enterprise Services department related to Order Capture

business processes and prepared the spreadsheet for import to IBM Rational DOORS and traceability via HP Quality

Centre using SDLC format for Business Requirements Document. Processes included:

Distributor Registration Distributor Resignation, Distributor Blocks and Privileges, Create Sales Order, Item

Substitution and Back Order, Process Sales Order, Billing, Distributor Bonus, Awards and Line of Sponsorship.

Reformatted validated requirements (Business, Functional and Non functional Requirements) for the Global

•

eBusiness department by individual solution component.

Drafted and collaborated with SDLC department to finalize Requirements definition.

•

Prepared definition for User Stories, Use Case Diagrams (Context Models), and Use Case Scenarios.

•

Prepared Use Case Diagrams (Context Models) and developed business and system Use Cases for the Enterprise

•

Services department and the Functional Specification deliverable.

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The Sales Order Solution project utilized Agile software development, Agile methods break tasks into small increments with

minimal planning, each iteration involves a team working through a full software development cycle including planning,

requirements analysis, design, coding, unit testing, and acceptance testing when a working product is demonstrated to

stakeholders.

Nov 1, 2010 – Mar 4, 2011

HP Advanced Solutions Inc.

Victoria, BC

Senior Business Analyst

HP Advanced Solutions Inc. (formerly EDS Advanced Solutions) is a subsidiary of HP Canada. As HP Canada’s service

delivery channel, HP Advanced Solutions delivers verifiably world class business process and information technology

outsourcing services in a professional environment.

Project Description:

HP Advanced Solutions created a new version of the SFP architecture. The strategy involves replacing multiple Windows

servers with larger Network Attached Storage (NAS) devices, as well as virtualizing print queues.

The Shared File Print (SFP) service is the corner stone of office productivity services for users and their applications. It is

the most widely used Hosting Service; used by over 35,000 BC Public Servants. The current environment consists of over

250TB of data and over 100 servers used to support the environment.

The PGO, Gated Governance included the Initiation Review, Planning Review, Design Review, Go Live Review, and Close

Down Review gates.

Responsibilities:

Facilitated one-on-one and group meetings to elicit business, functional/non-functional and technical requirements in

a multi-stakeholder Shared File and Print business area that included the Hosting Services Director, SFP Project

Manager, Solution Architect, Senior Test Analyst, SFP Team Lead, and Windows Team Lead to interpret and

document business requirements, map current state processes.

Prepared Gap Analysis to identify gaps with regard to future (to-be) state processes and Shared File and Print

functionality.

Prepared requirements traceability matrix for import/export to/from HP Quality Centre for user acceptance testing of

Shared File and Print functional requirements.

Prepared the Operational Change Management Plan for Shared File and Print implementation that included new

processes, roles and responsibilities and training requirements.

Project Description:

To establish the Managed Services cage in the Q9 Kamloops facility. The cage will be in a state to accept

requirements/requests for the installation of servers intended to support HP Advanced Solutions ongoing business.

This project introduced the following common infrastructure components and services:

Base IT services (Active Directory [AD], Domain Name Services [DNS], Network Time Protocol [NTP], Simple Mail

Transfer Protocol [SMTP], Patching solutions [PAU/BSA, YUM, NAS])

Set up provisioning process and base infrastructure services for the *.nix environment, the Windows environment and

the Database environment.

Virtualization Infrastructure (bare bones ESX environment set up for SAN/BUR service line project)

Responsibilities:

Prepared Project Charter for Common Infrastructure (STMS Kamloops Managed Services, Data Centre).

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Attended Program Manager and Solutions Architect facilitated, common infrastructure workshop and Project Manager

facilitated group meetings to identify required architectural components from the various department directors and managers

that included the Windows Shared File and Print Services, Unix and Virtualization, Application Enabling Services, Storage

and Backup, Tools and Infrastructure for the STMS Kamloops Data Center.

