Profile

Self-starter, motivated, personable business professional with over 20 years in managing a CUNY Performing Arts non-profit facility. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential materials. Produced most of the marketing materials, subscription campaigns when needed. Versed in contracts for rentals as well as Agent/Artist contracts for events. Deals extremely stressed environments

Poised and competent with demonstrated ability to easily transcend cultural differences and needs. Flexible and versatile – able to maintain a sense of humor under pressure as well as keep morale up. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills Computer Savvy

Customer Service

Scheduling

Marketing & Sales Agent/Artist Contracts

Accounting/Bookkeeping

Front-Office Operations

Professional Presentation

Box Office/Night of Event Front of House Security

Professional Experience

REPORTS/PRESENTATIONS/TECHNOLOGY

Author professional correspondence to customers, renters and Agent/Artists.

Worked closely with all professionals at facility.

Trained staff.

Rapidly learn and master varied computer programs; currently learning Photoshop and Mac.

Edited Agent/Artist Contracts.

Ordered equipment and supplies.

Coordinated Security for events as well as worked as security for events.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee office operations and provide impeccable customer service:

o Improved customer retention by 50%.

o Maintained mailing lists and gathers mailing information during events as well as when off duty.

o Create season subscription campaigns, special promotions, write/design print.

o Dealt with all aspects of Customer issues including refunds, exchanges, Night of Event problems and legal issues.

CALENDAR MANAGEMENT

Manage all aspects of day-to-day operations:

o Facility rental/maintenance.

o Show prospective renters around Facility.

o Finances: accounts payable/receivable, invoicing, insurance, budgeting.

o Supervision of all facilities during performances and rentals.

o Compliance all insurance requirements in regards to rentals.

o Coordinate Security, EMTS, Maintenance

Work with all College Department in Theatre usage.

Employment History

Department of Financial Services, Queensborough Community College, Bayside, New York

CUNY Office Assistant 2004-2009

QPAC - Queensborough Performing Arts Center/ Professional Performing Arts Series and Office of Room Reservations, Queensborough Community College Bayside, New York

Assistant Director 2000-2004

QTIP - Queens Theater in The Park (Flushing Meadows/Corona Park) Flushing, New York

Group Sales Coordinator & Box Office Assistant 1996-2000

Two Crafty Gals Brooklyn, New York

Craft designer 1995-1996

PPAS - Professional Performing Arts Series at Queensborough Community College Bayside, New York

Administrative Assistant / Assistant to the Director of the PPAS 1987-1995

Education

Queensborough Community College, Bayside, NY Pursuit of Fine Arts Degree

Forest Hills High School, Forest Hills, NY New York State Regents High School Diploma

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