Jeannette D. Colón

**** ****** **

Hollywood, FL 33020

754-***-****

accbmq@r.postjobfree.com

OBJECTIVE Obtain a position as Customer Service Representative, where

my customer service experience can be fully utilized to improve

customer satisfaction

EXPERIENCE

January MAGIC CITY ENTERPRISES Cheyenne, WY

September 2013 Direct Care Professional

Assisting residents in a group home for the

mentally impaired

• Managing finances

• Scheduling doctor appointments, recreational

activities

• Monitoring symptoms associated with various

medical conditions

• Administering oral medication under direction

of nurse

• Performing duties for residents such as pre

paring meal, assisting in and out of bed

bathing, dressing, grooming and administering

oral medications under direction of nurse

• Transferring patients from bed to wheelchair,

to shower etc. including Hoyer lift transfers

driving and wheelchair transportation, including

electric lift equipped vans

• Range of motion and exercise programs for the

disabled

November 2011 SYNERGY HOMECARE Cheyenne, WY

December 2012 Direct Care Professional

Helping residents with activities of daily living

•

In a Assisted Living Community/Home

Personal hygiene/Home health care

•

Light housekeeping

•

Bathing

•

Medication reminders

•

February 2008 MED ENVIOS HEALTHCARE Miami, FL

February 2009 Customer Service Representative

• Respond promptly to telephone inquiries regarding

availability of products or order status

• Handle customer inquiries, complaints, billing

questions and payment/service request

• Offering company’s products, communicating

product benefits

• Listen attentively to caller needs to ensure a positive

customer experience

•

Contact this candidate