Gathered business, functional and non functional requirements from source documents that included Hosting Services,

Operations Manual and Schedule 9 (Statement of Work) for Common Infrastructure (STMS Kamloops Managed Services,

Data Centre).

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Feb15, 2010 – Jul 27, 2010

Make Technologies, Inc

Vancouver, BC

Senior Business Analyst / Project Manager

MAKE provides the Transformational Legacy Modernization (TLM) platform to re architect and replace legacy systems.

Project Description:

The TLM Method Update Project was initiated to document the current state (As Is) of processes and tools that have

been developed while executing the method and to elicit To Be requirements employing the Agile methodology.

Transformation Legacy Methodology (TLM) is a methodology that empowers Make’s partners and customers to

successfully modernize and maintain their mission critical IT systems with significantly less risk, time, and cost (TCO).

Responsibilities:

Facilitated one on one and group meetings to elicit business, functional and non functional requirements from TLM

method practitioners that included Lead Business Analysts, Lead Systems Analysts, the Director of Technology and Project

Managers to produce swim lane process flow diagrams for the As Is state, elicited process flow final comments and

recommended To Be requirements.

Prepared Gap Analysis to identify gaps with regard to future (to-be) state processes and Make Technologies

methodology functionality gaps.

The Work Breakdown Structure, Project Plan and Business Requirements are output deliverables to be prepared.

Sep 1, 2008 – Nov 30, 2009 Gnosis Information Service, Inc. Vancouver, BC

Senior Business Analyst / Project Manager

Responsibilities:

Co ordinated the proposal development activities aligned with the bid response process to deliver a fully compliant bid

for all provincial government RFP’s though BC Bid Opportunity and produce regular status reports on the status of all

active proposals.

Oversaw and participated in the development of various types of estimates from conceptual estimates for proposals to

detailed estimates for on going projects. Review proposal specifications to determine scope of work and required

contents of estimate to develop Statement of Work for prospective clients.

Feb12, 2008 – Aug 29, 2008

City of Edmonton, ETS

Edmonton, AB

Senior Business Analyst / Project Manager

The Edmonton Transit System is a municipal government agency that operates a variety of public transportation systems

including buses, Light Rail Transit (LRT) and Disabled Adult Transportation (DATS).

Project Description:

The primary objective of the Trip Planner III Project was to gather business requirements for an estimated $350,000.00

enhancement to the ETS, Trip Planner application at http://www.edmonton.ca/transportation/edmonton transit system

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ets.aspx/using the Stage Gate methodology adopted by the City of Edmonton, by utilizing MS .Net Framework, WebTrends

and Google Maps alternatives.

The Information Technology Branch (ITB), Stage Gate Methodology included the Concept, Investment, Design,

Implementation, Post Implementation and Post Project Evaluation gates.

Responsibilities:

Facilitated group meetings and structured walkthroughs to elicit and validate business, functional and non functional

requirements from Subject Matter Experts (SME), business stakeholders and functional management.

Shadowed 311 Call Centre agents, prepare swim lane process flow diagrams and produce UML use cases and for both

As Is and To Be states.

Facilitated requirements review sessions to validate / prioritize requirements and discussed acceptable system solutions

or alternatives to produce the Business Requirements Document and obtain sign off by the project sponsor and key

stakeholders.

Conducted a Fit Gap Analysis to determine whether the present Trip Planner application fit business requirements and

identified any such gaps in required functionality.

Achievements:

Prepared the Project Charter for the Trip Planner III Project to determine scope by completing the Work Breakdown

Structure (WBS) and decomposition of project activities by phase into work packages to create estimate worksheets and

provide Budget Estimates.

Identified, logged and maintained project issues using SharePoint on the City of Edmonton intranet portal and adjusted

project baseline using MS Project concerning the Trip Planner III Project.

