JOHN L. MELVILLE

*** * **** ******, ******** NY *1226

accbfa@r.postjobfree.com

(336) 880- 6417 (M)

PROFILE

An experienced manager / supervisor with knowledge and skills in the delivery of efficient & effective customer service, and

with a reputation for analyzing challenges and finding innovative solutions.

KEY STRENGTHS

• Strong inter-personal skills which facilitate easy and effective interface / communication / negotiation with key

stakeholders of the business (management, staff, clients, community).

• Identifying customer service requirements and developing solutions in support of established business objectives.

• Assisting management in the selection and recruitment of staff for non-management positions commensurate with

service delivery objectives.

EDUCATION &TRAINING

University of London

General Certificate of Education (Ordinary Level) June 1970

BWIA International Airways Ltd.

Certification for training received in several courses

in Customer Service & ground handling 1989 – 1995

CAREER HIGHLIGHTS

o TRS Institute. LLC – North Carolina, U.S.A.

(Medical Transcription Service Operator)

Manager – Caribbean Services (Nov 2008- Aug 2009)

o Solutions2000 Inc. – Guyana

(Internet Service Provider)

Manager (2000-2008)

o BWIA International Airways Ltd.

Manager – Airport Services, Guyana (1988-1999)

o Guyana Stores Ltd.

Manager – Community Shopping Centers (1978-1987)

(References are available upon request)

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