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Customer Service Data Entry

Location:
Houston, TX
Salary:
Open for discussion
Posted:
January 26, 2014

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Resume:

Ivonne Aponte

***** ****** ***** **.

Houston, Texas 77070

accb9p@r.postjobfree.com

281-***-****

832-***-****

OBJECTIVE

To obtain a position where my customer service and computer training

complemented by my previous employment experience, will be fully utilized.

SKILLS

. Customer Service

. Internal/External Customer Service

. Office {Procedures}

. Computerized Accounting

. Coding: ICD-9 and CPT

. MS Word

. MS Excel

. 10 Key Calculator

. Typing: 70 wpm

. Bilingual

EDUCATION

Central Career School, South Plainfield, NJ 07/04 - 12/04

Certificate; Administration, Billing and Office Specialist

Institute of Business Careers, Highland Park, NJ 08/85 - 05/86

Certificate, Business Math

PROFESSIONAL EXPERIENCE

Clergy Wife Houston, TX 2006 to Current

832-***-****

. Very familiar with sensitive issues

. Public involvement

. Ability to handle situations in a calmly and positive mind set

. Recruiting

. Multitask

. Assist in coordinating projects

A P Diagnostics .., Edison, NJ

732-***-**** 2005-2006

Arbitration/Customer Service, Trainer

. Reviewed medical documents

. Case work up and preparation

. Appointed Venue

. Scheduling

. Collections

. Contact person for all parties involved

. Negotiations

. Internal & External Customer Service

. Training

American Arbitration Assoc., Somerset, NJ

800-***-**** 1996 - 2004

Case Manager (1999 - 2004)

. Assigned Administrators and Arbitrators

. Received inquiring incoming calls

. Reviewed medical documents, demands, and claims, for required

information

. Assigned appropriate initiation letter

. Assigned arbitrators and case administrators to "No-Fault Accident

Cases", appointed venue

. Served as contact person with the arbitrator to schedule hearings

. Maintained calendar for arbitrator and high filing attorneys

. Data Entry

. End of the month reports

No-Fault Case Administrator (1997 - 1999)

. Supervised the case administration of a "No-Fault" caseload

. Constant contact with Insurance Co. regarding medical bills and

documents

. Provided complete liaison functions for claimant, respondent and

arbitrator

. Submitted billing to insurance co. and claimant/respondent

. Provided back up caseload coverage for absent team members

. Worked with department supervisor and AVP in making day-to-day

administrative decision

Case Assistant (1996 - 1997)

. Input information as stated on demand/claim forms; assigned

arbitrators to every file

. Wrote up file folders with case information

. Collated corresponding letter to files

Somerset Medical Center, Somerville, NJ

908-***-**** 1994 - 1996

Business Office Clerk

. Business office/data entry

. Heavy Customer Service

. Bilingual liaison for credit department

. Assisted in collections

. Record keeping; A/R and Credit posting

. End of the month reports

Ivonne Aponte

10215 Russet Field Ct.

Houston, Texas 77070

281-***-****

832-***-****

References

Marie Rusk

Employed by McKesson

Houston, Texas

832-***-****

Known for 4 years

Amy Jackson

Employed by Reliant Energy

Houston, Texas

859-***-****

Known for 5 years

Lisy Torres

Employed by Univ. of Houston

Houston, Texas

832-***-****

Known for 1+ years



Contact this candidate