Prepared and presented the Stage Gate Methodology, Investment Gate meeting presentation to introduce concepts, make

recommendations and present findings for the Investment Gate to the Steering Committee and acquire budget approval from

the project sponsor in order to proceed to the Design Gate for the Trip Planner III Project.

http://etstripplanner.edmonton.ca/PlanYourTrip.aspx

Nov 1, 2007 – Dec 31, 2007

Law Society of British Columbia

Vancouver, BC

Senior Business Analyst

The Law Society of British Columbia is the regulatory body for the BC legal profession.

Project Description:

The primary objective of the MIS Re Design Project was to re design the Membership Information System and to focus

on improving the user’s experience, allowing the LSBC staff to complete their tasks more efficiently and effectively.

Responsibilities:

Identified business functions, elicited business, functional/non functional requirements and mapped business processes

by conducting interviews with business stakeholders, functional managers, executive to produce swim lane process flow

diagrams for both As Is and To Be states to produce Functional Specifications for application development.

Stakeholders included; Member Services, Professional Conduct, Professional Regulation, Audit & Investigations,

Discipline, Ethics & Practice Advice, Lawyers Insurance Fund, Trust Assurance, Unauthorized Practice, Finance, Policy &

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Legal, Services, Practice Standards, Special Fund & Custodianships, Communications, Professional Legal Training Course

and Operations.

Mar 1, 2007 – Jun 15, 2007

Illinois Department on Aging / Deloitte

Springfield, IL

Senior Business Analyst

The Illinois Department on Aging is an Illinois state government agency whose mission is to serve and advocate for older

Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and

encourage independence, dignity, and quality of life.

Responsibilities:

The IDOA engaged Deloitte Consulting, the leading management consulting firm, to perform an analysis of the Aging

Network’s current systems, data sharing and reporting tools, their impact on clients and agencies, and assist in the creation of

multi year technology roadmap aligned with the Aging Network’s future business needs and strategic vision.

The primary objective of the Technology Assessment was to review the Aging Network's existing Information, Application,

and Technical infrastructures, versus its processes and organizations, to determine and how IDOA’s shared business needs

may impact technology in the future.

Responsibilities:

As a member of the Deloitte Consulting, Technology Assessment team that included a Program Manager, Project

Manager, Business Analyst, Business Systems Analyst, Technical Writer, we conducted site visits, and group interviews with

head office staff, 13 Area Agencies on Aging (AAA) and 3 Case Coordination Units (CCU) to inquire about data flow, data

sharing and integration.

Business stakeholders included staff members from AAA, CCU, Senior Help Line, Circuit Breaker/Med Part D, Elder

Abuse Protective Agency, and Ombudsman throughout the state of Illinois.

Achievements:

Documented the As Is (Current State) section of identified business functions for the Illinois Department on Aging,

“Case Coordination Units” that included Intake, Eligibility, Assessment, Case Management, Care Planning, Self Services,

Billing, Payments, Provider Management, Reporting, Service Planning, Information and Assistance,

Incidents/Complaints/Claims, Quality Assurance, Program Administration and Contacting included in the Deloitte

Consulting final deliverable.

Prepared the Data Warehouse definition for the To Be (Future State) section of the IDOA, Strategic Technology

Roadmap Outline. Other sections included; Transformation Management Office (PMO), Functional and Technical

Requirements, and Consolidated Information System.

Prepared the Illinois Department on Aging, I4A (Illinois Association of Area Agencies on Aging) focus group

presentation to solicit feedback about organization challenges in terms of information collection, sharing, and use, thoughts

about information challenges in the next 5 years, and what opportunities are envisioned for potential consolidation of

existing systems, information, and/or processes.

Prepared the IDOA data flow diagram for “Planned Enhancements” in the up coming year that included Enterprise Case

Management (City of Chicago), Catholic Charities, eCCPIS, CMIS, Client Forms Manager and Vender Request for Payment

(VRFP).

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Conducted research to document applications is use by other state governments, Department on Aging throughout the

United States, their functionality and whether they were a COTS product (i.e. Harmony, Case Management Solution,

formerly known as Synergy) or a custom developed solution.

