Ivonne Aponte
Houston, Texas 77070
accb9p@r.postjobfree.com
OBJECTIVE
To obtain a position where my customer service and computer training
complemented by my previous employment experience, will be fully utilized.
SKILLS
. Customer Service
. Internal/External Customer Service
. Office {Procedures}
. Computerized Accounting
. Coding: ICD-9 and CPT
. MS Word
. MS Excel
. 10 Key Calculator
. Typing: 70 wpm
. Bilingual
EDUCATION
Central Career School, South Plainfield, NJ 07/04 - 12/04
Certificate; Administration, Billing and Office Specialist
Institute of Business Careers, Highland Park, NJ 08/85 - 05/86
Certificate, Business Math
PROFESSIONAL EXPERIENCE
Clergy Wife Houston, TX 2006 to Current
. Very familiar with sensitive issues
. Public involvement
. Ability to handle situations in a calmly and positive mind set
. Recruiting
. Multitask
. Assist in coordinating projects
A P Diagnostics .., Edison, NJ
732-***-**** 2005-2006
Arbitration/Customer Service, Trainer
. Reviewed medical documents
. Case work up and preparation
. Appointed Venue
. Scheduling
. Collections
. Contact person for all parties involved
. Negotiations
. Internal & External Customer Service
. Training
American Arbitration Assoc., Somerset, NJ
800-***-**** 1996 - 2004
Case Manager (1999 - 2004)
. Assigned Administrators and Arbitrators
. Received inquiring incoming calls
. Reviewed medical documents, demands, and claims, for required
information
. Assigned appropriate initiation letter
. Assigned arbitrators and case administrators to "No-Fault Accident
Cases", appointed venue
. Served as contact person with the arbitrator to schedule hearings
. Maintained calendar for arbitrator and high filing attorneys
. Data Entry
. End of the month reports
No-Fault Case Administrator (1997 - 1999)
. Supervised the case administration of a "No-Fault" caseload
. Constant contact with Insurance Co. regarding medical bills and
documents
. Provided complete liaison functions for claimant, respondent and
arbitrator
. Submitted billing to insurance co. and claimant/respondent
. Provided back up caseload coverage for absent team members
. Worked with department supervisor and AVP in making day-to-day
administrative decision
Case Assistant (1996 - 1997)
. Input information as stated on demand/claim forms; assigned
arbitrators to every file
. Wrote up file folders with case information
. Collated corresponding letter to files
Somerset Medical Center, Somerville, NJ
908-***-**** 1994 - 1996
Business Office Clerk
. Business office/data entry
. Heavy Customer Service
. Bilingual liaison for credit department
. Assisted in collections
. Record keeping; A/R and Credit posting
. End of the month reports
Ivonne Aponte
10215 Russet Field Ct.
Houston, Texas 77070
References
Marie Rusk
Employed by McKesson
Houston, Texas
Known for 4 years
Amy Jackson
Employed by Reliant Energy
Houston, Texas
Known for 5 years
Lisy Torres
Employed by Univ. of Houston
Houston, Texas
Known for 1+ years