jennifer l. williams

**** ******* **. ** ********, GA 30144 502-***-**** accbci@r.postjobfree.com

Developing the maximum potential of personnel- a company’s #1 resource

Objective

Passionate and energetic Training and Development Specialist, offering solid credentials and strengths in adult learning

principles, instructional design, and project coordination. Leverages talent in development and delivery of customized training

programs utilizing cutting edge strategies, facilitating training workshops, personal coaching, and development; conflict

resolution, and human resource practices. Employs motivational leadership in transitioning under-performing personnel into

top producers. Ensures learning and development programs adhere to best practices for Organizational success.

areas of excellence

- Leadership Development

- Training Needs Assessment

- Program Design

- Performance Analysis

- Client Database Management

- Executive Workshops

- Human Resource Specialist

- Workflow Improvement

- Employee Communication Strategies

Employment History

WellStar Health Systems, Lead IS Credentialed Trainer, ADT/Prelude 9/1/2013 current

Atlanta, GA

- 5 Hospital ADT Trainer

- 5 hospital ‘Go Live Support’; elbow-to-elbow support; resolve training and support issues, communicate and

escalate various issues to ensure a swift resolution

- Command Center analyst, Remedy ITSM

- Deliver virtual instructor-led training and live classroom facilitation, including one-on-one and small group

instruction

- Manage and administer Learning Management System (LMS) and ensure employees complete necessary training;

regularly report on employee completion of required training programs

- Develop and update learning curriculum, course content, audio/visual materials and similar instructional aids and

resources

Piedmont Healthcare, IS Credentialed Trainer, ADT/Prelude, Cadence 10/1/2012 8/30/2013

Atlanta, GA

- 5 Hospital Go-Live ADT Trainer

- 5 Hospital Go-Live Inpatient Cadence Trainer

- 5 Hospital Go-Live Floor Support

- Classroom facilitation for adult learners

- Instructional design of training materials; classroom handouts, Captivate videos, 'On-the-fly' floor support training

guides

- Recorded end-users proficiency results in LMS

- Team coordinator for Continuing Education Certificates for nurses and providers

The Home Depot, Human Resource Specialist 9/1/2011 9/30/2012

Atlanta, GA

- Prepared, calculated and processed payroll and identified and effectively resolved complex payroll issues ensure

compliance with standards, deduct benefits and garnishments, and deliver payroll education

- Responded to inquiries regarding application statuses and employee relations; identified the individual concerns of

employees, gather/research data, and present appropriate solutions

- Input candidate interview summary results, distribute candidate data to job requisitions, or process qualified

candidate pool increase requests

Republic Bank, Operations Trainer 8/1/2009 8/30/2011

Louisville, KY

- Facilitated company-wide training events for retail associates through instructor-led and distance learning

technologies

- Developed a needs assessment and instructional design process that incorporates appropriate delivery methods,

post-training evaluations and success measurements based on identified needs

- Continuously sought and supported new approaches, practices and processes to improve the quality and efficiency

of technical training services offered

- Worked closely with the Technology Services group to support end user training and communication plans related to

new product selection and implementation

- Participated in and conducted quality assurance testing to identify training needs and create new programs to

enhance development; reported to the Senior Manager of Training and Development

- Documented policy and procedures and training materials

Republic Bank, Office Manager/Human Resources 12/1/2004-07/31/2009

Louisville, KY

- Contributed to organizational compliance through the implementation of sound hiring practices, administering the

company’s corrective action process and ensuring teams were properly trained

- Challenged to transform a notoriously low performing banking center; achieved 64% customer retention

improvement, $4,000,000 in new revenues, and 11% profit improvement; implemented a 60-day customer tracking

systems, initiated sales incentive programs, and retrained bank teams

- Managed the daily administrative operations of the company; updated and maintained confidential files, produced

monthly operation reports, and ensured compliance with procedures

- Controlled and managed the office budget and produced accurate and detailed financial reports for the Vice

President

EDUCATION

- Masters of Business Administration (MBA), University of Phoenix, online, 2010

- Bachelors of Science, Psychology, University of Louisville, Louisville, KY, 2008

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other professional Certificates

- Professional in Human Resources (PHR), HRCI, 2013

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