May 1, 2006 – Jul 15, 2006

Digifonica International Inc.

Burnaby, BC

Senior Business Analyst

Digifonica, a privately held company, is an Internet Telecommunications Technology Provider (ITTP) and Internet

Telecommunications Solutions Provider (ITSP).

Responsibilities:

Facilitated weekly project status meetings for Digifonica International Inc. to coordinate and follow up on action items,

accomplishments and blocking issues concerning Salma, Esther, Esther Administration and Subscriber Self Care product,

version 1.7.

Developed and maintained the project plan and produced a Gantt chart to identify project dependencies for Version 1.7

product roadmap.

Achievements:

Prepared Functional Specification for Blister Pack functionality that included the purchase of hardware from the Reseller

or Online and subsequent Sign Up and selection of bundle and Registration for service via the Partner’s website.

Prepared Credit Card Clearing House, Vendor Evaluation to select Payment Service Provider and Acquiring Bank to

facilitate European credit card transaction processing for the e commerce website hosted by Digifonica for Dangaard

Telecom in Copenhagen, Denmark.

Documented As Is (current state) Salma, Esther, Esther Administration and, Subscriber Self Care product functionality,

version 1.6.5 and conducted GAP Analysis between Version 1.6.5, and Vonage.co.uk to make recommendations for Esther

enhancements for Dangaard Telecom.

Prepared the RFP for submission to European vendors to outsource Tier I / Tier II technical support for Support Services

of VoIP systems.

Prepared Statement of Work for Sign off by the client before beginning the Dating Buzz project kick off for IP Dialtone

in Johannesburg, South Africa.

Mar 17 2005 – Dec 31, 2005

Infowave Software, Inc.

Burnaby, BC

Senior Business Analyst

Infowave Software Inc. was a pubic company whose COTS product, "Echo" workforce management solution, provided for

reliable wireless electronic transmission of data using a PDA device or Notebook (i.e. Panasonic ToughBook),

improved availability of data and facilitated more efficient field force operations and productivity.

The system architecture included java J2EE platform utilizing middleware (i.e. TIBCO/WBISF) that integrated with SAP,

PeopleSoft, and Passport ERP(s), including Oracle databases.

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Agfa HealthCare, a member of the Agfa Gevaert Group, is a leading provider of IT enabled clinical workflow and

diagnostic image management solutions, and state of the art systems for capturing and processing images in hospitals and

healthcare facilities.

Responsibilities:

Supported solution design for Agfa Health Care and documented additional functional specifications, after initial

requirements gathering; that included; Work Order Entitlement, Damage Codes, Activity Codes and identified system and

reference data.

Prepared User Acceptance Test Plan using Test Director to facilitate user acceptance testing Infowave’s work order

management for Agfa Health Care and authored Infowave’s, work order management, User's Guide to a ssist Agfa's in house

trainer in developing training materials, and attended Field Service Engineer training sessions to support the corporate

trainer.

As the Professional Services, Business Analyst was responsible for customer facing on client engagements, including

requirements analysis, solution design and system integration to SAP ERP, for Chevron Pipeline, SCADA system

enhancements and Shell Oil work order functionality.

Mock up of wireframes for screen design for recommended solution development for Chevron Pipeline project.

Prepared UML use cases concerning Partial Internal Requisition, supply chain enhancements to the mWarehouse and

mFieldWorks applications for Sprint Nextel.

Diagrammed As Is and To Be process flows, prepared Day in the Life scenario, and conducted Cost Benefit for

business case for Hydro One, Ontario Canada.

Prepared Fit Gap Analysis of Infowave’s work order management solution to identify functionality required to meet

Hydro One's workforce management needs.

Achievements:

Highlighted key findings and recommendations for business case and ROI metrics for presentation to Hydro One's senior

management and executives by Infowave's Business Development Manager.

Engaged in discussions and made product roadmap suggestions concerning required functionality based on current

customer needs with VP of Development, Product Manager and Solution Architect to determine product features and

development priorities.

