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Customer Service Sales

Location:
Las Vegas, NV
Posted:
January 25, 2014

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Resume:

SUSIE CHAVARRIA

Las Vegas, NV *****

Cell: 702-***-****

accby7@r.postjobfree.com

Professional Summary

It is important to continually maintain a positive attitude while interacting with demanding clients. I believe in going

above and beyond basic tasks and I enjoy taking on multiple projects all at once. I have an excellent work ethic and

strength in boosting company morale. I am quality focused and committed to approaching all tasks with tenacity and

attention to detail.

Skills

• Self-motivated, initiative, high level of

energy Customer Service oriented

• Tolerant and flexible to different situations • Sound judgment

• Decision making and critical thinking • MS Office

• Excellent work ethic • Adept at prioritizing/managing deadlines

• Positive and friendly • Able to multi-task

Work History

Home Healthcare Provider, 08/2011 to 12/2013

Self Employed – Las Vegas, NV

Meal planning and preparation.

Errands, including shopping, banking and transportation to doctor appointments.

Assisted with grooming and dressing.

Medicine reminders

Light housekeeping.

Right of Way Agent II, 09/2009 to 04/2011

Nevada Department of Transportation – Las Vegas, NV

Negotiated and acquired property for highway and road projects.

Performed Decent, Safe & Sanitary inspections on replacement dwellings to ensure compliance

under the Uniform Relocation Assistance Program.

Prepared and wrote rental agreements, commercial, multi use and airspace leases and other

binding contracts utilizing Microsoft Word.

Performed audits and review of State and other local government agencies for compliance,

including research of public records for verification of right of way documents, ownership records,

legal descriptions and other encumbrances.

Maintained confidential records and files in accordance with State's procedures and guidelines.

Answer incoming calls and walk ins regarding highway projects.

Created and maintained ‘Project Status’ spreadsheets utilizing Microsoft Excel for employees

within the department.

Attended Project Information Meetings and provided information to the public regarding highway

projects and offering resource material.

Business Development, 10/2007 to 09/2009

Old Republic Title Company – Las Vegas, NV

Cultivated and managed relationships with key clients, vendors and community partners.

Evaluated leads obtained through direct referrals, lead databases and cold calling.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Followed up with customers on unresolved issues.

Marketing Rep and Escrow Officer, 01/2003 to 01/2007

Lawyers Title Insurance Company – Las Vegas, NV

• Opened orders.

• Ordered preliminary title reports.

• Researched public records and tax records.

• Executed terms of contract.

• Deposited escrow funds.

• Ordered payoffs.

• Prepared legal documents.

• Made final payments as required by contract.

• Prepared closing documents.

• Provided excellent customer service.

• Responsible for closing a pre determined amount of transactions each month to facilitate the

department closing goal.

Marketing Rep and Escrow Officer, 01/2002 to 01/2003

Equity Title Company – Las Vegas, NV

Education

California School of Court Reporting Santa Ana, CA

• Coursework in English, Medical Terminology, Legal Terminology and Transcription (1990 1994)

• Online Course in Medical Transcription (2004)

Miscellaneous Experience and Accomplishments

• Experienced with computers, printers, copiers, facsimile, scanners and Microsoft Office

• Typing Certificate 67 wpm average accuracy

• Editor for the International Right of Way (Las Vegas chapter) newsletter 2000 2009



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