M O N ICA H U N T **** Delk Rd. Se, Apt. **F Marietta, GA 30067, Phone:

404-***-****, accbca@r.postjobfree.com

CAREER

Pension Administrator

SUM MARY

Experienced professional in the pension field servicing qualified pension plans. Provided benefit

calculations for plan participants. Processed pension benefit applications. Oversaw all aspects

of each plan according to plan documents, laws, and policies and procedures. Succeeded in

providing excellent customer service for each plan participant’s account. Participated in various

plan projects.

EXPER IENCE

TEACHERS RETIREMENT SYSTEM of GEORGIA, Atlanta, Georgia 2013-2013

Retirement Specialist

Worked with public school systems as well as colleges, technical schools & universities,

processing employment verification forms for service and disability retirees returning to work.

Received and processed employment verification forms submitted by employers.

Updated retiree’s account information.

Worked closely with employers to resolve any issues with employment.

Followed Georgia laws in regards to approving and denying employment.

Processed overpayments for retirees and employers.

Processed terminations and suspensions of retiree’s pensions.

Answered calls from retirees and employers seeking information on TRS policies and

Georgia laws in regards to employment.

IMRG and HAMMERMAN & GAINER, Atlanta, Georgia 2009-

2012

Entry Pension Administrator

Worked as a contracted employee for the federal government agency Pension Benefit Guaranty

Corporation (PBGC). Processed defined pension plans taken over by the agency through a

company’s bankruptcy or liquidation. Managed 40 or more pension plans having more than

50,000 participants or less in each plan.

Received, processed and routed all incoming mail and online requests via CRM and

Agent Dashboard.

Provided benefit calculations for plan participants.

Entered/ updated plan participant’s personal information in Spectrum.

Prepared and mailed welcome and application packets to plan participants.

Received inbound calls through ACD phones from clients in regards to their pension

plan.

Called participants to request needed information.

Acknowledged all documentation received by email, fax or mail.

Created, modified letters using eAlg and Microsoft Word.

Located missing plan participants using LexisNexis and other search agents to inform

them of their pension benefit.

Maintained each client’s file in Image Viewer.

Researched plan/source documents for accuracy for the plan and client information.

Built and reconciled all databases with accurate information using Leo, Spectrum and

Excel.

Participated in various projects.

Protected participant’s personal identifiable information.

Adhered to all of PBGC’s policies and procedures.

Completed all mandatory trainings set by the PBGC.

Covered for the Receptionist when needed.

E DUCAT ION

Liberty University, Lynchburg, Virginia

Bachelor’s Degree in Business Administration 2014-2016

Insurance License Express

Life Insurance License 2013-2013

Greenville Technical College, Greenville, South Carolina 1999-2000

Lagrange High School, Lagrange, Georgia- Diploma 1992

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