Mar 12 2004 – Jun 11, 2004

Fountain Tire

Edmonton, AB

Lead Business Analyst

Fountain Tire is private company that is a nationally recognized tire dealer in Canada that recently formed a business

partnership with Goodyear in 1987.

Project Description:

The primary objective of the Fountain Tire, EOD/EOM Project was to identify processes and document procedures to

facilitate the streamlining of the Financial Charges and Customer Statement processes and update the associated Project

Plan, Gantt chart.

Responsibilities:

Lead the VastOffice Point of Sale system (Odyssey) End of Day and End of Month batch job processing stabilization.

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Elicited business, and functional/non functional requirements by interviewing subject matter experts (SME) and

Database Administrator (DBA) to identify processes that related to EOD and EOM, EDI and POS transaction processing,

that also included reconciliation of the A/R and GL modules, the Aging Process, integration and posting of Finance Charges

via Integration Manager to MS Great Plains (Microsoft Dynamics), ERP.

Prepared swim lane process flow diagrams, documented procedures and created checklists to identify job dependencies

and established escalation and recovery procedures.

Chaired monthly EOM Operation Meetings to monitor progress and address any problems and/or operational issues.

Lead the Completeness 1.0 Project team

Chaired daily Completeness 1.0 Status Meetings to coordinate and facilitate follow up of issues/action items identified

between Fountain Tire stores, POS systems to Back Office, Back Office to MS Great Plains and Back Office to Good Year

with regards to EDI and completeness in co operation with CarParts Technologies and TGO Consulting.

Identified Change Control Management strategy between the vendor, CarParts Technologies and Fountain Tire.

Achievements:

In three months, completed the As Is (Current State) analysis and identified Financial Charges and Customer Statement

processes, thus facilitated process improvements by identifying and implementing efficiencies to produce the To Be (Future

State) EOD/EOM and bring about the streamlining of processes.

Apr 30 2001 – Dec 31, 2003

Telus Mobility

Burnaby, BC

Business Analyst

Telus Mobility, a public company, is one of Canada’s leading telecommunication companies that operates specialized mobile

radio wireless communication networks.

Project Description:

The TELUS Mobility, Fusion West Project, involved the billing system merger and data mart procedures in anticipation of

outsourcing Enterprise Data Warehouse development to Toronto, ON. Business and Functional processes consisted of;

Extract/Transform/Load and Build Processes, Post Processing, including Segmentation (Post Paid Cellular), IPSOS Reid

Sub Segmentation (Prepaid Cellular) and Churn analysis for Marketing Reporting.

Responsibilities:

Elicited business requirements by conducting one on one interviews with Client Loyalty and Customer Retention

Managers, Corporate Sales Managers, Database Analysts and the Systems Analyst for the AnalytiX Data Marts in both

Alberta and BC, in anticipation of further development of the Oracle, EDW by Telus Mobility.

Achievements:

Documented data mart procedures to support the merger of the K2 Billing System (Telus BC) with the KNOWbility

Billing System (Telus AB) and further development of the Enterprise Data Warehouse.

Oct 1, 1999 – Dec 31, 2000

Insurance Corporation of BC

North Vancouver, BC

Business Systems Analyst

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The Insurance Corporation of British Columbia (ICBC) is a provincial crown corporation in the province of British

Columbia that provides universal public auto insurance, driver licensing and vehicle registration and licensing.

Project Description:

The Source Data Quality Project was a sub project of I.C.B.C.’s the Crime, Crash, Contravention and Corporate Data

Warehouse (EDW) projects and the primary objective was to investigate issues, analyze data to identify the root cause of data

quality issues and drive practical solutions to address problems.

Responsibilities:

Prepared and provided high level presentation to the I.C.B.C., Crime, Crash, Contravention project and Business Advisory

Team (BAT) concerning the status of various SDQ issues, and the process.

