Devin Peppers
Home 702-***-**** or Cell 702-***-****
Summary of Qualifications
Background encompasses 20 years of retail Loss Prevention professional
experience and 14 years with retail multi-unit management. Self-motivated,
dedicated individual with excellent communication, problem-solving and
decision-making skills, with proven leadership skills, able to direct,
motivate and supervise personnel to achieve maximum productivity, a
background that emphasizes customer service, and strong analytical skills.
Skills & Accomplishments
. Internal Auditing/Risk Management/Hazardous Materials/OHSA
Compliance/Loss Prevention Investigations,
. Organizational Leadership/ Staff Development/ Strategic Planning/Point
of Sale exception Reporting
. Financial Budgeting& Payroll /Merchandising & Operational
skills/Profit &Loss Report Monitoring
. Rack safety, Risk Management and Hazardous Material Certified
. Successfully completed Wicklander/Zulawski (Certified Forensics
Interviewer) Interviewing and Interrogation method training, and is
CFI Certified.
. Successfully identified and resolve significant internal theft issues;
launched and directed full-scale investigations, resulting in
significant reduction in internal profit losses with 6 month at
OfficeMax.
. Established a successful training program for new Loss Prevention
Managers to promote proper development.
. Rank number 1 within the company in safety and WC & CL claims and
dollars saved.
. Awarded Loss Prevention Manager of the year. As the Area Loss
Prevention Manager I have made a positive impact on management staff.
As a result, I was ranked number 3 in the company for financial shrink
dollars and number 1 with closed out inventories adding $1.3m back to
my district's NBT. .
. Ranked among top 15th of Area Loss Prevention Managers within the
western division for internal investigations and admission rates;
earned 2007
. Drastically lowered shrink percentage in multiple areas that
previously had been uncontrollable
Professional Experience
DTT Surveillance, Las Vegas, NV
2013 --
Present
Loss Prevention Specialist
. DTT is the largest nationwide provider of surveillance and video-
based loss prevention services specifically designed for the
restaurant and hospitality industries.
. As a Loss Prevention Specialist I use my previous experience to
report back to clients on all aspects of their operations. I review
surveillance footage, POS data, and audio of clients operations for
theft and operational deficiencies.
Big Lots, Sacramento, CA & North Bay
2008 -
2011
District Loss Prevention Manager
. Manages all Loss Prevention activities in assigned district to reduce
shrink, provide a safe working atmosphere, and increase profitability, 13
store locations within the Sacramento, CA & North Bay area.
. Duties & Responsibilities Conducts store audits and special projects
evaluating all phases of Store and Loss Prevention Operations for policy
and procedures compliance.
. Initiates and conducts investigations into all known or suspected
violations of corporate policy with specific attention to possible theft.
. Provides management reports summarizing and analyzing losses identified
through audits, investigations, and exception reporting.
. Serves as liaison between local public authorities and company to
coordinate and acquire information for the prosecution of individuals
suspected of theft.
. Conducts training in Safety and Loss Prevention policies and procedures
for management and associates.
. Coordinates all physical security for new and existing store locations.
Manages electronic surveillance equipment and other security devices.
Provides necessary Loss Prevention consultation, technical assistance,
and training to store management.
OfficeMax, Sacramento, CA
2007 -
2008
District Loss Prevention Manager
. Responsible for the overall management and coordination of loss
prevention functions throughout the Sacramento area consisting of 16
stores with over $64 million in annual sales; develop and execute
comprehensive loss prevention strategies, plans, and programs to minimize
loss and protect company assets.
. Provide supervision, training, coaching, and motivation to a team of 16
Store Managers; develop team into subject matter experts in all aspects
of loss prevention.
. Review and monitor store visit reports, audits, investigations, and
policy violations to identify deficiencies and develop performance
improvement strategies; Responsible for Conducting all internal
investigations and interviews in retail locations
. Ensure exception reports are analyzed and assessed to identify
substantial integrity trends, issues, and challenges.
. Dramatically enhanced key performance indicators including shrink
reduction, internal investigation resolution, operational compliance
audits and cost of risk claims.
. Developed strategic shrink reduction plan for the entire organization
Lowe's Home Improvement
Area Loss Prevention Manager, Las Vegas & Sacramento
1997 -2007
. Planned, coordinated, and implemented hands-on loss prevention activities
and training for one of the highest sales volume of $250 million;
implemented loss prevention and safety policies and procedures for 16
retail stores throughout Sacramento, CA and Nevada
. Conducted detailed investigations to identify asset losses; reviewed
financial reports including profit and loss statements, return on
investment reports, and expense summaries to assess deficiencies.
. Performed unannounced store visits, profit review audits, and physical
inventories to verify accuracy of store records; identified variances and
prepared result reports outlining corrective action recommendations.
. Responsible for risk management, hazardous materials, OHSA guidelines
. Train and counsel store management in all Loss Prevention and Safety
programs.
. Worked closely with all members of the organization; established strong
working relationships with regional and district sales managers; provided
loss prevention and safety training to retail and operations personnel.
Areas of Expertise
- Human Resources management functions - Recruiting,
training and development
- Coaching, counseling and motivation - Budget creation and
management
- Security and Loss Prevention Standards - Departmental
turnarounds
- Program and procedural development - Motivational team leadership
- Interviewing and investigation resolution - Crisis
intervention
- OSHA compliance - Sarbanes-Oxley compliance
- Exception reporting development - Fire Safety
Regulations