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Loss Prevention Manager

Location:
Las Vegas, NV
Posted:
January 24, 2014

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Resume:

Devin Peppers

Home 702-***-**** or Cell 702-***-****

Summary of Qualifications

Background encompasses 20 years of retail Loss Prevention professional

experience and 14 years with retail multi-unit management. Self-motivated,

dedicated individual with excellent communication, problem-solving and

decision-making skills, with proven leadership skills, able to direct,

motivate and supervise personnel to achieve maximum productivity, a

background that emphasizes customer service, and strong analytical skills.

Skills & Accomplishments

. Internal Auditing/Risk Management/Hazardous Materials/OHSA

Compliance/Loss Prevention Investigations,

. Organizational Leadership/ Staff Development/ Strategic Planning/Point

of Sale exception Reporting

. Financial Budgeting& Payroll /Merchandising & Operational

skills/Profit &Loss Report Monitoring

. Rack safety, Risk Management and Hazardous Material Certified

. Successfully completed Wicklander/Zulawski (Certified Forensics

Interviewer) Interviewing and Interrogation method training, and is

CFI Certified.

. Successfully identified and resolve significant internal theft issues;

launched and directed full-scale investigations, resulting in

significant reduction in internal profit losses with 6 month at

OfficeMax.

. Established a successful training program for new Loss Prevention

Managers to promote proper development.

. Rank number 1 within the company in safety and WC & CL claims and

dollars saved.

. Awarded Loss Prevention Manager of the year. As the Area Loss

Prevention Manager I have made a positive impact on management staff.

As a result, I was ranked number 3 in the company for financial shrink

dollars and number 1 with closed out inventories adding $1.3m back to

my district's NBT. .

. Ranked among top 15th of Area Loss Prevention Managers within the

western division for internal investigations and admission rates;

earned 2007

. Drastically lowered shrink percentage in multiple areas that

previously had been uncontrollable

Professional Experience

DTT Surveillance, Las Vegas, NV

2013 --

Present

Loss Prevention Specialist

. DTT is the largest nationwide provider of surveillance and video-

based loss prevention services specifically designed for the

restaurant and hospitality industries.

. As a Loss Prevention Specialist I use my previous experience to

report back to clients on all aspects of their operations. I review

surveillance footage, POS data, and audio of clients operations for

theft and operational deficiencies.

Big Lots, Sacramento, CA & North Bay

2008 -

2011

District Loss Prevention Manager

. Manages all Loss Prevention activities in assigned district to reduce

shrink, provide a safe working atmosphere, and increase profitability, 13

store locations within the Sacramento, CA & North Bay area.

. Duties & Responsibilities Conducts store audits and special projects

evaluating all phases of Store and Loss Prevention Operations for policy

and procedures compliance.

. Initiates and conducts investigations into all known or suspected

violations of corporate policy with specific attention to possible theft.

. Provides management reports summarizing and analyzing losses identified

through audits, investigations, and exception reporting.

. Serves as liaison between local public authorities and company to

coordinate and acquire information for the prosecution of individuals

suspected of theft.

. Conducts training in Safety and Loss Prevention policies and procedures

for management and associates.

. Coordinates all physical security for new and existing store locations.

Manages electronic surveillance equipment and other security devices.

Provides necessary Loss Prevention consultation, technical assistance,

and training to store management.

OfficeMax, Sacramento, CA

2007 -

2008

District Loss Prevention Manager

. Responsible for the overall management and coordination of loss

prevention functions throughout the Sacramento area consisting of 16

stores with over $64 million in annual sales; develop and execute

comprehensive loss prevention strategies, plans, and programs to minimize

loss and protect company assets.

. Provide supervision, training, coaching, and motivation to a team of 16

Store Managers; develop team into subject matter experts in all aspects

of loss prevention.

. Review and monitor store visit reports, audits, investigations, and

policy violations to identify deficiencies and develop performance

improvement strategies; Responsible for Conducting all internal

investigations and interviews in retail locations

. Ensure exception reports are analyzed and assessed to identify

substantial integrity trends, issues, and challenges.

. Dramatically enhanced key performance indicators including shrink

reduction, internal investigation resolution, operational compliance

audits and cost of risk claims.

. Developed strategic shrink reduction plan for the entire organization

Lowe's Home Improvement

Area Loss Prevention Manager, Las Vegas & Sacramento

1997 -2007

. Planned, coordinated, and implemented hands-on loss prevention activities

and training for one of the highest sales volume of $250 million;

implemented loss prevention and safety policies and procedures for 16

retail stores throughout Sacramento, CA and Nevada

. Conducted detailed investigations to identify asset losses; reviewed

financial reports including profit and loss statements, return on

investment reports, and expense summaries to assess deficiencies.

. Performed unannounced store visits, profit review audits, and physical

inventories to verify accuracy of store records; identified variances and

prepared result reports outlining corrective action recommendations.

. Responsible for risk management, hazardous materials, OHSA guidelines

. Train and counsel store management in all Loss Prevention and Safety

programs.

. Worked closely with all members of the organization; established strong

working relationships with regional and district sales managers; provided

loss prevention and safety training to retail and operations personnel.

Areas of Expertise

- Human Resources management functions - Recruiting,

training and development

- Coaching, counseling and motivation - Budget creation and

management

- Security and Loss Prevention Standards - Departmental

turnarounds

- Program and procedural development - Motivational team leadership

- Interviewing and investigation resolution - Crisis

intervention

- OSHA compliance - Sarbanes-Oxley compliance

- Exception reporting development - Fire Safety

Regulations



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