Achievements:

Performed business systems analysis by interviewing managers, developers, and other technical resources to investigate

problems and determine the root cause of source data quality issues, identified source to target data mapping and performed

data analysis to estimate the size of problem (# of records affected).

Made SDQ solution recommendations in the form of an Action Statement that outlined the impact, qualitative and

quantitative benefits, including a rough estimate of the costs involved. Eg: field edit for a date field in the legacy source

system (Claims Management System) or to unlock a transaction and allow an update for 24 hour period after initial entry.

Jun 1, 1999 – Aug 31, 1999

BC Automobile Association

Burnaby, BC

Business Systems Analyst

The British Columbia Automobile Association (BCAA) is a not for profit member services organization with more than

792, 310 members in British Columbia and the Yukon.

Responsibilities:

Gathered requirements business and functional non functional requirements to produced Business Requirements Document

for B.C.A.A., Reminders and Cancellation process for insurance policy renewals and cancellations to facilitate the

automation of the current manual process.

Achievements:

Established guidelines and proposed a change management strategy and process that addressed the needs of internal

staff and management of B.C.A.A.

Proposed a migration strategy from development to test and finally to production environments, which included the

synchronization of the training environment with the production environment.

Initiated a decision information request to outline options and recommended Visual SourceSafe as the preferred solution

for version control for use by both Information Services and the vendor developer.

Apr 1, 1998 – Apr 30, 1999

Insurance Corporation of BC

North Vancouver, BC

Business Analyst

The Insurance Corporation of British Columbia (ICBC) is a provincial crown corporation in the province of British Columbia that

provides universal public auto insurance, driver licensing and vehicle registration and licensing.

Project Description:

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The primary objective of the Intersection Safety Camera Program was to gather requirements for an estimated

$13,800,000.00 project with the plan to rotate 30 red light cameras and deploy decoy units at 120 provincial and municipal

intersections.

Responsibilities:

A team of two business analysts were engaged with cross functional resources to jointly facilitate JAD sessions to

identify business functions, gather requirements, determine business rules and obtain consensus with stakeholders to ensure

shared understanding.

Subsequently, documented requirements, workflow, and determined security access requirements for user groups and

permissions for both RACF and MS Access users.

Attended the preliminary stage of the RFP evaluations and then ICBC short listed the number of proponents at two

stages in the process. The 1st stage was after the completion of the written and price evaluations and the 2nd stage was after

the completion of the vendor evaluation components.

Achievements:

Produced an Impact Assessment for the ISC Program to estimate the effect that red light ticket volume would have on

I.C.B.C., Integrated Traffic, Camera Unit, Motor Vehicles Branch, Ministry of Attorney General, Municipalities, and

External Agencies with regards to additional staff, space, telephones and other equipment required to accommodate ISC

processing.

Developed an Implementation Plan to facilitate the integration of the ISC ticket processing with the Ticket Processing

Management System for Photo Radar ticket processing at the ITCU.

Nov 1, 1997 – Dec 31, 199

Bank of Montreal

Vancouver, BC

Business Systems Analyst

7

The Bank of Montreal (in French, Banque de Montréal, and commonly BMO in either language) is the fourth largest bank

in Canada by deposits.

Responsibilities:

Gathered business requirements by interviewing the Bank of Montreal, Manager of Customer Service and

Administration at the Vancouver South branch for re design a stand alone, database that provided personnel and salary

information of bank employees for human resource budgetary purposes.

Achievements:

Designed an MS Access physical data model, determined entities, relationships and normalized data.

May 1, 1997 – Nov 30, 1997

Alcatel . Lucent

Burnaby, BC

Data Analyst

Alcatel-Lucent is a public company and a leader in fixed, mobile and converged broadband networking, IP technologies,

applications and services to deliver voice, data and video communication services to end-users.

Responsibilities:

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Participated in development of the train control system for the Jubilee Line Extension Project of London Underground as

the data coordinator to gather data requirements and priorities for C++ development.

