Jay Loring Hersey

Phone Number 910-***-****

accb5k@r.postjobfree.com

Summary

Utilizing over 25 years of successful sales and management experience in the automotive

industry, I am seeking to further my career with a growth-oriented firm that will allow me to utilize

my experience and knowledge in the service or parts departments. I have been involved in

numerous businesses that have shown increases in sales and profit during my stay mainly due to the fact

of my deep desire to succeed and to do my job to the best of my ability. It seems to me that almost

nothing could be more important as enjoying your job and to have the drive to do it better. I truly enjoyed

past jobs where the work environment was a faster pace with multiple phone lines heavy competition and

making quick on the spot decisions as a team was a daily event. Starting from ground floor and working

my way up on my merits has given me a stronger aspect of the automotive business. Understanding what

it takes and gaining the respect from employees as well giving them the respect they deserve has been an

important key for me in keeping a powerful and productive workforce. I also feel that my years of

experience give me an advantage over others in many areas. This is due to the fact that some things can

only be learned by actually having been in the similar situation before.

Work History

09/12- Present Outside Sales Manager, The Clutch Connection, Wilmington, North Carolina

Keeping contact with clients making sure deliveries are met in time and products are meeting clients

needs as far a quality and price. Contacting new prospective clients and explaining benefits of doing

business with my company. Resolving parts issues with clients after install.

03/10- 08/12 Service Advisor, Jaguar Land Rover of Hilton Head, Hilton Head Island, South

Carolina. Since starting here at the New River Auto Mall I have set new monthly sales records for both

hours per repair order (4.3) and in selling BG services with a maintenance penetration of over 74%. My

current hours per repair order average since my start is over 3.1. I have now learned some new angles of

the service business and how to improve my relationships with clients to be more productive. I now am

also trained to use the Reynolds and Reynolds system but still prefer the ADP system.

12/03-01/10 Assistant Service Manager, Wilmington Nissan, Wilmington, North Carolina

Starting off with only three technicians and one lube tech I helped grow the customer base and

sales. During my stay we had to increase staff to one point of nine technicians and three lube techs.

Customer service survey scores also improved. When I started the dealership was next to last in region.

Since my stay Wilmington Nissan was always in the top three in survey scores. I have won four awards

for being a top service advisor with Nissan that involved product testing combined with survey scores. I

was also top sales producer every month I was at Wilmington Nissan except five times. My duties

included scheduling, dispatch, estimating, warranty coding and working with insurance adjusters and

extended warranty companies to get authorization for repairs and collect payment.

4/01-11/03 Parts Manager, Baker Motor Company, Charleston, South Carolina

I started at Baker Motor Company as a Counterman for the Mercedes, Porsche and Infiniti

department. After four months of working that position, management asked me to take over the Parts

Manager position for the Land Rover building. My duties would also include assisting customers with

the service and sales department. At my stay as Parts Manager I turned the inventory from a dismal

$45,000.00 in non-stock parts at cost, to much more controllable $3,000.00. That was a lot of money that

I felt was sitting and being wasted. At the same time inventory grew from $120,000.00 to $195,000.00

with average 75% now being active. At a recent meeting with Mike Nicholes representative, I was told

that he has never seen such a turn around and there is a very good chance that I have the lowest non-stock

inventory in the country. I also increased the rating of the parts department with Land Rover from being

12th to #1 in the region. This was measured by stock order compared to overnight and special orders

along with true turns of inventory and about fifteen other factors that Land Rover monitors. The Land

Rover franchise at Baker Motor Company has experience nearly a 25% growth in parts sales every month

since my taking over the management position. Also the company has experienced a steady increase in

CSI scores, starting with an average score near 70 to now in the mid 90’s. This was done without the

addition of any employees either in the parts department or the service department. I did enjoy my

position here at Baker but I felt I was ready for new challenges.

7/99-4/01 Operations Manager, Atlantic Brake & Clutch, Charleston, South Carolina

Duties included building a new company from the ground up. This involved heavy outside sales

and numerous product presentations. Maintaining continuous contact with existing and potential

customers both on the telephone and by direct person-to-person contact. I also created over twenty sales

and promotional flyers that were part of a direct mailing program. Making sure in-store operations ran

smoothly and accurately. On-site trouble shooting with any technical issues customer may encounter.

The training of the entire staff in warehouse functions, sales and proper customer relations. Hosting

technical seminars for customers and staff. During my employment the company sales grew from nothing

to as high as $29,000.00 in its first year. This is viewed as a remarkable success due to the fact that the

company had produced a profit in the first year; this is something that wasn’t expected for the first five

years.

5/85-12/98 A&H Auto Supply, Wilmington, North Carolina

Starting out as a delivery driver in the summers, I worked my way up through the company

covering every job the company had to offer in the following order: driver, stock person, counterman,

paint mixer, assistant manager, outside sales, import parts professional, store co-manager. During my stay

with the company was very prosperous, adding new stores and showing growth. I was handpicked as an

assistant manager and sent to a store that was lagging in sales. In my four years at that location sales rose

over one hundred percent. This was seen as true success due to no increase in inventory or staff. That

was one of my prouder moments and I thoroughly enjoyed my years with the company.

Education

Attended:

1988 Brevard College,

1987,1989,1991,1993 Cape Fear Community College

1994 AIA Certified Imports Professional

2001 Mike Nicholes Inventory Management Classes

2001 ADP Computer Management and Functions

2002 Land Rover Parts Professional Class

2002 Land Rover Parts Manager Class

Computer Skills

I have experience with ADP, Reynolds and Reynolds, All-data and Mitchell. I am also able to do Nissan

Warranty coding, Microsoft Excel, Power Point, Word, Publisher, Works & Intuit Quick Works Pro.

References

Larry Brown. Parts service director Capital Nissan 877-***-****

Kati Mcclelland. service manager Jaguar/Land Rover Hilton Head 866-***-****

Chris Casey . Bg Carolina outside sales rep. 252-***-****

Keri Logan. Service Manager Butler Dodge 843-***-****

Jeff Butler Jaguar master tech 912-***-****

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