Achievements:

Diagramming ERD using Visio to represent the site database relationships. Wrote SQL queries to incorporate external

data to provide data to application programmers using SQL Server.

Dec 1, 1989 – Apr 30, 1997

Quartech Systems Ltd. (Ministry of Housing and Social Development)

Vancouver, BC

Quality Assurance Analyst

The Ministry of Housing and Social Development is a provincial government agency that provides assistance to British

Columbians in need of social services and housing.

Responsibilities:

Administered a disciplined quality assurance and implementation process for the Ministry of Housing and Social

Development, including enforcement of standards and guidelines for development, and project deliverables to ensure that

quality end solutions were migrated to production environments using detailed implementation and conversion plans for the

Financial Management Information System (FMIS) and Social Workers System (SWS).

Reviewed developer’s test cases to ensure thorough unit and system testing had been completed in order to promote

changes and releases with confidence to mainframe environments, then compiled PL/I code and migrated the source code

from test to production environments.

Achievements:

Archived systems deliverables for storage offsite using Administrative Records Classification System (ARCS) and

Operational Records Classification System (ORCS).

Compiled and prepared weekly status reports and produced a monthly Gantt chart that included all of the IT projects

within the provincial governments, Systems Services Division as the Project Analyst.

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Education

1998 – 1999 British Columbia Institute of Technology Burnaby, BC

Computer Information Systems

COMM1103 – Business and Technical Communications

COMP1273 – MS Access Development 1

COMP1401 – Programming Concepts and Methods

COMP1445 – PL/I Programming Language 1

COMP1615 – Systems Analysis 1

COMP2615 – Systems Analysis 2

COMP3670 – Understanding Objects

COMP3610 – Relational Database Systems

ECON2100 – Microeconomics

ECON2200 Macroeconomics

Acreditations

Nov 23 – 28, 2009 Basic Security Training (BST)

Justice Institute of British Columbia

Security Supervisor for Vancouver 2010 Olympics

Oct 3,10,17,24, 2008 PMP Workshops for PMP Certification

Annex Consulting Group Inc. – (CIKI Learning Centre)

soft skills, methodologies and deliverables, etc.

Soft Skills:

JAD Session Facilitation, Meeting Management, One On One Interviews, Consensus Building, Listening Skills, Conflict

Resolution, Communications, Presentations, and Requirements Sign Off.

Methodologies/Frameworks: SDLC, RAD, PMBOK, BABOK, Stage Gate Methodology, Agile (Familiar with Scrum, XP,

Lean, FDD, DSDM, or Crystal) and experienced with UML Use Cases Scenarios and Diagrams.

Deliverables: Business Case, Business Requirements Document (BRD), Communications Plan, Cost Benefit Analysis, Cost

Estimate, ERD, Impact Assessment, Project Charter, Project Scoping, Project Plan, Project Schedule, RFP, SOW, and WBS.

Tools and Techniques: Business Process Re Engineering, Business Rules, Data Flow Diagrams, Data Modeling, Fit Gap

Analysis, Business, Functional/Non Functional Requirements, ROI Metrics and KPI, Job Shadowing (Observation), Process

Modeling, Root Cause Analysis, Survey/Questionnaire, SWOT Analysis, Use Case Scenarios, Vendor Assessment.

Software Pkgs: MS Project, Outlook, Word, Excel, PowerPoint, Visio, Access, Internet Explorer, HP Quality Centre,

Mercury Test Director.

Databases: DB2, IMS DB/DL1, Oracle, SQL/DS, MS SQL Server, Data Warehouse, Data Mart.

Professional memberships

Project Management Institute (PMI)

•

International Institute of Business Analysis (IIBA)

•

Extracurricular activities

Travel, Fine Dining, Wine Tasting, Theatre, Dance, Art Galleries, Opera, and VSO.

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Interests and activities

Equestrian Hunter Jumping, Downhill Skiing, Gym Workouts, Inline Skating, Golf, and Basketball.

Contact this candidate